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X, It's been a while!
AI has moved fast.
So did search.
And customer expectations.
We're back to share customer stories, product innovations, practical AI insights, and what we're learning from organizations building the future of digital experiences.
Let's restart the conversation—with conversational product discovery.
Your AI search might look great in a demo. But how will it perform when your business depends on it?
Choosing the right platform means looking beyond just features and promises. Can it connect information across systems, deliver relevant answers, scale with your business, and avoid costly implementation and maintenance surprises?
That’s the challenge Lexmark worked through when evaluating AI search.
Join us this Thursday, Nov 5, to hear from Mike Datillo and Kerri-Anne Beech as they unpack Lexmark’s evaluation process, what mattered most in its decision, and what your team should consider before making its own investment.
Register now: na3.hubs.ly/y0J2Rf0
Your products need to be discoverable wherever buyers are looking for them.
From your own ecommerce site to emerging AI shopping experiences, the need for discoverability creates a new challenge: making sure product information is complete, consistent, and useful across every touchpoint.
Following our announcement that Coveo has acquired Anglera, hear from Peter Curran on why this is a strategic addition to Coveo’s Commerce offering and what it means for the future of product discovery.
Learn more: na3.hubs.ly/y0HSf20
COVEO retweeted
Quebec’s Coveo buys Silicon Valley startup to help retailers sell to AI agents theglobeandmail.com/business…
A better product discovery experience starts with the best product information.
A product may be exactly what a buyer needs, but if critical details like dimensions, materials, or compatibility are missing, they may never even find it. Not to mention, comparing it to other products becomes even harder.
That’s why we’re excited to announce that Coveo has acquired @anglera_ai, bringing product data enrichment to our commerce offering.
Anglera helps turn supplier data, specifications, and other sources into richer, more complete product records. Combined with Coveo’s AI-powered search and product discovery, this creates new opportunities to help enterprises make products easier to find, evaluate, and buy.
As product discovery expands into AI-powered shopping experiences, better product data becomes even more critical.
Together, Anglera and Coveo aim to help enterprises elevate product discovery, making it easier for customers to find the right products and make confident purchasing decisions, wherever and however they choose to shop.
Read the announcement here: na3.hubs.ly/y0HQjz0
Your B2B buyers know what they need. So why does finding something still take so much work?
A part number gets them started on your website. But what happens when they need to check compatibility, compare alternatives, find a replacement, or make sense of thousands of SKUs?
As B2B commerce grows more complex, search needs to do more than retrieve products. It needs to understand buyer intent, connect the right information, and help people make confident purchasing decisions.
At B2B eCommerce World Americas, Peter Curran will join Richard Isaac from the B2B eCommerce Association and Amanda Koehler from Direct Supply to explore how search is evolving beyond the basics and what that means for manufacturers, distributors, and enterprise commerce teams.
The easier you make complex buying decisions, the more valuable your digital commerce experience becomes. Join the conversation on November 2: na3.hubs.ly/y0HH320
Finding the right groceries online should be as easy as adding them to your cart.
We’re excited to announce that @Coles Group has selected Coveo to power AI search and product discovery, helping customers navigate its extensive grocery range and find what they need faster and with greater confidence.
With thousands of products and an ever-changing assortment, relevance matters in grocery. Coveo combines shopper intent, context, behavioural signals, and product data to help customers find everyday staples, discover suitable alternatives, and shop effortlessly.
We’re proud to partner with another one of Australia’s leading retailers as it works to make online grocery shopping simpler and more intuitive for its customers.
Read the announcement: na3.hubs.ly/y0GYgN0
Your content can be brilliant, perfectly designed, and yet completely invisible to the people who need insights from it.
As digital experiences become more personalized, conversational, and AI-driven, making content discoverable and relevant across every touchpoint is more important than ever. We’re looking forward to discussing this at ContentCon 2026 in Chicago.
As a Gold Sponsor, Coveo will join @Contentstack and digital experience leaders to explore how AI-powered search, recommendations, and personalization can help organizations get more value from their content and customer data.
If you’re rethinking how content drives engagement, customer experience, and growth, we’d love to compare notes. Come meet the Coveo team: na3.hubs.ly/y0FN2-0
Your product catalogue knows a refrigerator’s dimensions. Does it know what makes one right for a small kitchen?
That’s the challenge with product discovery. Customers describe their needs in everyday language, but the information needed to guide them is often scattered across product specifications, buying guides, FAQs, and reviews. Agentic AI can help connect the dots.
By grounding AI agents in trusted enterprise content, businesses can connect customer questions to relevant product information, retrieve matching products, and deliver customized recommendations that follow brand guidelines and business rules.
In this clip, see how agentic reasoning brings search and knowledge together to make product discovery more useful, contextual, and conversational.
Because understanding what customers mean is the first step toward helping them find what they need. Learn more: na3.hubs.ly/y0FKVD0
If your team has to keep manually fixing product relevance, is the system really getting any smarter?
For Elite Supplements, improving search was only part of the opportunity. The bigger goal was building a merchandising system that could learn from customer behaviour, continuously improve product discovery, and reduce the need for constant manual intervention.
In this clip, Johan Nyberg explains why that shift matters: giving merchandisers more time to focus on strategy and experimentation while the system gets better at understanding what customers want.
It’s the next chapter in Elite Supplements’ move from fragmented discovery to a connected, continuously improving commerce experience. Check out the full customer story here: na3.hubs.ly/y0FJKS0
When do you know AI in customer service is ready to scale? When you trust it enough to put it directly in front of your customers.
That’s the journey UKG has been on, using AI-powered service to give customers immediate, relevant answers to complex questions and now supporting 1,500+ voice interactions every day.
At TSIA, Allison Brotman, VP of Customer Experience Intelligence at UKG, will join Priscila Garcia for a candid conversation about what it took to move from experimentation to enterprise scale and build the trust required to turn AI answers into outstanding customer outcomes.
Join us Tuesday, October 20, at 4:00 PM, and while you’re there, come talk trusted AI with the Coveo team at Booth #320: na3.hubs.ly/y0FBn_0
SAP Connect is underway in Vegas, and agentic AI is already giving us plenty to talk about.
We're on the ground meeting customers, partners, and SAP leaders to explore what autonomous experiences look like when they meet the complexity of enterprise data, workflows, and customer expectations.
Tomorrow morning, Peter Curran joins Rohan Patel to bring that conversation to the stage. They'll explore how agentic AI can make supplier experiences more proactive and useful by bringing the right knowledge and guidance into the moments it's needed the most.
If you're at SAP Connect, join the conversation, catch Peter and Rohan on stage, and stop by Booth #6322 to meet the Coveo team: na3.hubs.ly/y0FBn30
AI looks impressive until the right answer depends on who asks. In enterprise service, there’s rarely one answer for everyone.
The right response can depend on what the person asking is entitled to see, which product they use, and the knowledge spread across multiple systems. That’s where AI must prove it can handle the complexity behind the conversation.
At @TSIACommunity, we’ll show how Coveo brings trusted knowledge and context together to help customers self-serve, give agents relevant answers in the flow of work, and uncover where knowledge falls short.
If you’re working through what it takes to make AI genuinely useful in enterprise service, come see it in action: na3.hubs.ly/y0Fj290
Excited to share that Metcash has expanded its partnership with Coveo and added Coveo GenAI to bring conversational search to its B2B retail customer experience.
It’s especially rewarding when an existing customer builds on what we’ve already accomplished together. For us, that’s a strong vote of confidence in the partnership and in the opportunity to make AI genuinely useful in the everyday moments that matter to Metcash’s customers.
Together, we’re helping independent retailers find trusted answers faster, self-serve more effectively, and spend less time searching for information. We’re looking forward to continuing to build with the Metcash team as they evolve their AI-powered search and discovery experiences.
Thank you to everyone who helped make this happen. Read the announcement here: na3.hubs.ly/y0DYPh0
How do we make product discovery better in 2027? Next week at @shoptalk Fall, we’ll ask commerce leaders where today’s buying experiences still fall short, and what needs to change next.
Product discovery is becoming a bigger part of the buying decision. Customers want help understanding their options, weighing trade-offs, refining what they need, and moving forward confidently.
We’re taking that conversation to the stage with Peter Curran, Laura Ogden, Andy Hoar, and several other B2B leaders. One session we’re especially looking forward to is how Four Hands transformed their search experience while driving higher conversion and average order value.
Come hear what they’re seeing firsthand, and learn how AI is changing product discovery in practice: na3.hubs.ly/y0D8_00
COVEO retweeted
Canada and Germany are trusted partners. Today, we brought that partnership into the room with leaders from some of our most important technology and industrial companies.
At our Canada–Germany Sovereign Technology Industry Roundtable in Montréal, we discussed how we can turn our Sovereign Technology Alliance into concrete action across AI, cloud and data infrastructure, cybersecurity, quantum, advanced manufacturing and more.
Canada was represented by @cohere , @coveo , @TELUS , @OpenText and @Bell .
Germany was represented by @DeepL, Giesecke & Devrient, @SAP , Schwarz Digits, TKMS, @Siemens and Enercon.
Building trusted technology partnerships means creating new opportunities for investment, innovation and market access while strengthening our technological sovereignty.
This is how we build Canada strong together.
🇨🇦🤝🇩🇪
Le Canada et l'Allemagne sont des partenaires de confiance. Aujourd'hui, nous avons fait vivre ce partenariat autour d'une même table, avec des dirigeants de certaines de nos entreprises technologiques et industrielles les plus importantes.
À notre Table ronde de l'industrie des technologies souveraines Canada–Allemagne à Montréal, nous avons discuté de la façon dont nous pouvons transformer notre Alliance pour les technologies souveraines en mesures concrètes dans les domaines de l'IA, de l'infonuagique et des infrastructures de données, de la cybersécurité, de l'informatique quantique, de la fabrication de pointe et plus encore.
Le Canada était représenté par Cohere, Coveo, TELUS, OpenText et Bell.
L'Allemagne était représentée par DeepL, Giesecke & Devrient, SAP, Schwarz Digits, TKMS, Siemens et Enercon.
Bâtir des partenariats technologiques de confiance, c'est créer de nouvelles opportunités d'investissement, d'innovation et d'accès aux marchés, tout en renforçant notre souveraineté technologique.
C'est ainsi que nous bâtissons un Canada fort, ensemble.
Grocery shoppers rarely make life easy for your search bar.
They want this week’s staples, a substitute for something out of stock, healthy snacks for the kids, and maybe something they’ve never bought before.
Making all of that effortless takes a lot of behind-the-scenes work, and retailers need AI that earns its shelf space. At Groceryshop next week, let’s move past “What can AI do?” and talk about where it can make shopping easier and retail more profitable.
For us, that starts with understanding what shoppers mean, making product discovery more useful, and giving merchandising teams the control to turn intent into measurable outcomes.
Less hunting for shoppers. Less manual work for merchandisers. Better discovery for both. Come talk shop with us in Vegas: na3.hubs.ly/y0CXYR0
Your customers shouldn’t have to think like your product catalog to buy from you.
They usually arrive with a problem, use case, constraint, or question. Then they refine, compare, and change direction as they learn.
That’s raising the bar for product discovery across B2C and B2B commerce. Search needs to understand the intent behind the request, and should help turn uncertainty into a confident decision.
At Shoptalk, we’ll talk about what that shift means for commerce leaders. We’ll also discuss how AI is changing the way people find, evaluate, and buy products.
Come talk intent with us at Shoptalk Fall in Nashville: na3.hubs.ly/y0CQs70
Grocery shoppers aren’t thinking in keywords. Why is your search?
They’re thinking about tonight’s dinner, a budget, dietary needs, picky kids, and what’s in stock.
That’s the real product discovery challenge in grocery retail: turning messy, human intent into the right next choice across a constantly changing catalog.
At Groceryshop, we’re showing what happens when AI-powered search understands the shopper, not just matches their words.
Meet us at Mandalay Bay in Vegas for more insights:
na3.hubs.ly/y0CG890
Coveo is MACH certified, and we're adding another proof point that our agentic AI is built for enterprise realities.
We're proud to be recognized by @MACHAlliance as one of the first recipients of the 2026 Agent Ready Award.
This recognition reflects the work we're doing to move agentic experiences beyond experimentation and into production, with the secure data foundations, governance, scalability, and operational controls needed to deploy AI confidently across the enterprise.
For us, agentic AI isn't a roadmap promise. It's about giving AI access to trusted, relevant enterprise knowledge so it can understand context, reason effectively, and act within business guardrails.
Learn more: na3.hubs.ly/y0Cgq90
Agentic commerce is moving fast. Your architecture must keep pace with change.
A great conversational experience requires understanding intent, staying grounded in trusted data, adapting what shoppers see, and giving your business control over the experience.
On September 10 at 11 AM ET, Olivier Tetu and Elias Chawki will discuss what that requires, with a practical framework and live demos for building agentic commerce at enterprise scale.
If agentic commerce is on your roadmap, make this your readiness check for what's ahead.
Register now: na3.hubs.ly/y0C5Y60