Cresta

Bad CX always strikes at the worst possible time. Even for @MoneyLynch It’s time to hit the Beast Mode Button. Put your customer experience in Beast Mode with Cresta, and get back to what really matters: finding out who did it. #CXinBeastMode

We're excited to share that Cresta is partnering with @MercuryIns (NYSE: MCY) to transform the customer experience. Together, we're introducing AI agents for voice and chat to automate conversations that drive fast and delightful customer experiences. Then for conversations that need that human touch, we're augmenting their teams with agentic assist to help them perform at their best. With conversation intelligence analyzing 100% of calls, every conversation makes the next one better. Thank you to the Mercury team for the partnership! We're excited for the work ahead.

Introducing self-serve for developers on Cresta! Your team can now build customer-facing AI agents and take them to production in as little as a week. With Cresta Conductor and the Cresta CLI, developers build, test, deploy, and optimize agents themselves, using the same trusted tools and infrastructure Cresta’s engineers use on enterprise deployments. Agent code lives in your repo and ships through your existing review and CI/CD pipeline. See how your team can build production-ready AI agents themselves on Cresta: cresta.com/blog/crestas-ai-a…

From the sky to the airport to the street, if you were in San Francisco this month, then you saw Beast Mode 👀 Drop a 🏈 if you spotted Cresta in the wild.

Proud to partner with @nrgenergy to bring AI-powered support to its customers and frontline teams. NRG serves millions of homes and businesses, and every interaction is an opportunity to better understand customers, help them find the right plan, and create a simpler, more personalized experience. At WAVE 2026, Bill Clayton, Senior Vice President of Texas Energy & Operations at NRG will share how they are putting AI to work at scale to better serve customers and empower its teams. Save your seat: cresta.com/wave #CrestaWAVE

Something big is coming to Sunday Night Football 👀 If you’re in SF or NY, keep your eyes on the screen for Beast Mode.

The customer conversation is the tip of the iceberg. Behind every claim, refund, and adjustment is a web of approvals, follow-ups, and back-office work. Much of it is still manual, driving up costs and increasing the risk of errors and compliance issues. A few weeks ago, we launched Deputy Agent, the long-running AI agent that automates the operational work behind every customer experience from intent to completion. Now it’s time to see Deputy Agent in action during our upcoming webinar: 🗓️ Nov 4 | ⏰ 1pm ET / 10am PT Save your spot: na2.hubs.ly/H08ysVd0

Next week: Find Cresta at ICMI Contact Center Expo! 📍 Gaylord Palms Resort & Convention Center, Orlando, FL 🗓️ October 27–29 💥 Booth 517 If you interact with Cresta’s AI Agent at Booth 517, you'll be entered for a chance to win 2 tickets to the Disney park of your choice! Plus, don't miss our spotlight with Cresta's Industry Solutions Leader, Gopi Mandava, on how enterprise CX teams are turning AI into measurable results. Let us know if you'll be at #ICMI 👇

Can't wait to have Laif Wheeler of @mutualofomaha join us as a featured speaker at #CrestaWAVE 2026! As VP of Customer Acquisition at Mutual of Omaha, Laif brings a valuable perspective on how financial services organizations can rethink customer engagement, strengthen relationships, and drive growth in an increasingly AI-powered world. Interesting in joining us at WAVE? Request your invite: cresta.com/wave

From the conference floor to the poker tables, you can't miss Cresta at #Money2020 🎰 From @ping_wu taking the stage for a discussion on AI and customer loyalty to our Charity Poker Invitational with $50K committed to charitable causes, it's been an incredible few days in Vegas! And we're not done yet! Stop by Booth 6061 to connect with Team Cresta.

🔥 What a turnout for Cresta's Agent Hackathon at #SFTechWeek, sponsored by Anthropic! It was incredible to see what participants created using Cresta Conductor, turning ambitious ideas into working voice AI agents in just a few hours, many without any prior experience using the platform. A huge thank you to everyone who came out to build, experiment, and push the boundaries of what's possible with customer experience AI! @Techweek_

Next week at Money 20/20: We're hosting the Cresta Charity Poker Invitational! ♠️ Join financial services and AI leaders on Oct. 19 for an exclusive poker tournament. Cresta is putting $50,000 on the line, and the final 15 players will choose which charities that money goes to. Seats are limited and attendance is by invitation only. Deal yourself in: cresta.com/event/the-cresta-… #Money2020

Introducing Cresta Deputy Agent: a long-running AI agent that automates customer experience workflows from start to finish 🚀 From refund requests, to transaction disputes, to insurance claim appeals, many of the most important customer experience matters take days or weeks of manual work across systems and teams to resolve. Deputy is purpose-built to handle this work, no matter how long it takes to complete. Get all the details in our blog: cresta.com/blog/meet-deputy-…

We’re introducing Cresta Sentry-0.1, a model to detect personal agents in conversations. As consumers delegate more of their to-do list to personal AI agents, Sentry enables businesses to guide human reps, apply guardrails to agent-to-agent interactions, and analyze why agents are calling. Learn more: cresta.com/blog/introducing-…

Highlights from Cresta’s Agent Hackathon: Voice Mode On at #SFTechWeek 📸 @Techweek_ 🌍 30 hackers from around the world 🎙️ 10 voice AI agents built ⏱️ All in under 3 hours With no prior experience using our platform, participants used Cresta Conductor, our agent-building harness, to build and test agents that tackled real business challenges. Then judges challenged the agents with unscripted live calls to determine our hackathon winners 🏆 Thank you to Anthropic for sponsoring the event, and to everyone who joined us!

In Las Vegas for Money20/20? ♠️ Request your invite to the Cresta Charity Poker Invitational! Join financial services and AI leaders for a private poker tournament benefiting a good cause. Seats are limited and attendance is by invitation only. Request yours here: cresta.com/event/the-cresta-…

We’re excited to work with @comcast as they leverage the power of AI to drive transformation across Xfinity and Comcast Business. Thank you to the Comcast team for the partnership.

Cresta's Agent Hackathon: Voice Mode On in full swing at #SFTechWeek 🎙️ @Techweek_ Sponsored by Anthropic 🤝