Concentrix

See how Concentrix helped a leading digital bank establish its India engineering center, from initial setup through the transition to client ownership. A strong example of what it takes to build a GCC on the right foundation. Explore the case study: cnx.li/BYDVu

A proud moment at @parloa_ai WAVE! 🏆 We’re honored to receive the AI Learning Excellence Partner award, recognizing six months of focused learning, tenfold growth in Parloa adoption, and a team now equipped to deliver Parloa solutions independently.

Unfortunately, there is no red pill for learning 60 languages overnight. Fortunately, there’s Concentrix Live Voice Translation. 🌎 Customers and advisors speak naturally in their own languages, while AI translates the conversation in real time. cnx.li/AXstk

We are proud to announce the launch of Concentrix Migration Engine for Dynamics 365 Contact Center, an agentic AI application that helps enterprises move from legacy platforms to Microsoft Dynamics 365 faster. Read the press release → cnx.li/LxgUk

GOLD. 🏆 Concentrix Philippines won Gold for Tech and AI for Gender Equality at the 2026 UN Women Asia-Pacific WEP Awards, recognizing how our iX Suite uses AI to make learning, development, and career opportunities more accessible. Congratulations to our teams! 👏

AI investment is climbing, but business value isn't keeping pace. 💸 Forrester reports only 22% report positive operating profit impact. To get AI to work in the real world, your operating model needs to be built to keep delivering value long after launch. cnx.li/TajhI

Your next customer might be an AI agent. So might your next fraud attempt. 😬 AI agents shop for customers while bots call businesses to exploit refund limits. Learn how enterprises can adapt service models and strengthen fraud detection → cnx.li/OFxeE

The AI agents are at the door. 🚪🪩 Are you Team BLOCK or Team PRIORITY ACCESS? They’re already shopping, chasing refunds, and contacting customer service on customers’ behalf. Your move: verify who’s at the door and decide who gets the VIP treatment. cnx.li/ejecB

Language shouldn’t limit access to the right expertise. 🌎 Concentrix Live Voice Translation uses AI to translate conversations in real time, so advisors and customers speak naturally in their own languages. One advisor. 60+ languages → cnx.li/jKnxe

Throwback to Wave by Vento, where some of Europe’s most influential voices in technology and business came together to challenge assumptions, exchange ideas, and explore what it takes to turn AI ambition into real business impact. #NewRealities → cnx.li/TajhI

Appointments booked, reminders sent, but patients still miss care. Why? Disconnected systems and missed follow-ups leave gaps. AI can help close them, with connected data, human oversight, and the right safeguards. Explore how → cnx.li/WfGAv

Your AI plan looks great on paper. But is your operating model ready to make it work? 👀 Sometimes, you need to evolve how you work. Other times, you need to reinvent it entirely. The latest @EverestGroup report explores how to make that call → cnx.li/gbBmE

By 2027, there won’t be one dominant model for AI-enabled customer journeys. Some enterprises will keep humans at the center. Others will lean into human + AI collaboration. Explore the shift in the @EverestGroup report → cnx.li/gbBmE

AI transformation gets harder when every journey is treated the same. The right approach depends on the work, customer, risk, and outcome. The @EverestGroup report explores when to evolve, when to reinvent, and how to build for what comes next → cnx.li/gbBmE

We’re proud to be named one of the 2026 Global Top 100 Inspiring Workplaces™, recognizing the leadership, communication, inclusion, wellbeing, learning, and shared purpose that shape the experience of our game-changers around the world. 👏 Read more: cnx.li/mLCsB

Day 2 at Wave by Vento! At one of Europe’s most influential technology conferences, Dave Pattman and Davide Tinelli took the stage to explore what it really takes to turn AI activity into AI advantage. Stay tuned for more from Italy.

Stop asking, “Where can we put AI?” Start asking, “What problem are we trying to solve?” Sharang Sharma of @EverestGroup explains why starting with the outcome can help enterprises decide where AI fits, and whether to evolve or reinvent. cnx.li/gbBmE

The most impressive AI use case isn’t always the smartest place to start. Sharang Sharma of @EverestGroup shares what successful organizations do differently: build governance in early, choose use cases that can prove value, and scale in phases. cnx.li/gbBmE

1.6M+ in-app searches. 800K+ monthly AI interactions. 85% digital bookings. That’s what AI embedded into the operating model can look like. The @EverestGroup report explores how leading organizations are redesigning customer journeys around AI → cnx.li/gbBmE

The next AI your enterprise has to deal with might not be yours. 👀 If an AI agent can act on a customer’s behalf, your operating model needs to account for more than human behavior. Is your enterprise ready? Get prepared → cnx.li/ZFgmp