🎁Black Friday stress? Holiday season chaos? Not on our watch!
Join our webinar next week to get the inside scoop on the 6 top tips that will help your eCommerce customer support conquer peak season.
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Get exclusive insights from:
🎙️ Jose Herrera, Co-Founder & CEO, Hire Horatio CX
🎙️ Maurits Pieper, Head of Partnerships, Dixa
👇Save your spot before it’s too late! dixa.com/events/ride-the-pea…
Hey CX enthusiasts in London,are you ready for the coolest event in town?
Join Dixa,Surfboard & @SentiSum on November 7th for the last #CXHappinessMeetUp of 2023!
What if you could leverage AI to help your team be their best selves, so your customers always leave with a smile?
🤩In case you haven’t heard, we’re over the moon that Dixa has achieved 34 G2 Fall 2023 badges.
YOU have awarded us in 7 different categories:
🥇Conversational support
🥇Customer self-service
🥇Contact center
🥇Contact center workforce
🥇Live chat
🥇Help desk
🥇Users love us
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💜 To our loyal customers, our amazing team, and everyone who’s been part of our journey, THANK YOU!
👇Learn more about our G2 Fall journey : dixa.com/blog/dixa-on-g2-fal…
🤝 We're back with another exciting episode of Customer Friendship™ Conversations.This time, we're discussing how to maintain high standards in this ever-evolving business landscape.
🛍️Join us as we chat with Becky Hickey, the Head of CS at the iconic Oliver Bonas!
🌍Whether you're a British listener who's already familiar with this beloved lifestyle store, or tuning in from around the globe, you're in for a treat.
🎁Oliver Bonas is all about quality and excellence, offering everything from clothing to gifts and homewares.
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But with great quality comes great customer expectations.
⭐️After three decades in the industry, how does Oliver Bonas continue to uphold its stellar reputation?
🎧Tune in to find out!
bit.ly/3EN3bVw
Join us to discover:
🔸Strategies employed by Oliver Bonas to maintain their stellar reputation,
🔸The importance of customer feedback and how it drives the company’s constant improvement,
🔸How Becky keeps her team aligned with their brand's ethos,
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🔸A sneak peek into their future plans and innovations.
🌐 This episode is packed with valuable insights that can help your organization thrive in the competitive world of customer satisfaction. Don’t miss it!
bit.ly/3EN3bVw
🧑🏻💻 They needed a platform that could offer them the right combination of customer service automation and human touch to provide the personalized service their brand promised.
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With Dixa, Podia’s customer service team was able to succesfully achieve:
🛎️ 95% CSAT
💬 36% reduction in inbound volume
🤗 23% decrease in First Response Time (FRT)
👇Click on the link and find more about Podia’s journey with us!
dixa.com/customers/podia/
🔌New integration alert! We are thrilled to announce our integration with @klaviyo !
You can easily surface your Klaviyo customer data in Dixa, giving your agents the context they need to deliver effortless customer experiences.
👇Learn more: dixa.com/integrations/klaviy…
🎙️ We’re excited to welcome Benedikt Peine, Tribe Lead Service at Celebrate Company, to the podcast!
🤝 Learn how Benedikt and his team ensure that every customer's journey is one worth celebrating.
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💌 Discover the art of nurturing #CustomerFriendship and the strategies that make Celebrate Company’s CX truly remarkable.
🎉Let's celebrate the power of remarkable customer service together!
🎧Listen now!
dixa.com/podcasts/why-you-ab…
🌟 When your CS agents see their value, they’re motivated to keep doing better.
👇 Dive into our blog post and discover the 10 critical agent performance metrics you need to know! dixa.com/blog/10-critical-ag…
