Guesty

Adding properties doesn't always add profit. Somewhere between 100 homes and 500, complexity can outgrow the business. Michelle Marquis of Guesty and Bob Milne of First Chair Destinations on what scaling takes. Free webinar, Thursday, November 12, 12:30pm ET: guesty.com/event-lp/the-scal…

Every horror film has that moment where you're screaming at the screen. “DON'T GO IN THERE!” 😱 “HE'S RIGHT BEHIND YOU!” 👀 “FOR THE LOVE OF GOD, CHECK THE BASE PRICE!” 📉 Okay, that last one's probably just property managers. 🎬 𝗛𝗔𝗟𝗟𝗢𝗪-𝗢𝗪𝗡𝗘𝗥 🎃 Occupancy's down. The owner's asking why (fair enough). And somewhere in the background, a base rate is still living its best life in last season's market. The warning signs were there. 🤖 𝗠𝗶𝘀𝘀𝗶𝗻𝗴 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗰𝗮𝘀𝘁: Guesty's Base Price Advisor, recommending adjustments based on comparable listings before the situation turns into a horror story. Michael Myers always comes back. Last season's pricing doesn't have to. 💀🍿

“Whatever you do, don't fall asleep.” 😱 Sound advice on Elm Street. Slightly less useful on Turnover Street, where the nightmare starts with a reservation that deserved a closer look. 🏡 🎬 𝗔 𝗡𝗜𝗚𝗛𝗧𝗠𝗔𝗥𝗘 𝗢𝗡 𝗧𝗨𝗥𝗡𝗢𝗩𝗘𝗥 𝗦𝗧𝗥𝗘𝗘𝗧 The warning signs were there all along. Suspicious booking patterns, little red flags, things worth checking before anyone arrives. 👀 𝗧𝗵𝗲 𝗼𝗻𝗲 𝗻𝗮𝗺𝗲 𝗺𝗶𝘀𝘀𝗶𝗻𝗴 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 cast? Guesty's Risky Reservation Detector, which flags high-risk reservations for review before check-in. Unfortunately, it didn't make the final cut. And this time, waking up won't help. 💀🍿

Friday the 13th had Camp Crystal Lake. 🏕️ Property managers have month-end. At least the campers could run. 💀 📆 𝗙𝗥𝗜𝗗𝗔𝗬 𝗧𝗛𝗘 𝟯𝟭𝗦𝗧 The bank statement doesn't match the ledger. The clock's ticking. And somewhere, a spreadsheet has claimed another Friday evening. The one character who could've saved everyone? 🤖 Guesty's Automatic Bank Reconciliation. Matching transactions, spotting exceptions, and giving the finance team a fighting chance. 🍿 Some nightmares are avoidable.

You know that bit in Paranormal Activity where something moves in the background, and you're screaming at the screen because nobody's noticed? 👀 😱 Now imagine it's your Airbnb listing's quality signals quietly starting to slip. No jump scares. No strange noises. Just little warning signs that are easy to miss when you're managing an entire portfolio. 🎬 𝗣𝗔𝗥𝗔𝗡𝗢𝗥𝗠𝗔𝗟 𝗥𝗔𝗡𝗞𝗜𝗡𝗚 𝗔𝗖𝗧𝗜𝗩𝗜𝗧𝗬 The signs were there. Nobody was watching. 𝗠𝗶𝘀𝘀𝗶𝗻𝗴 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗰𝗮𝘀𝘁: Guesty's Airbnb Quality Monitor, the agent that could've spotted the warning signs before the third act. Some nightmares are avoidable. 🍿

⚠️ VIEWER DISCRETION ADVISED The following film contains scenes that some property managers may find disturbing. Two perfectly legitimate reservations. Same property. Same dates. Both families arrive expecting a holiday. Neither knows the other exists. 😬 Contains scenes of frantic phone calls, desperate searches for alternative accommodation, and extremely strong language in the operations WhatsApp group. Rated 🔞 💀🍿

“Wait. We're not charging a cleaning fee?” The entire finance team goes silent. 💀 🎬 𝗡𝗢𝗪 𝗦𝗛𝗢𝗪𝗜𝗡𝗚: 𝗧𝗛𝗘 𝗦𝗜𝗟𝗘𝗡𝗖𝗘 𝗢𝗙 𝗧𝗛𝗘 𝗙𝗘𝗘𝗦 The listing's live. The bookings are coming in. The cleaners are getting paid. One small detail: the cleaning fee that was supposed to be configured... wasn't. Nobody wants to be the one to tell Finance. 👀 𝗠𝗶𝘀𝘀𝗶𝗻𝗴 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗰𝗮𝘀𝘁: Guesty's Cleaning Fee Auditor, flagging missing cleaning fees before they become an expensive plot twist. Some nightmares are avoidable. 🍿

Tiny houses, tree houses, yurts. There's a marketplace built for stays like these. 🌲 Say hello to AlohaCamp, now connected to Guesty®. Every month, 500,000 travelers come to AlohaCamp to book a stay close to nature. Now your listings can get in front of them. Connect directly with AlohaCamp 👉 app.guesty.com/distribution/…

“I see checked-in people.” 👻 Except they checked out three days ago. Housekeeping knows. The guests know. The reservation status clearly didn't get the memo. 🎬 𝗧𝗵𝗲 𝗦𝗶𝘅𝘁𝗵 𝗦𝘁𝗮𝘆. Fortunately, our Stay-status mismatch surfacer can spot these ghost stays before they become another thing for your team to chase. This spooky season, some guests are haunting more than just your properties. 🍿

If you don't publish anything about your weaknesses, ChatGPT will fill the gap for you. 🤖 Wil Reynolds of Seer Interactive learned that the hard way. One review from 2016 had AI search telling people his agency had high account manager turnover, in 40% of the queries he checked. So he pulled the real numbers. Seer's turnover was below the industry average. He published what he found, and now his brand owns those answers. And if the criticism is true? Say so, and fix it in public. Kate Cox asked Wil and David Angotti what operators should be doing that they aren't. This was the first answer.

You know the feeling three days before month close. Not panic. Just that low hum of “what will this month-end uncover?” Except this month, the uncovering is already done. ✅ A reservation that could have left an owner short. Flagged, likely cause attached, linked for review. ✅ A charge posted outside the stay dates. Caught before it could affect the owner statement. ✅ Every active listing checked for an active owner. And the bank transactions? Matched automatically, before you even opened the spreadsheet. Month close, with fewer surprises. Already done. ⚡

If you spend all day putting out operational fires, you never look at your actual profit. For years, the short-term rental sector has worked one way: celebrate top-line revenue, ignore what operations cost to fulfill. As José Santiago Vázquez Rojel, COO at Bilemon, points out, that is how teams get trapped. When your schedule is eaten up handling daily routine emergencies, nobody is looking at the ledger. His take? 🏃Stop letting daily routines run your business. 🤖 Whatever can be automated needs to be automated. Pairing built-in trust accounting to see real margins with AI agents to take routine tasks off your plate does one critical thing: it gets you out of the weeds. Less focus on putting out fires. More focus on the business. 🎥 Hear José's full conversation with Jonah Mandel below 👇

Normally, finding this takes an hour of digging through weekend emails on a Monday. Today, it took 10 seconds: 👉 The 11 arrivals landing today 👉 The 2 cancellations affecting the next 24 hours 👉 The task nobody was assigned to 👉 And the one thing this week that actually needs you first Your morning snapshot did the triage for you. The Monday you planned, not the one that happens to you. Already done. ⚡

Manuel Lozano​ has spent years building the vacation rental ecosystem in Mexico as founder of ExpoRV and APAR - Asociación de Administradores Profesionales de Renta Vacacional. For him, staying competitive locally means paying attention to global shifts long before they land on your doorstep. When he traveled from Mexico to Madrid, his priority was simple: market intelligence. As Manuel points out, property management is moving fast. The operators who pull ahead are the ones stepping outside their daily operations, tracking how technology is evolving, and looking at real market data alongside peers from around the world. His advice to property managers is direct: get in the rooms where the industry shares ideas openly, because operating in isolation does not work anymore. Hear Manuel's take on community, technology, and what comes next 👇

Cancelling a six-night stay takes a guest four seconds. ⏱️ Un-cancelling it from your books used to take considerably longer. The refund goes one way. The journal entries go another. The balances sit somewhere in the middle, waiting to confuse someone in six weeks. 🫠 Not this one. ✅ The refund, the entries, and the balances were cross-verified instantly. 🚩 Elsewhere in the ledger, a separate sweep caught a fully paid reservation sitting on an unapplied deposit. The guest moved on in four seconds. You didn't have to play detective. 🕵️ Already done. ⚡

None of these will ruin changeover Saturday on their own. Together, they'll eat it whole. 🤦The cleaning booked over someone's stay. 🙄The arrival tonight with no phone number on file. 😬The guest who checked out Tuesday and still shows as checked in. 14 checkouts, 12 arrivals, one of you. ✅This Saturday, the clashes were caught and ranked by urgency before the day got underway. ✅The three arrivals needing attention were flagged with time to fix them. ✅The phantom check-in was corrected before it blocked a turnover. Already done 😎

The fastest way to grow a property management business isn't always chasing maximum scale. Sometimes, it is doing the opposite. Last year, Summerhill Vacation Rentals grew their Maryland portfolio by 50%. But for Jason Charlton, expanding did not mean taking on every property possible. It meant doubling down on high-value homes and a white-glove approach to owner relations. Coming from a tech background, he chose Guesty four years ago for the infrastructure. Today, he pairs it with the StayFi integration to capture guest data and drive his direct bookings from 10% toward a 40% target. But the core of his strategy is not just software. As he puts it: stop obsessing over scale and start building closer relationships with your owners. Hear his full take live from his first GuestyVal 👇

Your property setup wasn't right. Booking.com settings were off. By the end of the month, your occupancy tax is a mess. 😖 Serena V. ran into those exact errors in her own portfolio. That is why she built the fix. Having managed up to 50 rentals, Serena started Hostvisors to take on the compliance headaches operators deal with every month. They built an integration with Guesty that pulls every reservation and checks occupancy tax in real time. If a channel setting is wrong or taxes are undercollected, operators know immediately instead of waiting for a month-end surprise. Serena spoke with us about tightening regulations across the US, the UK, and Europe, and why catching errors early is the only way to stay compliant at scale. Hear her story below 👇

Management agreement, revenue share, or master lease? Get it wrong and you find out mid-contract, when occupancy dips. Victor Chen, Jeff Baars, and Dror Rasin put real numbers to all three. Simon Lehmann moderates. Free webinar, October 28, 2pm ET: guesty.com/event-lp/what-it-…

Changing your PMS during peak season is the one rule operators never break. When Cascadia Getaways knew they were about to grow rapidly, they did not wait. They made the switch to Guesty right in the middle of their busiest months. As an early team member at Vacasa, R. Gerard Lester, already had a clear standard for what large-scale operations need. What convinced him to make the move was seeing Guesty actively build out the capabilities his team needed, especially the tools essential for homeowners. From seeing the product roadmap up close to having hands-on support through a high-stakes migration, Guesty has been a terrific partner from day one. Hear why they made the move, and why finding the balance between AI and real human communication is the real priority for 2027. 🎥 Watch the interview with Jonah Mandel below 👇