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Community Safety Guidance
Please only read our official articles for help:
1. support.plutus.it/help/commo…
2. support.plutus.it/blog/impor…
It's labelled as "misuse".
Please read the blog before making wild claims. What you're referring to is the chargeback fraud and API hacks across the gift card ecosystem. Always read official blogs carefully and don't be misguided by bots: support.plutus.it/blog/impor…
Over the past few days Plutus has been targeted by a large wave of automated sign ups and card attempts. We contained it, upgraded our security and monitored around the clock. Some logins were affected, now resolved. Thank you for your patience.
support.plutus.it/blog/impor…
@plutus @Plutus_Support login to the app and site is down for days already via 2FA, when will this be resolved?
Your experience matters.
If you use gift cards on Plutus, read this. 👇
support.plutus.it/blog/impor…
Had a EUR balance left on a Plutus Card issued by Contis before August 2023?
It is still yours.
Request it on the Contis claim page, pass the required checks, and Contis will pay it in full to a EUR account in your own name. For GBP balances, see the same page.
We have emailed full details to every member with a EUR balance held by Contis. Please check your inbox, and read the claim guide here: paysera.lt/v2/en-LT/claim-fu…
You weren't "resubscribed". Only members whose payment failed while benefits/renewal stayed on are charged (§13.2). Check your email for billing reminders with one tap opt out. If you don't use the benefits, change settings in the app and request a refund: nitter.cf/Plutus_Support/status/…
AskPlutus retweeted
You weren't "resubscribed". Only members whose payment failed while benefits/renewal stayed on are charged (§13.2). Check your email for billing reminders with one tap opt out. If you don't use the benefits, change settings in the app and request a refund: nitter.cf/Plutus_Support/status/…
Personalised emails with your exact amount and remaining period go out starting this week and run through until next week.
Keep an eye out on your inbox! 🫡
All promotional rewards earned on your 2025 Plutus card that couldn't be fulfilled due to the banking migration have been preserved. Settle them now as bonus credits or receive them on your new Plutus card arriving 2026.
