The public Square for all things call and contact center. Hosted by @bobfurniss and @amastenumah
Joined October 2022
- Tweets16
- Following1
- Followers7
- Likes0
"AI will eliminate 75% of call center jobs". AI will even make your bed. These are some of the real headlines about what generative AI things like Chat GPT will do to the contact center. @Bobfurniss @amastenumah podcasts.apple.com/us/podcas…
The lies start as soon as the phone rings #customerservice #customerexperience link.medium.com/IrC8jNnFcyb
Do you use social media to address your complaints or concerns with companies? What are the pros and cons of social service? Does anyone do it well? It is quite overwhelming to monitor the entire internet so where do you start? #customerservice #cx open.spotify.com/episode/58z…
Will chatGPT actually eliminate 25% of all contact center inquiries? Join @amastenumah & @bobfurniss as they separate hype from reality in this episode.
#contactcenter #automation #podcast#Chatbot #Chatgpt podcast.contactcenter.tv
Join @bobfurniss & @amastenumah on a new episode #CX #Custserv #contactcenter
People blame most bad interactions on poor training. Is this true?
The training blame game
Who is the real culprit when service goes bad? podcast.contactcenter.tv
Ever had 100,000 people waiting in line and angry? You know it is your fault? Have you ever made all your coworkers mad?
Learn all about Workforce Management with @bobfurniss & @amastenumah #contactcenter #Custserv #CX #Podcast podcast.contactcenter.tv
Join us for today's episode. Who is a contact center agent?
"I miss my old job some days it was less chaotic. I used to be an ER Nurse and I am now a call center supervisor in Manila”
@bobfurniss & @amastenumah podcast.contactcenter.tv
Who should own the contact center? sites.libsyn.com/321776/who-…
"Which is worse? What if we had a zero abandon rate? OR What if we reduced service level?”
“Marketing claims it sets half of its budget on fire and keeps getting funding.”
“tell me why you matter? Tell me why we should spend more? sites.libsyn.com/321776/who-…
Which is worse? What if we had a zero abandon rate? OR What if we reduced service level?”
“Marketing claims it sets half of its budget on fire and keeps getting funding.” sites.libsyn.com/321776/who-…
Which is worse? What if we had a zero abandon rate? OR What if we reduced service level?”
“Marketing claims it sets half of its budget on fire and keeps getting funding.”
“tell me why you matter? Tell me why we should spend more? " directory.libsyn.com/episode…
