Tech storyteller & marketer. Proud @PearlJam TenClub member since 1994. Music, food, travel, Beckham musings. Head of Comms @crescendocx Tweets are my own.
San Francisco
Joined August 2008
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For the love of @PearlJam! Virtues of being a #bandaide ;) thanks @MichelleKMedia! @SFWeekly sfweekly.com/music/music-mus… – at San Francisco, CA
Sylvie Tongco retweeted
Most CX teams optimize for efficiency. The best optimize for revenue.
@_Matt_Price at Web Summit Vancouver on what changes when every conversation can drive growth and why fragmented systems hold teams back.
May 11–14: vancouver.websummit.com/
Sylvie Tongco retweeted
1 autonomous agents with guardrails
2 agentic coding which makes large teams unnecessary
3 this moment, where 1 and 2 lead to AI figuring out not just the how (expected) but the what (unexpected).
With the awesome @tfamous and team @crescendoCX
Sylvie Tongco retweeted
#EnterpriseConnect announces 2026 Best of EC Award winners! 🏆
Congrats to Best of Overall winner @crescendoCX
Sylvie Tongco retweeted
🚀 Our CRO Michelle Donnelly joined @kylecnorton on The Revenue Leadership Podcast to talk Crescendo’s growth, GTM differentiation, and how we think about scaling top talent.
If you’re building or leading a GTM org, this one’s for you.
🎧 youtube.com/watch?v=4R7gE2GL…
Sylvie Tongco retweeted
We took customer support to the streets..
Strangers blind-ranked real support scenarios, and let’s just say…their reactions deserve their own blooper reel.
At Crescendo, we’re building a world where customer service isn't a headache but a high-five waiting to happen. 🙌
Sylvie Tongco retweeted
🛍️Meet Crescendo’s new Multimodal AI Shopping Assistant. Every shopper question turns into action.
Built for the first AI-powered holiday season, it helps brands move customers from intent to purchase in seconds.
🚀Browse smarter. Buy faster.
Learn more: crescendo.ai/news/crescendo-…
Sylvie Tongco retweeted
.@FareedZakaria @akashpasricha kick off the program: AI isn’t an evolution, it’s a revolution. It’ll unlock breakthroughs we can’t even imagine yet. But while AI is a great equalizer, the keys are still held by a few; that’s the revolution and the dilemma. #CrescendoLive
Sylvie Tongco retweeted
We're honored to be named one of this year’s Best Workplaces in Technology by Great Place To Work® and Fortune magazine, marking us as one of the top companies to work for in the tech industry. 🌟
Read more: spr.ly/6014Wq1c2
#BestWorkplaces @GPTW_US @FortuneMagazine
Sylvie Tongco retweeted
Stage selfie from #SaaStr where I gave one of the first talks on the top ten things enterprises are asking from b2b SaaS vendors!
Sylvie Tongco retweeted
We need your vote to bring our panel "The Implications of Gen AI on the Future of Healthcare CX" to @SXSW!
Speakers:
▪️ @adignan, COO, Five9
▪️ Brian Calderwood, VP of IT PS – Member Services, @CVSHealth
🗳️ Vote by Aug 19: spr.ly/6017lM8k3
#SXSW #GenAI #CX #AI
Sylvie Tongco retweeted
We're elevating #AI with the Five9 Genius AI Suite.
Why it matters: Our new offerings deliver trusted AI recommendations and flexible model choices for balanced cost, speed, and accuracy.
Read more by @MaribelLopez via @Forbes: spr.ly/6010YSQOa
#CX #Five9AI
Sylvie Tongco retweeted
BREAKING! @Five9 intends to acquire @Acqueon to expand proactive engagement and journey orchestration capabilities. Congrats to CEOs @Mike_Burkland and @Ashish_Koul on the deal! @mattmcg @rdaniels1999 @nojitter
Sylvie Tongco retweeted
Our runaway success story for genAI in the contact center? It's not chatbots. I spill the beans in this quick video from @cxtodaynews : youtu.be/FAPxYDR77sg?si=gDl1…
Sylvie Tongco retweeted
Congrats to the Five9 team for winning the CCW Excellence Award for Workforce Innovation of the Year. 🏆
This recognition validates our commitment to advance #CX & drive meaningful innovation for our customers. Thank you @CustContactWeek. #CCWVegas #WEM
spr.ly/60155G0lW
Sylvie Tongco retweeted
We're searching for a swing that’s as effortless and connected as using the Five9 Intelligent #CX Platform. Or as some call it — silky smooth.🏌🏾
Come by Pavilion 1 at #CCWVegas to show off your #SilkySmoothSwing for a chance to win autographed @MaxHoma merch. @CustContactWeek
Sylvie Tongco retweeted
New Details @Five9 Extends Service Cloud Voice Integration to @Salesforce Einstein < Deeper integration with Salesforce offers new choice for customers looking for #CX #AI #CCWVegas @MattMcG @RynNic @JimJHickey @NoJitter bit.ly/4aPdRAA
