How does admin burden affect both government efficiency and citizen experience? Through conversations with public servants, we found it goes beyond service delivery. Read our latest article with the findings on measuring and addressing these hidden costs: bit.ly/3DLdEE1
ALT OXD illustration of a person jumping over tall stacks of papers on a treadmill
Governments are transforming citizen experiences through AI—predicting needs before they arise and delivering more personalized services. Yet, for public sector leaders, implementing AI involves navigating data privacy regs, ethical considerations, and budget justifications...⬇️
—often with limited precedent to follow.
Drawing from our experience and extensive analysis of successful implementations across the public sector, our article shares how innovative gov teams are deploying AI solutions that are secure and citizen-centric: bit.ly/3DrLkX6
Our People Operations Manager, Julie, has been helping OXD put our people first for the last 11 years! Thanks for your dedication in making OXD a great place to work. Happy February work anniversary! 🎉🥂
Vancouver Service Jam was amazing! The teamwork, communication, and collaboration were inspiring—a true showcase of service design at its best. Special thanks to our team—Mandy, Leon, and Winnie—and to the Vancouver Service Design community, volunteers, sponsors, and Jammers. 🙌
Modernizing courts isn't just about going paperless—it’s about making justice fairer and more accessible. When courts see digital transformation as a judicial imperative, rather than just a technology upgrade, real change happens. See how in our article: bit.ly/4gWlWq5
The Vancouver Service Jam is this weekend!
If you're participating, come say hi to our Service Designers on Sunday. 👋 Leon will be one of the judges and Mandy will be providing mentorship to participants. We hope to see you there!
Many public services are at risk due to aging digital infrastructure. Modernizing can feel overwhelming, but inaction puts citizen services in jeopardy. Our low-risk strategies, as used for AB Child Care, ensure improvements without downtime. Learn more: bit.ly/3COyvWA
We’re proud to sponsor our local Vancouver Service Jam, part of 2025 @GSJam! Supporting this event helps grow our community and empower innovative design-thinkers to deliver better services and create real impact for citizens. Read more in our news post: bit.ly/4hpGzMq
🎉 Cheers to Charles and Sarah on their work anniversaries this month! Thank you for all your hard work and dedication. We’re lucky to have you on the team! 💫
From predictive flood warnings to systems that cut document processing from weeks to hours, OXD Director of Software Steve Ly explains how AI and intelligent applications are revolutionizing government services. Learn how: bit.ly/40GO5g2
ALT OXD illustration of a concept supporting Intelligent Applications with people and robots collaborating outside a government building.
When @DriveBC, BC's go-to hub for travel info, needed to modernize its platform to meet drivers' expectations for real-time updates and BC-specific features, they partnered with OXD.
The result? A user-centred, data-driven site that empowers drivers: bit.ly/4a5KET9
We’re starting 2025 with a bold move: thanking you in advance for what we’ll accomplish together! 🙌🎉 Let’s make this the year of bold ideas, epic collaborations, and solutions so good they practically high-five us back! 👏
As 2024 wraps up, we want to express our heartfelt gratitude to our staff, clients, families, friends, and communities for making this year great.
Click to enjoy our special message.
❤️💙 🥂🍾☃️❄️
Designed by Sarah, our Brand and Marketing Designer. 🙌
Music by Monument Music
This month, we're celebrating #WorkAnniversaries for some incredible team members: Amanda—3 years, Lisa—4 years, Winnie—9 years, and Sara—13 years at #OXD! Thank you all for your dedication and the unique strengths you bring to our team. Cheers!
Is #digital government just #government? @gordonr suggests that the answer lies not in choosing sides, but in better understanding the evolution of government capabilities. Read his insights regarding the nuanced debate from the #Fwd50 conference: bit.ly/4fQUTwu
#OXD
