Ben Bergen

I was on a train in Tokyo. We stopped between stations. Announcement in Japanese, then in English: "We apologize for the delay. We will resume shortly." The delay was maybe 3 minutes. Not a big deal. When the train started moving again, another announcement: "We sincerely apologize for the delay. We were stopped for 3 minutes and 20 seconds. This is unacceptable. Thank you for your patience." Three minutes and twenty seconds. They measured it exactly. And called it unacceptable. When I got off at my stop, there were station staff on the platform bowing and handing out delay certificates. I took one out of curiosity. It was an official document stating that the train had been delayed by 3 minutes and 20 seconds, signed and stamped. The staff member said in English "for your employer. So they know the delay was not your fault." I said I'm a tourist, I don't need it. He looked confused. "But the delay affected you. You deserve an apology." Three minutes. They were treating a three-minute delay like a major incident. Later I mentioned this to a Japanese friend. They said "oh yes, delay certificates are normal. Trains are supposed to be exactly on time. If they are late, they must apologize." I said three minutes isn't late, it's nothing. My friend said "in Japan, three minutes is late. On time means on time. Not approximately on time." They said the train company probably investigated why there was a 3-minute delay. "They will find the cause and fix it so it doesn't happen again." I kept the certificate. It's framed in my apartment now. A reminder that somewhere in the world, people care about three minutes. © 6IX.