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BenchmarkPortal

@BenchmarkPortal

The Source for Contact Center Benchmarking, Certification, Training, Industry Reports and Consulting

 Global Source for Call Centers
benchmarkportal.com
Joined September 2009
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Photo by BenchmarkPortal (@BenchmarkPortal)Photo by BenchmarkPortal (@BenchmarkPortal)Photo by BenchmarkPortal (@BenchmarkPortal)Photo by BenchmarkPortal (@BenchmarkPortal)Photo by BenchmarkPortal (@BenchmarkPortal)Photo by BenchmarkPortal (@BenchmarkPortal)Photo by BenchmarkPortal (@BenchmarkPortal)Photo by BenchmarkPortal (@BenchmarkPortal)Photo by BenchmarkPortal (@BenchmarkPortal)Photo by BenchmarkPortal (@BenchmarkPortal)
Contact Center Artificial Intelligence Certification LIVE ONLINE – January 27-28, 2026 #ai #contactcenter #cs #cx #customerservice #callcenter bit.ly/3MMi15P
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🧛‍♂️ Count Contactula is in the house! Learn how to slay spooky support calls and turn frightful customers into fans. 👻 Watch our Halloween training video now! 👉 hubs.li/Q03R6fsK0 #CustomerService #BenchmarkPortal #Halloween #CallCenter
How to Slay Spooky Support Calls - Online Call Center Soft Skills Part 42

How to Slay Spooky Support Calls - Online Call Center Soft Skills Part 42

Step into the haunted halls of customer service with BenchmarkPorta...

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Maximus Customer Contact Center in Michigan Re-certified as a Center of Excellence bit.ly/3Vw8OzN
Maximus Customer Contact Center in Michigan Re-certified as a Center of Excellence

Maximus Customer Contact Center in Michigan Re-certified as a Center of Excellence

Maximus, a leading employer and provider of government services, today announced that the customer service operations it provides for Michigan’s Medicaid program have been re-certified as a Center of...

resources.benchmarkportal.com
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🎉 Sponsor Spotlight: @Resolv_Global 🎉 Proud sponsor of #CallCenterCampus 2025 in Austin, TX! From CX strategy to analytics & performance, they’re helping contact centers thrive. Meet the experts & explore the future of CX! 🔗 Register: hubs.li/Q03BPzcQ0 #ResolvGlobal
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🏆 The 2025 Top Contact Center Contest Winners are here! These CX rockstars set the gold standard for service, innovation & performance. See who topped the list 👉 🔗 bit.ly/3GqYrte #CX #CallCenter #ContactCenter #BenchmarkPortal #CustomerExperience #TopPerformers
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🚨 The countdown to Call Center Campus 2025 is ON! 📍 Austin, TX | 🗓 Oct 22-24 🎤 Rockstar keynote by Nate Brown 🤖 Empathetic AI 🧠 Mental health & leadership 🍻 Games, bites & brews 🎟 Early bird ends July 1 – register now: 👉 hubs.li/Q03tFHST0 #CX #CallCenter
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🔥 Want to boost contact center performance? Don’t miss Call Center Campus — now 30% OFF for 30 days to celebrate 30 years of BenchmarkPortal! 🎟️ Save your spot: hubs.li/Q03rnVGp0 #CXTraining #CallCenterConference #BenchmarkPortal
Call Center Campus | BenchmarkPortal

Call Center Campus | BenchmarkPortal

Call Center Campus Your Desert Oasis for Learning, Leadership & Renewal Escape the noise of day-to-day operations and step into a refreshing environment designed to energize, elevate, and empower...

benchmarkportal.com
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🚨 EARLY BIRD ALERT! 🚨 Call Center Campus is coming to Austin! Get 30% OFF - under $500! ✅ Peer roundtables ✅ AI town halls ✅ Real case studies ✅ Epic networking ✅ Behind-the-scenes tours Offer ends June 30 - this WILL sell out! #CX #ContactCenter hubs.li/Q03sPmmx0
Call Center Campus | BenchmarkPortal

Call Center Campus | BenchmarkPortal

Call Center Campus Your Desert Oasis for Learning, Leadership & Renewal Escape the noise of day-to-day operations and step into a refreshing environment designed to energize, elevate, and empower...

benchmarkportal.com
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🚨 30% OFF for 30 days! Celebrate 30 years of #BenchmarkPortal by joining us at Call Center Campus — your go-to event for CX leaders. 📍 hubs.li/Q03rnVCJ0 #ContactCenter #CXLeadership #CustomerExperience
Call Center Campus | BenchmarkPortal

Call Center Campus | BenchmarkPortal

Call Center Campus Your Desert Oasis for Learning, Leadership & Renewal Escape the noise of day-to-day operations and step into a refreshing environment designed to energize, elevate, and empower...

benchmarkportal.com
22
Empower Your Agents — Boost Your Metrics Well-trained agents = better calls, happier customers, and improved KPIs. 🔹 Real-world scenarios 🔹 Proven techniques 🔹 Engaging format bit.ly/3SIUBhK
Impressive Call Center Agent Training Certification | 7 Modules

Impressive Call Center Agent Training Certification | 7 Modules

Call Center Agent Training Certification explores the many skills and tools needed to be a successful contact center agent. After completing this course agents will have insight into...

benchmarkportal.com
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🎉 We’re celebrating 30 YEARS of contact center excellence! Join us at Call Center Campus and get 30% OFF for the next 30 DAYS! 🎓 Training. Networking. Real results. 👉 hubs.li/Q03rn_MN0 #CallCenter #CX #BenchmarkPortal #CallCenterCampus
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Ready to Level Up Your Contact Center Skills? From agent coaching to leadership development, we’ve got the tools to help your team perform at peak efficiency. 👉 Explore our offerings: bit.ly/3ZXyQhU #ContactCenter #CXTraining #BenchmarkPortal #AgentSoftSkills
#1 Effective Contact Center Training for all Job Roles

#1 Effective Contact Center Training for all Job Roles

Contact Center Training From BenchmarkPortal Offers One of The Most Highly Regarded Training Programs In The Industry.

benchmarkportal.com
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30% OFF for 30 DAYS for 30 YEARS of Business! Don't Miss Out! This Event Will Sell Out! More Info - - > bit.ly/3SqYPdL #CX #CS #CallCenter #ContactCenter #Conference
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Effective Contact Center Agent Soft Skills Training | 5 Modules #AgentTraining #CallCenter #contactcenter #CustomerService #CX #CS hubs.li/Q03g9GRz0
Effective Contact Center Agent Soft Skills Training | 5 Modules

Effective Contact Center Agent Soft Skills Training | 5 Modules

Agent Soft Skills Training explores the many skills and tools needed to be a successful contact center agent. After completing this course agents will have insight into...

benchmarkportal.com
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Impressive Call Center Agent Training Certification | 7 Modules #CS #CX #CCCM #Management #Manager #CallCenter #ContactCenter #BestPractices #Agents hubs.li/Q03g9qG90
Impressive Call Center Agent Training Certification | 7 Modules

Impressive Call Center Agent Training Certification | 7 Modules

Call Center Agent Training Certification explores the many skills and tools needed to be a successful contact center agent. After completing this course agents will have insight into...

benchmarkportal.com
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Contact Center Coaching for Performance | Complete Course hubs.li/Q03g9GRv0
Great Contact Center Coaching for Performance | 9 Modules

Great Contact Center Coaching for Performance | 9 Modules

Contact Center Coaching for Performance Covers Tools & Approaches For Improving Performance, Including Analyzing Gaps Between Goals & Actual Performance.

benchmarkportal.com
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Powerful Contact Center Supervisor Training | 7 Modules #CS #CX #CCCM #Management #Manager #CallCenter #ContactCenter #BestPractices #Supervisor hubs.li/Q03g9DBd0
Powerful Contact Center Supervisor Training | 7 Modules

Powerful Contact Center Supervisor Training | 7 Modules

Contact Center Supervisor Training talks about how supervisors are both key to contact center success & among the least trained contact center professionals...

benchmarkportal.com
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Best-Selling Contact Center Workforce Manager Training | 9 Modules #CS #CX #CCCM #WorkforceManagement #WorkforceManager #CallCenter #ContactCenter #BestPractices #WFM hubs.li/Q03g9yt80
Best-Selling Contact Center Workforce Manager Training | 9 Modules

Best-Selling Contact Center Workforce Manager Training | 9 Modules

Our best-selling Contact Center Workforce Manager Training Certification covers the entire WFM process: Gathering of Data to The Production of Forecasts, Schedules, and Budgets.

benchmarkportal.com
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Valuable Call Center Quality Assurance Training | 7 Modules #QA #QualityAssurance #CS #CX #CCCM #CallCenter #ContactCenter #BestPractices bit.ly/42B6pbq
Valuable Call Center Quality Assurance Training | 7 Modules

Valuable Call Center Quality Assurance Training | 7 Modules

Call Center Quality Assurance Training covers the entire QA process: to build a “best-in-class” quality monitoring and assessment process

benchmarkportal.com
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Powerful Contact Center Supervisor Training | 7 Modules #CS #CX #CCCM #Management #Manager #CallCenter #ContactCenter #BestPractices #Supervisor bit.ly/4i9fTiG
Powerful Contact Center Supervisor Training | 7 Modules

Powerful Contact Center Supervisor Training | 7 Modules

Contact Center Supervisor Training talks about how supervisors are both key to contact center success & among the least trained contact center professionals...

benchmarkportal.com
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