CCMA Ireland

Build a VoC programme that drives real change. Join our CCMA Members Forum with Workhuman ✔ Build VoC from the ground up ✔ Turn insight into action ✔ Lead with empathy 👉 rpb.li/Kifk #CX #VoC

5 trends shaping the future of #CX Join our CCMA Sponsor Event with Accenture to understand, design & act for meaningful growth. ✔ Emerging trends ✔ Practical insight ✔ Growth-focused strategy 👉 rpb.li/6boYd

Learn from an award-winning team! Join our CCMA Members Forum with FRS Training, winners of CCMA Awards 2025 – Best Use of Technology: Project ✔ Award-winning insights ✔ Practical training ideas ✔ Real-world impact 👉 rpb.li/XzfQAh #CX

Ready to elevate your #CX? Our next CCMA Webinar on April 29th with NiCE explores how AI & automation are transforming customer experience. ✔ Smarter journeys ✔ Empowered agents ✔ Better efficiency 👉 ccma.ie/events/ccma-sponsor-… #CustomerExperience #AI #NiCE

Scaling AI? Don’t skip governance. Join our CCMA Webinar April 24, with ABP Consultancy to learn how to build secure, trustworthy AI strategies. ✔ Governance ✔ Risk & compliance ✔ Real-world AI foundations 👉 rpb.li/XdKzTI #AI #Governance

How are organisations building the skills their customer teams need to succeed? Join this member-only session focused on learning, development, and performance in customer-facing roles. 👉 Register: rpb.li/XzfQAh #MembersForum #CX #LearningAndDevelopment

CHANGE OF VENUE: People, Process, Perforance: Our CX Journey Join Yuno’s leadership team on our next members forum as they share how they embedded frontline insight, used data to empower agents, and transformed CX into a strategic growth function. 👉 rpb.li/RcA3y7

From cost centre to revenue driver. Join Yuno’s leadership team on our next members forum as they share how they embedded frontline insight, used data to empower agents, and transformed CX into a strategic growth function. 👉 Register: rpb.li/RcA3y7

Join the CCMA & IDA members event with our expert panel, exploring how AI can enhance CX while empowering teams with future-ready skills. 👉 Register: rpb.li/WtR0NQ #AI #CX #FutureOfWork

Upcoming members forum, hosted by AIB, recognised at the 2025 CCMA Awards for Best Use of Technology / Technology Transformation. An exclusive member-only session exploring their contact centre transformation journey. 👉 Register: rpb.li/H79q

An exclusive CCMA member-only session focused on shared learning, innovation, and real-world CX insights from our partners FMI & Electric Ireland. Connect with peers and gain practical takeaways for your organisation. 👉 Register: rpb.li/c847

Join us for the upcoming CCMA Sponsor Breakfast Briefing with Impetus Gain expert insights, connect with industry peers, and start your day with valuable discussion on the future of customer contact & shared services. Spaces are limited. 👉 Register: rpb.li/Qu57R

Real CX transformation in the public sector. Join our CCMA Sponsor Breakfast Briefing with TP to hear real lessons from high-pressure environments and real organisations. ✔ Practical CX insight ✔ Public sector focus ✔ Real-world results 👉rpb.li/AwQZys

Designing CX that’s truly human. Join our CCMA Members Forum with Uniquely to explore how organisations can create meaningful, differentiated customer experiences. 👉rpb.li/47izIF #CX #CustomerExperience

Back by popular demand! Our CCMA Customer Journey Mapping Workshop with W5 returns after a sold-out session last year. ✔ Practical journey mapping ✔ Actionable CX insight ✔ Limited places 👉rpb.li/ygkmT #CX #JourneyMapping

Backlogs hurting CX & team performance? Join our CCMA Webinar – Clearing the Backlog: How AI Can Help ✔ Reduce backlog pressure ✔ Prioritise smarter ✔ Improve customer outcomes Register 🔗 rpb.li/V41ky

~CX for All~ Join our CCMA Members Forum with Pobal to explore how inclusive, accessible CX can better serve diverse customer communities. ✔ Real-world insights ✔ Practical CX strategies ✔ Lessons you can apply immediately 🔗rpb.li/wJ3uzn

Build trust & psychological safety for high-performing teams! Join our CCMA Webinar with Michelle McDaid: ✔ Why trust matters ✔ Assess team health ✔ Build psychological safety 9 Jan 2026 | 12 noon | Online Workbooks for attendees! rpb.li/38TV

CX + Compliance = No Trade-offs! Join 8x8 & PCIPal at our CCMA Breakfast Briefing: Trust Without Trade-offs: Rethinking CX & Compliance in a Digital-First World Explore how to protect trust while driving CX innovation. 👉 rpb.li/ei7dB

A fantastic reflection on 30 years of CX excellence from our media partner, The Business Post. Read more rpb.li/4tlMS ... about the evolution of customer contact & shared services in Ireland — and the impact of the CCMA Awards on our 30-year journey. #CCMALive