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CCW - The voice for water consumers (@CCWvoice) profile picture

CCW - The voice for water consumers

@CCWvoice

Whether it's help with your bill, resolving complaints, or ensuring fair treatment from your water provider, we've got your back!

 England and Wales
ccw.org.uk
Joined February 2010
  • Tweets25.8K
  • Following1.7K
  • Followers7.9K
8.6KMedia
Photo by CCW - The voice for water consumers (@CCWvoice)Photo by CCW - The voice for water consumers (@CCWvoice)Photo by CCW - The voice for water consumers (@CCWvoice)Photo by CCW - The voice for water consumers (@CCWvoice)Photo by CCW - The voice for water consumers (@CCWvoice)Photo by CCW - The voice for water consumers (@CCWvoice)Photo by CCW - The voice for water consumers (@CCWvoice)Photo by CCW - The voice for water consumers (@CCWvoice)Photo by CCW - The voice for water consumers (@CCWvoice)Photo by CCW - The voice for water consumers (@CCWvoice)
We asked our Water Voice communities for their views as parts of England moved into severe drought. 💧 Most were concerned by the news, but many were unsurprised by it 💧 Water companies were seen as most responsible for protecting supplies
A quote graphic from a Water Voice community member expressing concern about ongoing drought conditions.

ALT A quote graphic from a Water Voice community member expressing concern about ongoing drought conditions.

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Read our findings in full: orlo.uk/WQYgs

Water Voice severe drought survey report - October 2026 - CCW

After the government declared severe drought in parts of England in October 2026, members of our Water Voice communities completed an additional survey to help us understand consumers’ reactions to...

ccw.org.uk
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Catch up on the conversations from last week’s Water Voice Accountability Sessions – the transcripts and summary reports are now live. 💧🗣️ orlo.uk/ITaQA
A promotional graphic for CCW's 'Water Voice Playback' featuring a water droplet icon on a blue background over a river.

ALT A promotional graphic for CCW's 'Water Voice Playback' featuring a water droplet icon on a blue background over a river.

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Our Water Voice Barometer & Spotlight report for September is now available. 💧🗣️ The top concerns for community members for the autumn Accountability Sessions included value for money, executive pay, drought preparedness, pollution, leakage and investment.
A quote from a Southern Water community member expressing concern about rising bills and slow infrastructure improvements.

ALT A quote from a Southern Water community member expressing concern about rising bills and slow infrastructure improvements.

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Learn more: orlo.uk/21QtB

Water Voice Barometer & Spotlight report – September 2026 - CCW

Our monthly Barometer & Spotlight survey reports capture the views of our Water Voice communities on their water companies, the services they receive and the challenges facing the water sector. The...

ccw.org.uk
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Today's water industry performance insights report from the regulators shows many water companies are missing the mark when it comes to delivering for their customers. Read our full statement orlo.uk/Rjzs0
A quote from Mike Keil, CCW Chief Exec, about water companies failing to meet service commitments.

ALT A quote from Mike Keil, CCW Chief Exec, about water companies failing to meet service commitments.

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In this Waterfall Rapids episode, we discuss Water Night, an initiative that encourages people to pause, reflect and consider the importance of water in their everyday lives. Water Night takes place this Thursday from 5–10pm. Will you be taking part? 💧🎧
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Parts of the south east and south west of England are now in severe drought - but what exactly does that mean? @EnvAgency has produced this really helpful explainer
Environment Agency (@EnvAgency) profile pictureEnvironment Agency
@EnvAgencyOct 15
Parts of Cornwall, Devon, Dorset, Somerset, East Sussex and West Sussex have been moved into the highest drought category. Head of Water Resources, Richard Thompson, explains what the severe drought means 👇 Find out more: environmentagency.blog.gov.u…
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Worried about rising household costs? You may be entitled to financial support without even realising it. Our free Better Off Calculator can help you check what benefits or other support may be available in just a few minutes.
A woman working at a table with a laptop and documents, with the text 'Are you missing out on financial support?'

ALT A woman working at a table with a laptop and documents, with the text 'Are you missing out on financial support?'

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Find out more on our website: orlo.uk/QfKRA
Better Off Calculator - CCW

Better Off Calculator - CCW

The Better Off Calculator is a free tool that quickly checks what financial support you could be getting.

ccw.org.uk
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Thinking about a smart water meter? We've launched a new webpage explaining how smart water meters work, what to expect during installation, and the benefits they can provide, including more accurate bills and earlier leak detection.
A man smiling while looking at a tablet in a kitchen, with CCW branding and the text 'Thinking about a smart water meter?'

ALT A man smiling while looking at a tablet in a kitchen, with CCW branding and the text 'Thinking about a smart water meter?'

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Find out more on our website: orlo.uk/FPT76
Smart water meters for households - CCW

Smart water meters for households - CCW

Learn how smart water meters work and what to expect if your water company installs one.

ccw.org.uk
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Find out more on our website: orlo.uk/wPjG4
Smart water meters for households - CCW

Smart water meters for households - CCW

Learn how smart water meters work and what to expect if your water company installs one.

ccw.org.uk
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💙 Behind every customer query is a person, and every person deserves to be heard. This Customer Service Recognition Day, we're sharing Mr K's story, a powerful reminder of the difference compassionate, personalised support can make when someone needs help most.
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Looking after our drains starts with simple, mindful choices. From food waste to wet wipes, what goes down our sinks and toilets can have a bigger impact than we might think. Here's a quick reminder of some easy ways we can all help keep drains and sewers flowing. 💧
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August’s Water Voice Barometer & Spotlight report is live. 💧🗣️ The Spotlight gave communities the chance to share feedback on their company’s performance and action plan progress, which will help shape their discussions at the Accountability Sessions in October and November.
A quote from a Portsmouth Water community member asking for information on how the provider will improve performance.

ALT A quote from a Portsmouth Water community member asking for information on how the provider will improve performance.

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Read more: orlo.uk/4kWH6

Water Voice Barometer & Spotlight report – August 2026 - CCW

Our monthly Barometer & Spotlight survey reports capture the views of our Water Voice communities on their water companies, the services they receive and the challenges facing the water sector. The...

ccw.org.uk
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In this episode of Waterfall Rapids, Mike & Karen sit down with @thameswater ’s Demand Reduction Manager, Andrew Tucker, to uncover why modern toilets fail, what smart meter data is revealing, and how to fix a leaky loo before it drips away your money.
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Record bill rises have hit households hard, driving the largest-ever increase in complaints about water companies to CCW. Companies need to do much more to show people where their money is going and demonstrate that higher bills are funding the improvements that were promised.
A quote from Mike Keil of CCW about the 2025-26 Household Complaints Report

ALT A quote from Mike Keil of CCW about the 2025-26 Household Complaints Report

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Read the findings from our latest Household Complaints Report: orlo.uk/giVi4
Household Complaints Report 2025-26 - CCW

Household Complaints Report 2025-26 - CCW

CCW has published its annual household complaints report for 2025-26, which examines complaints made directly to water companies and those brought to CCW. The report reveals that complaints rose at...

ccw.org.uk
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