CX Management is an art. Join us for the CEM Course and learn to master this art. Inspire customer loyalty beyond reason. Right of acceptance reserved.
Gauteng
Joined June 2014
- Tweets319
- Following34
- Followers47
- Likes3
#SAcsi in the news TODAY! @CapitecBankSA & @FNBSA leading in Customer Satisfaction for the #Banking Industry: ow.ly/jrO5309sVer
Skype interview with Prof. Schreuder on ENCA at 17:30, discussing municipalities falling short of citizen expectations #SAcsindex
Tune it to CNBC Power Lunch (DSTV channel 410) at 12:20 to hear how municipalities fall short of citizen expectations #municipalities
Tune in tomorrow morning at 06:30 to SABC2 Morning Live to hear Prof Adré Schreuder talk about citizen satisfaction scores #municipalities
#ThinkAboutItThursday! The CEM Course will equip you to get inside the mind of your client...
Consistency of thought, purpose and action for delivering exceptional customer experiences - ow.ly/No8cn
Are you committing any of the 7 Deadly Sins of Customer Experience as summarised in this thought provoking article? ow.ly/No5Fo
#TestimonialTuesday! Here's what Doret Jooste from FNB Premium Segment had to say about the CEM Course - youtube.com/watch?v=jkOgCs6k…
Liesl Smit from Clickatell shares her experience of the CEM Course with prospective delegates - youtu.be/waMaMyyW76o
A lesson from Richard Branson on treating unsuccessful applicants just as well as employees - ow.ly/MMMhr
