CX Management is an art. Join us for the CEM Course and learn to master this art. Inspire customer loyalty beyond reason. Right of acceptance reserved.
Gauteng
Joined June 2014
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“Tell me and I forget; teach me and I may remember; involve me and I will learn.” - Confucius
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Define how you will offer the total package & you are on your way to happy, confident customers. ow.ly/BnhG2 via @Intradiem
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11 Things You Must Know to Win the Customer Experience Battle - @Intradiem bit.ly/XDwGD3 #custexp #cxvision #empexp
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How words and actions affect customer satisfaction >> All This Aggravation Ain't Satisfactionin' Me bit.ly/VpT5BI #custserv #cctr
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If you are a leader, you must deliver tough news in person. Don’t leave the job to others. #Advice
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Marketers need to step up their #bigdata game & stop letting confusion limit their opportunities to grow #ForrForum
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Organizational Change Can Start Wherever You Are goo.gl/vfcVJm via @JesseLynStoner
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Why Customer Experience is Still Being Neglected by Companies of all Sizes bit.ly/XRM2n1 @michelfalcon #custexp
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Listen and engage with your customers to make the best customer journey. New post! RT if u enjoy! bit.ly/1tuPNMk #customerexperience
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Value disciplines: extracting the essence of what your customers value and installing the discipline to deliver on it. @CEMCourse
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Why Customer Service Technology Can't Replace Humans bit.ly/1lzY9dq via @jeanniecw
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Martin Luther King gave the "I have a dream" speech not the " I have a plan" speech. Simon Sinek #CEMcourse #Cemc @CEMcourse
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Don’t pressure employees to close customer interactions before they have a chance to build a relationship with the customer.
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Companies that are customer focused have loyal customers that are less focused on the price & more focused on their experiences.
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Three common mistakes businesses make with customer experience ow.ly/z5iDN by & v @mikewittenstein @retexperience #cx #custexp
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Only two things to start a tribe, an idea and how to communicate an idea via @MichaelRenzon @inQubaCX at #CEMAfrica
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Start customer centricity with leadership and change the culture! #CEMAfrica Pieter Steyn cc @KineticEventsSA
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How has #Mobile change consumer expectations? @JulieAsk @Katyayangupta #mobilemindshift s.forr.com/wCRq
