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CMLP aims to provide excellent customer service experience — whether you are working with our line crew, engineers, or our customer service representatives

1175 Elm Street Concord, Ma
Joined July 2014
Photo by Concord Light (@CMLPmedia)Photo by Concord Light (@CMLPmedia)Photo by Concord Light (@CMLPmedia)Photo by Concord Light (@CMLPmedia)Photo by Concord Light (@CMLPmedia)Photo by Concord Light (@CMLPmedia)Photo by Concord Light (@CMLPmedia)Photo by Concord Light (@CMLPmedia)Photo by Concord Light (@CMLPmedia)Photo by Concord Light (@CMLPmedia)
[10/14/26 | 10:45am] There is currently a power outage impacting ~1,800 customers in Concord. Crews are on scene. Visit concordma.gov/cmlp for further updates.
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This was resolved around 11:20am. Thank you for your patience while crews worked to restore power. Please call us at 978-318-3101 should you have any other issues.
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[10/7/26 | 10:56am] Approximately 190 Broadband customers are impacted due to a fiber break caused by a third-party. Crews are evaluating the repairs needed. Further updates will be posted on our website: concordma.gov/3144/Broadband…
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[7/8/2026 | 8:45am] Concord Broadband is currently experiencing an interruption of service for many customers. We will post an update soon.
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Service was restored around 10am. Please reach out at 978-318-3199 if you are still having issues.
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[6/19/2026 9:18AM] There is currently a large power outage in West Concord. Crews are on their way to investigate. You can check the outage map here for updates: concord.outagemap.coop/#/
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A reminder that a Broadband maintenance window begins tonight for a few hundred customers. All who are impacted have been notified. Learn more here: concordma.gov/3144/Broadband…
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[2/6/2026] There is a power outage in the downtown area near Walden & Main. Crews continue to replace damaged conductors and equipment to restore power. Check the website for more information. concordma.gov/cmlp
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[2/26/2026 - 6:15pm] Power has been restored in this area. Many thanks for your patience and to the dedicated staff who addressed this issue in the cold and challenging conditions.
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Together, we’re powering a smarter energy future. CMLP’s new Time of Day (TOD) rates go into effect on April 1, 2026. Learn more about TOD: concordma.gov/tod
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12/25/2025: We are aware of 55 customers without power on and adjacent to Nashoba Rd. Crews have been notified and are en route to investigate.
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Power was restored in this area a little after 7pm.
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More details on Broadband's storm updates can be found here: concordma.gov/3144/Broadband…
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As of 1:22pm, all customers were back online.
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12/19/2025: Due to the high winds and rain, many trees have come down across Concord. We ask that for life safety emergencies people call 9-1-1. For downed lines or power outages, please call CMLP at 978-318-3101. The outage map is here: concord.ebill.coop/maps/Outa…
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10:05PM: Crews are moving to Musterfield to reattach gear to new poles Verizon set. They should finish that job before they break for the night. Fiber was affected near Garfield Rd/The Valley Rd. A technician is assessing that situation.
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Musterfield was restored very early this morning and one final customer restored around 10am. Broadband team is working near Garfield/The Valley. All BB customers to be back by 5pm today, with some coming back in the next hour or two. Thank you to crews for their response.
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Time-of-Day rates are coming in April 2026. CMLP Director Jason Bulger sat down with Deputy Town Manager Megan Zammuto to discuss the project on the Civic Concord podcast. Listen here: podcasts.apple.com/us/podcas…
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CMLP Notice: 300 customers in the Old Marlboro Road area will be without power for 10-30 minutes. Additionally, 20-25 customers in the Caterina Heights & Deacon Haynes Rd area will be impacted for multiple hours for emergency repairs. concordma.gov/CivicAlerts.as…
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[10:17am] Caterina Heights and Old Marlboro Rd are back. Only Deacon Haynes Rd remain outstanding.
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