Customer Service Institute

Get ready to put on your costumes and join the Halloween festivities! The team at CSIA wishes you a thrilling Halloween filled with lots of treats and fun. Remember to stay safe while you're out and about! #HappyHalloween #Halloween #Halloween2023 #RedefiningServiceExcellence

It’s that spooky time of year again when goblins and ghouls abound. Speaking of spirits, have you ever been “ghosted”? It can happen in #CustomerRelationships too, Read on 👻 #GhostingCustomers #Ghosting #CustomerCommunication #RedefiningServiceExcellence

Our online courses make it possible to complete your training while still working and gaining experience. Learn more >> bit.ly/40DMSDC #CustomerServiceTraining #CustomerServiceCertification #CallCenterTraining #ServiceExcellence #RedefiningServiceExcellence

Join us for a FREE interactive webinar on #CustomerCommunication with an expert on the topic: Charlotte Purvis! Click here to sign up: bit.ly/3tFePPS #LiveWebinar #CustomerServiceTraining #CustomerServiceCertification #ServiceExcellence #RedefiningServiceExcellence

In honor of #GetToKnowYourCustomersDay our blog provides 10 great examples of how to get to know your customers better >> bit.ly/3M3kC8w #KnowYourCustomer #CustomerRelationship #CustomerServiceTraining #CustomerServiceCertification #RedefiningServiceExcellence

By truly getting to know your products and services, you'll be able to offer your customers the exact help they need, when they need it. #TipTuesday #CustomerServiceTips #CustomerServiceCertification #ServiceExcellence #RedefiningServiceExcellence

Join us for a live, interactive webinar on #CustomerCommunication with an expert on the topic: Charlotte Purvis! Click here to sign up: bit.ly/3tFePPS #LiveWebinar #CustomerServiceTraining #CustomerServiceCertification #ServiceExcellence #RedefiningServiceExcellence

Are you ready to take your career to the next level? Look no further! Get certified in less than a year and take the first step towards achieving your dream job. Enroll now: bit.ly/3OLCRyV #CustomerServiceCertification #OnlineTraining

Let's give a big round of applause to Vanessa La Rose for successfully completing our Certified Customer Service Manager course and earning the CCSM designation! #CustomerServiceCertification #ManagementTraining #ServiceExcellence #RedefiningServiceExcellence

Abigail, thank you for sharing your experience with us! We are thrilled to hear that our course provided you with tools to enhance customer service in your organization! 🌟 Learn more about our CCSM course: bit.ly/3OLCRyV #TestimonialTuesday #CustomerServiceManager

Customer Service Week 2023 - Webinar Series with Charlotte Purvis - Today are are talking about Adjusting Attitude! >> youtu.be/XAHEyK4HrSI?si=EZBc… #CustomerServiceWeek2023 #CustomerServiceWeek

On day 3 of #CustomerServiceWeek, our webinar topic is “Expressing Empathy.” We discuss why it's important to understand the difference between empathy and sympathy in customer service >> youtu.be/jgpgtAR9QCI?si=aDwv… #NationalCustomerServiceWeek #CustomerServiceWeek2023#Empathy

Empathy is a crucial skill for customer service professionals. By actively listening to customers and truly comprehending their needs, we demonstrate our commitment to supporting them in every possible way. #Empathy #CustomerServiceTraining #RedefiningServiceExcellence

Today's topic in our #CustomerServiceWeek2023 webinar series with Charlotte Purvis is “Tackling Tough Topics”. There are bound to be challenges in customer service. It’s how we approach them that matters. Listen in! >> youtu.be/A7pTDx4ygsw #NationalCustomerServiceWeek

We're celebrating #NationalCustomerServiceWeek 2023 by offering you a FREE webinar series with customer communication expert Charlotte Purvis. Listen in! >> bit.ly/3PZalML #CSWeek2023 #CustomerServiceWeek

Happy #NationalCustomerServiceWeek! Enjoy a FREE webinar series with special guest, Charlotte Purvis. No registration required - daily videos will be shared here or you can subscribe >> bit.ly/3PJet09 #NationalCustomerServiceWeek #CustomerServiceWeek #RedefiningSe ...

Today is the first day of #NationalCustomerServiceWeek! Here are a few tips on how to celebrate with your customer service teams. Let's renew our commitment to #ServiceExcellence today and every day! Have a wonderful week! #CustomerServiceWeek #CSWeek2023 #ServiceExcellence

Let's celebrate Abigail Robinson's achievement of completing our Certified #CustomerServiceManager training course. We are proud to recognize her outstanding accomplishment. May her success inspire others in their pursuit of excellence in #CustomerService. Congratulations!

While every effort should be made to prevent customer service failures, they can happen to the best of us! Learn why its important to include service recovery in your overall customer service strategy >> bit.ly/3LwCV5J #ServiceRecovery #RedefiningServiceExcellence

Acquiring certifications can be a great way to accelerate your career. They serve as a testament to your skills and can pave the way for new job opportunities, Learn more > bit.ly/45AFCes #CustomerServiceTraining #Certification #RedefiningServiceExcellence