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Oregon/Washington
Joined June 2012
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I used to hate when people said everything happens for a reason.
I still do, honestly.
But there's a line in our team creed that sounds a lot like it. Took me years to say why it's different.
Full episode: youtu.be/vSNDJgfOIxA?si=IAlB…
So no, I don't believe everything happens for a reason.
I believe you can find a reason in everything.
Those are different sentences.
One excuses the loss.
The other asks something of you.
Full episode: youtu.be/vSNDJgfOIxA?si=IAlB…
It's a team habit more than a belief.
Some days we're better at it than others.
Krista and Lyman are forever in our hearts, and WWKD is still how we check ourselves.
Full episode: youtu.be/vSNDJgfOIxA?si=IAlB…
During his cancer treatment, Amy's husband Lyman told her something he'd held back for years.
He hadn't believed in opening some of those new markets for our Retirement Connection Guide.
There's a version of partnership where two people agree on everything.
That's not what they had.
He was the cheerleader who didn't need to be convinced of the plan, just the person running it.
Every market he doubted is still publishing.
Lyman Schmidt, 1969 to 2023.
Co-founder, editor, forever the teacher.
He's part of why she can say it and mean it.
Amy tells this story in full on the podcast.
youtu.be/vSNDJgfOIxA?si=IAlB…
We hire character and train skill.
Sounds nice on a wall.
Here's the actual process behind it, step by step, after almost 30 years of hiring in senior care.
The team comes first, before individuals, customers, or revenue.
So the team helps choose who joins it.
Most of our people have been here for years.
That retention didn't happen by accident.
Credentials tell you what someone did.
Character tells you what they'll do when a family is on the line.
We'll take the second one and train the rest.
Full episode: youtu.be/vSNDJgfOIxA?si=IAlB…