💼 CRO @ Dialpad | 📈 Former Head of Americas Sales @ Zoom | 🚀 Sales & GTM Builder | 🤖 Driving the future of CX with Agentic AI
Dallas, TX
Joined April 2011
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⚡ Career update: I’ve joined Dialpad as CRO.
Zoom was an incredible ride. Now it’s time to help build the future of CX + AI on a single architecture fueled by agentic AI that turns conversations into outcomes.
Dialpad is the best-kept secret in enterprise AI. Not for long. 🚀
Colby Nish retweeted
Most AI in support stalls because knowledge bases and workflows aren’t ready. Craig Walker @diialpad details how to operationalize on the @Emerj AIinBusiness podcast. Listen for the full disccuion: zurl.co/uqi8c
Colby Nish retweeted
Xmas eve podcast is up! Thanks @Metrigy was great connect with you. youtube.com/watch?v=eDNH793j… Let's go @dialpad
Colby Nish retweeted
Agentic AI is turning conversations into revenue. ✨
Dialpad’s Chief AI Officer Jim Palmer joins Everyday AI to share how Agentic AI turns interactions into action and drives measurable results.
🔗 Watch the full episode youtube.com/watch?v=nM853TzA…
#Dialpad #AgenticAI #Innovation
Colby Nish retweeted
Best AI product manager on the planet!
When a customer asks for a human, that’s not a bug...it’s good AI design.
Agentic AI means knowing when to step back.
Would you build that into every system? 👇
🔗 dialpad.com/ai-agent
#AgenticAI #AI #CX #Dialpad
Innovation in action ⚡️
At Dialpad’s ESC + AI Hackathon, teams are building solutions that help customers sell smarter, support faster, and collaborate better.
Every idea here drives real outcomes — that’s how we win. 💪
#Dialpad #AgenticAI #Innovation #SalesExcellence
Hackathon week is on at Dialpad! ⚡
Our global ESC + AI: Every Second Counts with AI Hackathon brings teams together worldwide to turn bold ideas into real #AgenticAI innovation.
Let’s hack! 🚀 #Dialpad #Hackathon #Innovation
Colby Nish retweeted
Hackathon week is on at Dialpad! ⚡
Our global ESC + AI: Every Second Counts with AI Hackathon brings teams together worldwide to turn bold ideas into real #AgenticAI innovation.
Let’s hack! 🚀 #Dialpad #Hackathon #Innovation
Colby Nish retweeted
Old-school CX is over.
@dialpad's Agentic AI Platform is a generational leap beyond chatbots — AI that understands, reasons, and gets things done. #AgenticAI
This is the future of customer experience.
🔗 bit.ly/3VSuMgK
Colby Nish retweeted
Back-to-back champs 🤝 always-on comms.
Dialpad is proud to be the Official Business Communications Provider of the @FlaPanthers.
#Dialpad #FlaPanthers #TimeToHunt
Big week @dialpad Tempe: survived a Haboob 🌪️, celebrated with partners 🤝, and closed a huge Enterprise win beating Nice & Genesys 🏆. #TeamDialpad #AI 💥
Contact Centers are more complex than ever. Customers want faster, smarter service with fewer resources. dialpad.com/blog/streamline-…
Dialpad’s August release helps leaders streamline, measure, and scale with AI at the core:
⚡ Enterprise-ready controls & PCI-compliant payments
⚡ Unified omnichannel + context-rich insights
⚡ AI CSAT + real-time analytics
⚡ New integrations with Zoho, Freshdesk, Bullhorn, PolyAI
⚡ Preview of agentic AI that takes action
Building the future of CX → faster, smarter, more human. 🚀
#AI #CX #ContactCenter #Dialpad
Big news: Dialpad is on the 2025 Inc. 5000 list of fastest-growing private companies! 🚀
141% growth. 44% team expansion. One AI-native platform powering the future of business communications.
Proud of this team and what’s ahead.
inc.com/inc5000/2025
Colby Nish retweeted
You can now customize your Zoom AI Companion experience with the Custom AI Companion paid add-on ✨🆕 zm.me/4jdVXMV
Why use Custom AI Companion?
✅ It allows you to tailor AI agents and skills to address your unique needs and drive efficiency for your organization.
➕ With Bring Your Own Index (BYOI), organizations can connect third-party platforms — like #AmazonQ Business and @glean — to access data and other 3P applications.
🎨 At the core of Custom AI Companion is Zoom AI Studio, a portal where you can adjust how Zoom AI Companion supports your organization.
👩💻 AI Studio is a low-code, drag-and-drop builder that gives you the opportunity to customize how AI Companion works for you, and expand its knowledge, skills, and more.
📌 The Custom AI Companion add-on is now available for $12 per user per month, with more capabilities expected this summer.
How do you plan to use Custom AI Companion? ⤵️
Colby Nish retweeted
Announced at #Zoomtopia: New #CX AI innovations for Zoom Contact Center to take your customer experience to the next level 👉 zm.me/3zHCBhV
✨ AI Companion for Zoom Contact Center to reduce time spent on administrative tasks - summarize calls, generate follow-up tasks, and analyze customer sentiment. Plus, it’s included with every Contact Center license!
💬 Enhancements to Zoom Virtual Agent + Virtual Agent for voice to complement the experience you already get from chat
👤 New AI Expert Assist capabilities for agents and supervisors: Dynamic Agent Guides, Suggested Answer, Supervisor Flagging
Colby Nish retweeted
Not sure how to choose the right cloud contact center? ☁️ Find out here ➡️ zm.me/4aV2mYC
Cloud contact centers enable teams to scale at their own pace with features that support their growth 📈 Zoom’s cloud contact center solution pulls unified comms and core contact center features together into an all-in-one platform ✅
Learn what makes a cloud contact center tick, how it differs from traditional call center technology, and the criteria you should look for when choosing a solution provider 📞
Colby Nish retweeted
Last chance to register for the May Work Transformation Summit 📣 👉zm.me/3xNXeY9
In this free virtual event, discover how technology empowers teams to collaborate and do work effectively, and explore strategies to foster a workplace culture that utilizes the digital experience to engage employees. 🧑💻🤝
➡️ AMER - May 15
➡️ EMEA - May 16
➡️ APAC - May 16
➡️ Japan - May 28
Colby Nish retweeted
Our next Work Transformation Summit is coming up fast! ⏰👉 zm.me/3xNXeY9
Ready to explore the intersection of culture, engagement, AI, and technology? ✨ Gain practical insights from Zoom and subject matter experts on:
✅ The role culture plays in a company's “operating system”
✅ How AI can enhance employee engagement and foster connection
✅ Ways to navigate a generationally diverse workforce with strategies to cultivate cohesion
Register now for this free virtual event 💻
