Which #lifeinsurer enjoys the highest number of promoters who actively recommend the brand to others? #NPSScore #SAcsi. #LifeInsurers #Consulta
How a #complaint is handled and resolved for a customer is a crucial part of retaining and even growing #customerloyalty. Read more on #LifeInsurers Complaints Incidence and who pulls out all the stops to resolve them. #Sacsi
2 Years into the pandemic and it's clear that any excuses given for delivering a lousy #CustomerExperience due to the impact of COVID-19 on operations and customer service are moot. #SAcsi. #Consulta
In the latest SA-csi for Life Insurance, the research shows that there is a commensurate increase in brand #loyalty and #NPS scores for those #LifeInsurers who show high levels of #TreatingCustomersFairly. #TCF #Consulta #SAcsi
There is a significant upward trend of #CustomerExpectations across the #lifeinsurance industry, increasing from 82.0 in 2020 to 84.5 in 2021. #LifeInsurer. #Consulta #SAcsi
The Customer Expectations score for the #LifeInsurance industry is at the highest it has ever been since the start of the #SAcsi – at 84,5. #Consulta
The SA-csi surveyed almost 2100 customers of SA’s largest life insurers by market share during the last quarter of 2021. So how satisfied are they? #LifeInsurers. #Consulta #SAcsi
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Customer experience is ultimate battleground on which banks compete, says @ConsultaTweets. @ConsultaPanel @AbsaSouthAfrica @Nedbank @StandardBankZA @FNBSA @AfricanBank
itweb.co.za/content/LPp6VMrD…
The benchmark measurement for #LifeInsurance2021 provides important insights into the levels of customer satisfaction of South Africa's major #LifeInsurers. #Consulta #SAcsi
The latest #SAcsi for #LifeInsurance2021 conducted by #Consulta, reveals how satisfied customers are with their life insurers over the last year.
Catch Consulta's Head of Insights, Ineke Prinsloo this afternoon at 16h30 on the Yilungelo Lakho show on SABC 1. Ineke will engage in the debate on the state of basic service delivery in South African municipalities. Be sure not to miss it!
#getConsultaquoted