Customer Touch Point

Our key highlight from the CX Decision Makers Guide is that only 2% of contact centres measure effort. If there was one change we’d recommend you make to your customer feedback strategy it would be to measure effort. Read full blog: buff.ly/3XivxPH

Are you looking for advice on #customerjourneymapping? But not sure where to start? We’ve put together 10 handy tips on how to do it well, how to reap the rewards and which common mistakes to avoid. Read it here now >> buff.ly/3VR7MNm

Despite all the investment in digital and CX technology, we were surprised to see that contact centres are still struggling to get a single customer view, with 39% of decision makers stating that their CX tech stack was either poor or average. buff.ly/3XivxPH

We’ll help you find the right #customerfeedbacksoftware for your business and help you analyse and apply the data so you can make the right improvements. Get in touch today to find out how you can start to gain insight into the voice of your customer: buff.ly/3hJV7MW

This years’ Customer Experience Decision Makers Guide shows that #telephony is still the most important #customerexperience channel when it comes to #customercontact. People want to talk to people. For more insights head over to the blog…buff.ly/3XivxPH

On the back of the results and analysis coming out of the latest #CustomerExperience Decision-Makers Guide, we’ve pulled together 9 crucial #CXinsights that caught our eye… For the details and our concluding take-away head on over to the blog… buff.ly/3XivxPH

Did you know that millions of UK consumers lack the necessary #accessibilityskills to enable them interact with brands online or contact #customerservices teams effectively? Discover more about #cx accessibility in our latest report: buff.ly/3ShW8Je

We know we keep saying it, but getting your customer journey right really is the key to keeping customers happy. This @callcentrehelp article looks at how you can tap into customer emotions and achieve a win-win for all: buff.ly/2oO32gM #CustomerJourney #CX

With many CRM vendors in the market, all with different features, it can be tricky to find the best-fit for your contact centre. That's where we can help! Our digital transformation specialists will help you find the right CRM for your business: buff.ly/3fLvfzM

How effectively does your contact centre support customers with accessibility skillset challenges? In our latest report we share three real-world challenges faced by customers with accessibility needs and what every business can learn: buff.ly/3S3mfE1