David Hart

Here’s a picture of a drain literally spilling shit up against the wall of my house because the rainwater has flooded your sewers. You said you’d be with us within 4 hours. That was 6 hours ago.

When you get a notification that the thing you ordered online has been shipped, but then you see that it's being delivered by Evri...

10 SaaS companies who started with a different focus: Slack, Zendesk, Shopify, Wistia, Flickr, Trello, Zapier, LogMeIn, Mailchimp, Hootsuite. Pivoting your offering when you discover better value for your customers is totally normal. Slack was a gaming co called Tiny Speck

I miss California

I learnt about a founder of a SaaS platform for restaurants who volunteered to work at a company that delivered fish. He had to get up every day at 4am and visit the various restaurants in a van. My guess is his persona document had insights he'd never have unearthed otherwise.

Heard some fluttering like a large insect last night as I was falling asleep. Turned on the light and it was a bat! It couldn't find its way out. Opened the windows as wide as I could and tucked the curtains over the rail and eventually it made its way out. Poor little fella.

It amazes me how many people profess to being experts in something that they've never actually done personally. There's a big difference between rehashing excerpts from The Lean Startup vs having actually built a product business yourself.

Pull this face whenever they hold the door open for a stranger.

I was going to do a sketch of the cathedral but ended up doing a sketch of a building overlooking it instead.