Dial

my agent got past fedex's agent. a small case study. the setup in september my suitcase landed in SF broken. the luggage company was great and shipped a replacement right away. a week later fedex tracking flipped to "incorrect address". the human way: two weeks fedex answers the phone with an AI agent. I got through to an actual person roughly once every 4-5 calls, and every time I did, I spent 3-4 minutes proving who I was, then did it again after every transfer. two weeks of this and the package didn't move an inch. the agent way: four days I gave Muse a Dial number and told it to handle it. it worked out that the package wasn't misaddressed at all, it was lost. it talked to the luggage company, got a new suitcase shipped, then checked with fedex that the new one was set up properly. four days later it was at my door. why it worked Muse could always reason about the problem. what it was missing was a number of its own, and most of logistics still runs on phone calls. once it had one, it did the boring part for me: waited on hold, called back, read out the tracking number for the fifth time, and followed up until it was done. round two the second shipment hit "incorrect address" too. we were flying home within a week, so we spent about $100 on cabs to the fedex warehouse and picked it up ourselves. the guy at the counter told us they hear this all day, some of it about packages worth thousands. what I'd fix if I were fedex the driver isn't allowed to call or text you. our building had no intercom, he knocked downstairs, we didn't hear him, and he left a note. one text saying the driver is 10 minutes away and nobody takes a cab anywhere. that's an agent and a phone number, nothing more. @FedEx @UPS happy to show you how it works.

Grok @Bot can research which doctors are the best in your area, call them by phone and make an appointment!

Instinct just made me $700. I was frustrated because my flight back to US from Europe was delayed 6hrs and texted Instinct asking what I could do. It told me there was a law that said I was owed €600. A month later, after many esoteric email exchanges, I got paid out! A rare product experience where you actually get infinitely more value than what you paid ($0). Play-by-play. - My flight back to the US from Europe on Oct 4 was delayed 6hrs - EU regulation 261/2004 says if a long haul flight is delayed >3hrs you are owed €600 - I discovered this because I texted Instinct, frustrated, saying "what can I do about this delay" - It sent an email for me, and chatted with a Delta rep to verify this would fall under those rules. - It patiently monitored by inbox. They said most cases receive a response in 21 days. On day 21, Oct 26, Delta approved the claim! - .. but you still couldn't receive it in cash. - On Nov 3, I finally get the cash claim email

Grok @Bot

Americans text on iMessage and most of the world uses WhatsApp because of what a single text message cost back in 2010. In the US it was basically free. Almost everywhere else, every text showed up on your bill. AT&T charged $20 a month for unlimited texting back then. Once you've paid the flat fee, the next text costs nothing, so Americans never had a reason to download anything. Then iPhones grew to about 60% of the US market, and iMessage slid right into a habit that was already there. Most of the world paid by the message. If your brother worked in Dubai or your mom lived in Lisbon, every international text was money. WhatsApp was built for that bill. Messages went over data, so the carrier never got to charge per text, and after a free first year it cost $1. What won India and Brazil, though, was the list of phones it ran on. WhatsApp shipped on BlackBerry in January 2010, Symbian that May and Nokia's basic Series 40 phones in 2011. iMessage needed an iPhone, and WhatsApp ran on whatever Nokia you already had. That's also why Germany, Spain, Italy and the UK are green. When Facebook bought the company in 2014, Zuckerberg said its community had started in Europe, India and Latin America, which is why so few Americans had heard of it. Pretty much every other color on the map follows the same rule. Korean carriers charged 20 won for a short text in 2010. KakaoTalk launched that March as the free option and got so big that SK Telecom, KT and LG U+ teamed up on a rival app called Joyn in 2012. Joyn shut down, and Kakao still has roughly 90% of Korea. Japan was even weirder. Phones on different carriers couldn't text each other at all until July 2011. When the March 2011 earthquake jammed the voice networks and data kept working, Naver's team in Japan built LINE in about three months. It launched a few weeks before cross-carrier texting even existed. The Philippines is red because Globe made Facebook free to use without data in 2013 and Smart sold Facebook access for 2 pesos a day. Messenger cost nothing while every other app ate your prepaid load, so the whole country settled on the free one. Just look at what that was worth. Facebook paid $19 billion in 2014 for 55 employees and 450 million users, roughly $42 a head for people who'd been paying WhatsApp $1 a year. It's past 3 billion users now. The carriers spent a decade charging people by the text, and every one of those charges ended up selling the app that put them out of business.

Introducing the Hume Audio Decision API. Ask anything: How many speakers? Is anyone laughing? Is the caller frustrated? What used to take 10+ models is now one call. Trained on 10M+ human judgments, so it answers the way human listeners would. Realtime, or across hours of recordings. Request access below.