Document360

Your team has a knowledge base. So why are they still asking the same questions in Slack and Teams? Because searching for an answer takes effort. Asking a colleague doesn't. With Document360 integrations for Slack and Microsoft Teams, teams can find and share knowledge right where conversations happen. #KnowledgeManagement #Document360

The October release brings more control, deeper AI insights, and smarter content management to Document360. Explore the latest updates in our release walkthrough. #Document360 #ProductUpdates #KnowledgeManagement

Your docs are part of the sales process. So why don't they get the credit? Prospects read your setup guides, review your API docs, and check your security pages before buying. Yet documentation's contribution often goes unmeasured. Start small: → Which docs does sales share with prospects? → Which pages do trial users visit before converting? → Which questions do your docs answer before sales gets involved? If your docs help move deals forward, their impact deserves to be recognised. #Documentation #B2BSaaS #KnowledgeManagement #Document360

Setting up SSO used to mean jumping between settings pages for SAML, OpenID Connect and JWT. Bring it all under one place. Document360’s Enterprise SSO brings every configuration together, with guided setup so your team can get it right the first time, plus more control over how users sign in to your knowledge base. Swipe through to see what’s changed → #Document360 #SSO #SAML #OpenID #ProductUpdates

From answering customer questions to spotting content gaps, drafting articles and keeping your documentation consistent. Meet Eddy AI, your AI-powered documentation assistant. ↓ #Document360 #AIDocumentation #KnowledgeManagement

The docs team of tomorrow won’t just document what shipped. They’ll shape what gets documented and how it stays accurate. Here’s what that shift could look like by 2027. #TechnicalWriting #AIDocumentation #Document360

Introducing the Document360 subreddit! A space for technical writers and documentation professionals to ask questions, share experiences, exchange ideas, and connect with others who understand their work. Let's build the community together. #Reddit #DocumentationCommunity #Document360

A feature gets renamed. Now you're updating the same content across 20 articles. It's repetitive, time-consuming, and frustrating. Document360's reusable snippets and variables help keep repeated content consistent. This ensures you spend less time making the same edits and more time improving your documentation. #ContentReuse #TechnicalWriting #Document360

Your Docs Are Becoming AI's Source Material Developers don't always look for answers in a browser. Sometimes, they take documentation straight into their AI assistant to understand an API, troubleshoot an issue, or build an integration. Making documentation easier to reuse in these workflows is part of a better developer experience. With Document360, readers can copy article content as Markdown or view it as plain text. Is your documentation ready for the way developers work today? #DeveloperExperience #AIDocumentation #Document360

The Reality of Being a Technical Writer Some weeks are quiet. Others bring 50 urgent technical writing tasks at once. In this clip, Suzanna Rubenstein shares an honest perspective on unpredictable workloads, curiosity, and burnout. Sometimes, it's not the work you lose interest in. It's the way you're expected to do it. #TechnicalWriting #Document360

One knowledge base. Multiple audiences. Different access needs. Employees, customers, partners, and resellers may each need access to different documentation. SAML and OpenID Connect support single sign-on, while JWT can authenticate readers through your application. Choose the authentication method that fits how your audience accesses your knowledge base. #SSO #Documentation #Document360

Ever had to leave a product just to find an answer? 43% of failed self-service attempts involve customers not finding relevant information. (Gartner, 2024) Contextual help and AI-powered chat bring answers right where users need them. Your knowledge base is part of the product experience. #Documentation #AI #CustomerExperience #Document360

AI isn't replacing technical writers. It's changing what they spend time on. Your knowledge base can already tell you a lot. -> What users are searching for? -> Which questions go unanswered? -> Where are content gaps appearing? AI can surface these patterns so technical writers spend less time browsing through feedback and more time improving the content that matters. AI finds the signals. Technical writers decide what to do with them. #AI #Documentation #AISearch #Document360

A screenshot shows users where to click. A demo shows them what happens next. Interactive product demos walk users through workflows step by step, making it easier to understand how things work. Good documentation doesn't just show users where to click. It helps them know what to do next. #Documentation #InteractiveDemos #Document360

Your support team knows what your documentation is missing. Support teams hear questions that aren't answered in your knowledge base. Document360 integrations for Freshdesk, Zendesk, and Intercom help agents find and share relevant articles while assisting customers. When an answer is missing, that's a signal. #HelpDesk #Document360 #Freshdesk #Zendesk #Intercom

Let’s assume: Internet down on the factory floor. No Wi-Fi. 500-page procedure document. Someone needs one critical instruction. Not ideal. With Document360, manufacturing teams can access essential documentation offline or as a PDF. SOPs, work instructions, equipment manuals, and more. Keep critical information within reach. #Manufacturing #SOP #KnowledgeManagement

What does Document360 look like in the real world? Our customers use Document360 to keep critical SOPs accessible, track changes, and maintain consistency. Real use cases. Real customer experiences. #Document360 #CustomerStories #Documentation

Your users are constantly telling you where your documentation has gaps. Chatbot queries. Unanswered questions. Thumbs down on responses. In this video, Selva explains how these signals help technical writers identify what users need.

How do you measure the ROI of your documentation? It's not just how much you publish. Look at search success, content usage, feedback, and unanswered questions. Measure what your documentation actually achieves. #DocumentationAnalytics #KnowledgeManagement

Not every documents needs to be deleted. Some just need to be archived. Remove outdated content from your knowledge base and search results without losing revision history, tags, or SEO settings. Restore it whenever you need it. #DocumentationArchive #ContentManagement