Document360

Your team has a knowledge base. So why are they still asking the same questions in Slack and Teams? Because searching for an answer takes effort. Asking a colleague doesn't. With Document360 integrations for Slack and Microsoft Teams, teams can find and share knowledge right where conversations happen. #KnowledgeManagement #Document360

The October release brings more control, deeper AI insights, and smarter content management to Document360. Explore the latest updates in our release walkthrough. #Document360 #ProductUpdates #KnowledgeManagement

Your docs are part of the sales process. So why don't they get the credit? Prospects read your setup guides, review your API docs, and check your security pages before buying. Yet documentation's contribution often goes unmeasured. Start small: → Which docs does sales share with prospects? → Which pages do trial users visit before converting? → Which questions do your docs answer before sales gets involved? If your docs help move deals forward, their impact deserves to be recognised. #Documentation #B2BSaaS #KnowledgeManagement #Document360

Setting up SSO used to mean jumping between settings pages for SAML, OpenID Connect and JWT. Bring it all under one place. Document360’s Enterprise SSO brings every configuration together, with guided setup so your team can get it right the first time, plus more control over how users sign in to your knowledge base. Swipe through to see what’s changed → #Document360 #SSO #SAML #OpenID #ProductUpdates

From answering customer questions to spotting content gaps, drafting articles and keeping your documentation consistent. Meet Eddy AI, your AI-powered documentation assistant. ↓ #Document360 #AIDocumentation #KnowledgeManagement

The docs team of tomorrow won’t just document what shipped. They’ll shape what gets documented and how it stays accurate. Here’s what that shift could look like by 2027. #TechnicalWriting #AIDocumentation #Document360

Introducing the Document360 subreddit! A space for technical writers and documentation professionals to ask questions, share experiences, exchange ideas, and connect with others who understand their work. Let's build the community together. #Reddit #DocumentationCommunity #Document360

A feature gets renamed. Now you're updating the same content across 20 articles. It's repetitive, time-consuming, and frustrating. Document360's reusable snippets and variables help keep repeated content consistent. This ensures you spend less time making the same edits and more time improving your documentation. #ContentReuse #TechnicalWriting #Document360

Your Docs Are Becoming AI's Source Material Developers don't always look for answers in a browser. Sometimes, they take documentation straight into their AI assistant to understand an API, troubleshoot an issue, or build an integration. Making documentation easier to reuse in these workflows is part of a better developer experience. With Document360, readers can copy article content as Markdown or view it as plain text. Is your documentation ready for the way developers work today? #DeveloperExperience #AIDocumentation #Document360

The Reality of Being a Technical Writer Some weeks are quiet. Others bring 50 urgent technical writing tasks at once. In this clip, Suzanna Rubenstein shares an honest perspective on unpredictable workloads, curiosity, and burnout. Sometimes, it's not the work you lose interest in. It's the way you're expected to do it. #TechnicalWriting #Document360