Passionate about all things news, tech, innovation, travel, friends/family & connecting stories. Opinions are my own.
Austin, Texas
Joined February 2009
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Win tickets for Lukas Nelson - The American Romance Tour (Night Three) at Paramount and Stateside Theatres, September 30, 2025 with Do512 do512.com/r/xwxr13/events/16…
Big day - @SerenovaShine is now operating under the @Lifesize brand. This follows our previously announced merger & we look forward to serving our customers around the world under a united brand. bit.ly/3hMoHgH #contactcenter #CCTR #unifiedcommunications #video
Should be a great event tomorrow from @CallCenterICMI. Register below to join us!
Don't forget to register for tomorrow's virtual summit with @CallCenterICMI!
You'll connect with #contactcenter professionals to focus on transforming the agent experience and improving the customer experience.
Details and registration: bit.ly/3060hbh #CX #ICMIchat
Erin Hanley retweeted
#Workingfromhome can feel isolating.
By implementing an engagement solution like CxEngage, you can help agents connect with coworkers and reduce stress by recreating the human connection so many are craving.
Learn more: bit.ly/37xxkXu #CCaaS #KeepTheWorldWorking
Erin Hanley retweeted
.Serenova Announces Referral Partnership with Fuze to Deliver Unified Cloud Contact Center Solutions for Large Global Enterprises. Partnership of best-of-breed, #CCaaS and #UCaaS platforms optimizes operational efficiency. #ucoms #cctr ow.ly/xSNd50A1V12
Erin Hanley retweeted
.@SerenovaShine Announces Referral Partnership with @Fuze to Combine UCaaS and CCaaS for Large Global Enterprises; Serenova recently merged with video conferencing hardware and software vendor @Lifesize. #UCaaS #CCaaS #VCaaS telecomreseller.com/2020/06/…
Erin Hanley retweeted
Organizations that are positioned to thrive long-term have consistently prioritized 9 #contactcenter best practices that focus on lasting customer experiences.
Incorporate these best practices into your contact center for success post-COVID-19. bit.ly/2zGh1eI #CX
Got a lovely little gift today. Thank you @StephStMartin @ChloeRyan1 @TrishaMirel!! Excellent pivot to a virtual event. Well done!
Choosing a #CCaaS provider to help manage the effects of the pandemic? Ensure it has these four features. #ContactCenter #workfromhome
Erin Hanley retweeted
1. Start with the cloud
2. Support your #WFH agents
3. Pay attention to reporting
On @nojitter, our VP of Customer Success @jenertainment shares 3 steps #contactcenter leaders can take to maintain customer service levels amid COVID-19 chaos.
bit.ly/3cXwapO #CustServ
VP of Customer Success @jenertainment shares how @SerenovaShine helped a global food manufacturer scale an HR access line to support worldwide employees during #COVID-19. bit.ly/2YJU58v #ContactCenter #keepcontactcentersworking
Erin Hanley retweeted
"Happier agents will stay with a company longer, and one way to keep them happier is to offer flexibility in their work locations and schedules."
@RGareiss of @Nemertes shares the benefits of creating and supporting a remote #contactcenter: bit.ly/3bCFpvc @SearchCXM
Our own John Lynch, SVP at @SerenovaShine shares with @cloud_linx how we migrated a 1,000-seat healthcare #contactcenter to the cloud in just 48 hours to help during the onslaught of COVID-19. Watch here: bit.ly/3bz0gjb #KeepTheWorldWorking #CCaaS #Cloud
Erin Hanley retweeted
Switching to the cloud?
Learn how Serenova helped a global food manufacturer quickly create a customized Interactive Voice Response system to adapt and help handle the major influx of calls related to #COVID19.
bit.ly/2S0ZL9L
#keeptheworldworking #IVR
Your agents are working safely from home now. But how do you keep them productive? @serenovashine shares proven tips and techniques that work: bit.ly/2yxP8Ex #WFH #ContactCenter
Erin Hanley retweeted
Happy agents lead to happy customers.
Analyst @blairplez gives insight into how the right tools and information can empower #contactcenter agents, even while they're #workingfromhome, and help improve the overall customer experience.
bit.ly/2K9DeDg @nojitter #CX
Erin Hanley retweeted
When #WFH, #contactcenter supervisors can’t simply stop by an agent’s desk for quick feedback. CxEngage Scoreboard’s coaching features can help you overcome this challenge by prompting supervisors when an agent’s performance dips below set targets.
bit.ly/39MiR9G
Erin Hanley retweeted
Moving to #CCaaS can be a challenge, not to mention agents not technically savvy, weak home WiFi or need for special equipment. @SerenovaShine share their client's experience in getting up and running in 2-hrs. serenova.com/blog/how-we-hel…