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Update: We’ve been informed by NS, the Dutch railway infrastructure manager, that disruption may continue until 04 July 2026 inclusive. We’re currently reviewing what this means for our timetable on 03 and 04 July 2026. We’ll update you as soon as possible brnw.ch/21x3MVb
We expect our trains between London and Lille/Brussels/Rotterdam/Amsterdam to be subject to severe delays and cancellations on 07/07/2026 due to emergency services attending an incident near the tracks in Lille Europe.
More info and your options: brnw.ch/21x3Wuj
Please ensure you're contacting us for support via our official account @eurostar. Any other accounts are not operated by us. We don't operate via "form responsly", the only valid online form to contact us can be found on our website here:
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Due to fire damage to railway infrastructure near Rotterdam, direct trains between the UK and the Netherlands are cancelled until at least 3 July. If you're travelling on this route and affected, please postpone travel where possible. More info & options: brnw.ch/21x3JQz
We’re sorry that due to a power cut at Rotterdam Centraal, train services across the Netherlands are disrupted. This situation may continue into tomorrow 30/06. We recommend that you do not attempt to travel to or from the Netherlands. More info & options: brnw.ch/21x3JQz
Hello Ezequiel. The evacuation is taking longer than usual, as our teams initially attempted to restore the power supply. This type of evacuation requires a specific procedure and close coordination with all partners to ensure the safety of all passengers.
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Dual British citizens must have a valid British passport or certificate of entitlement when travelling to the UK.
UK passports can be renewed at GOV.UK
Sauf exemptions, à partir du 25 février 2026, vous ne pourrez plus vous rendre au Royaume-Uni sans une ETA ou un visa valide. Assurez-vous d’avoir tous les documents nécessaires pour votre voyage : brnw.ch/21x08z5
From 25 February 2026, you won’t be allowed to travel to the UK without a valid ETA or visa, unless exempt. Please make sure you have all the documents you need for your journey: brnw.ch/21x07C6
Ab dem 25. Februar 2026 dürfen Sie nicht mehr ohne gültige ETA oder ein gültiges Visum nach Großbritannien reisen, es sei denn, Sie sind davon freigestellt. Vergewissern Sie sich bitte, dass Sie alle Dokumente dabeihaben, die Sie für Ihre Reise benötigen: brnw.ch/21x07t3
Behalve als je vrijgesteld bent, kun je vanaf 25 februari 2026 niet meer naar het Verenigd Koninkrijk reizen zonder een geldige ETA of visum. Zorg ervoor dat je alle vereiste documenten voor je reis bij je hebt: brnw.ch/21x07sT
Hello Tom. These include screwdrivers, pliers, hammers, and hacksaws (only permitted if the blade is removed). Tools that are not sharp or do not pose a safety risk, such as spanners, are not explicitly mentioned as prohibited and should generally be allowed in hand luggage.
You are welcome to contact us directly and provide a photo of the item so that we can review your request and assist you more effectively.
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We’re working hard to resolve these issues as quickly as possible. Please send us a DM with your booking reference and we will look into this for you.
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Wir werden teilweise den Betrieb aufnehmen. Wir empfehlen allen unseren Fahrgästen dringend, ihre Reise zu verschieben. Bitte kommen Sie nicht zum Bahnhof, wenn Ihr Zug ausgefallen wurde. Die Züge können mit Verspätungen und Ausfällen zu rechnen haben: brnw.ch/21wYJ4q
We zullen de diensten gedeeltelijk hervatten. We raden al onze passagiers aan om hun reis uit te stellen. Kom alstublieft niet naar het station als uw trein geannuleerd is. De treinen kunnen ernstige vertragingen oplopen en mogelijk worden geannuleerd: brnw.ch/21wYJ4j
Le tunnel sous la Manche a partiellement rouvert. Nous recommandons vivement à nos passagers de reporter leur voyage. Ne vous rendez pas à la gare si votre train est annulé. Les trains qui peuvent circuler sont soumis aux importants retards et annulations: brnw.ch/21wYJ4i
As the Channel Tunnel has partially reopened we'll start to resume services. We strongly advise all passengers to postpone travel. Please don't come to the station if your train is cancelled. Running trains are subject to severe delays and cancellations: brnw.ch/21wYJ46