FACEIT Community Support

A quick reminder: to hear the enemy team during halftime voice chat, the following settings must be disabled (false or 0): cl_mute_all_but_friends_and_party 0 cl_mute_enemy_team 0

All matchmaking queues are now been re-opened, we continue to monitor the situation actively. Please reach out to support if your game was affected.

We are aware of issues with the platform affecting match services (including missing match rooms and matches getting stuck or crashing). We are investigating this now. Thank you for your patience. Follow live updates at: faceitstatus.com

All issues have been resolved and matchmaking queues have reopened. We’ll continue monitoring the situation.

We're aware of an ongoing issue affecting our matchmaking services and have temporarily closed the queues while our team works on a fix. Thank you for your patience and understanding. faceitstatus.com/

The routing issues have now ben resolved, and our team is continuing to monitor the situation. Thank you for your patience.

We’re aware of ongoing routing issues affecting players in Poland and Latvia connecting to our game servers in Germany. We’re working to resolve the issue. Thank you for your patience! Please follow live updates at: faceitstatus.com/

All queues are now reopened and all issues resolved.

We're aware of ongoing platform and anti-cheat issues. Queues have been temporarily closed while we work to resolve them. Thank you for your patience! Please follow live updates at: faceitstatus.com/incidents/0…

All queues are now reopened and all issues resolved.

Most issues have been resolved related to the recent ongoing platform and anti-cheat issues. We have reopened the queues for most regions, and look forward to reopening EU queues soon. Thank you for your patience! faceitstatus.com/incidents/0…

We’re aware of an issue causing some ongoing matches to get stuck and preventing the final result from being displayed. The team is investigating and working on a resolution. Please follow live updates at faceitstatus.com/

To temporarily disable all voice comms during halftime, you can bind P (or any other key) to toggle voice chat. bind p "toggle voice_modeenable true false" Press P to mute all comms during the break, then press it again when the pistol round begins to hear your teammates again.

Match stability has been restored across the platform, and this issue has been resolved. Thank you for your patience.

The majority of affected matches appear to be recovering now. Moscow servers were the most affected, and ongoing matches there may still experience instability. Our team is actively monitoring the issue. We appreciate your patience.

We are aware of an ongoing platform issue where matches may not be resulting properly, and we are working on this. You can review more information and stay updated here: faceitstatus.com/incidents/0…

This incident has been resolved. faceitstatus.com//incidents/…

We’ve rolled out a fix for the queueing issues and are closely monitoring the situation. Thank you for your patience.

We are aware of issues with the platform. faceitstatus.com//incidents/…

All issues have been resolved, and you can now go back to playing. Thank you for your patience.

We have rolled out a fix and are monitoring the situation. faceitstatus.com//incidents/…