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Franchise Business Review's annual franchisee satisfaction awards are the only franchise ratings based on actual franchisee feedback and performance.

Portsmouth, NH
Joined April 2009
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Dana DeVito went from working in IT to owning Jack in the Box restaurants, and he started with almost 100 employees from day one and no idea how to hire. In this episode of From A to Franchisee, Dana tells host Allison Dudas what those years cost him: franchisebusinessreview.com/…
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We are so excited to announce our Top Franchises for Veterans List 2026! Based on this data, these are the 50 brands that scored the highest with Veterans in 2026. View the whole list here: franchisebusinessreview.com/…
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More franchise candidates now start their search in a chatbot, and Google's AI Overviews are nudging even the skeptics along. Steve Buors of Reshift Media joined the FBR podcast to talk about what that means for franchisors. 🎧 Listen to the episode: franchisebusinessreview.com/…
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Is your franchise tech built in or bolted on? JoBen Barkey of KAIro Pro explains why growth shouldn't cost you the people you trust, and what legacy systems are quietly costing you. Read it here: tour.franchisebusinessreview…
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Franchisee satisfaction surveys are the first line item cut, even though happy franchisees drive growth and validate better with candidates. Here are 8 ways the ROI shows up, plus how to measure your own: tour.franchisebusinessreview…
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Everyone, say hello to Clint Smith, Founder & CEO of CareerPlug! 👋 Clint is speaking at the FBR Summit pre-conference session for HR & People Leaders. Join Clint, and other franchise leaders, at FBR Summit! Grab your pre-conference ticket here: checkout.eventcreate.com/fbr…
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On this week's episode of From A to Franchisee, Allison talks with Steve Buors of Reshift Media about how to use AI with your eyes open, what to ask a brand about its own AI plans, and when to step away from the chatbot and call a real franchisee. franchisebusinessreview.com/…
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Get to know the next person in our People of FBR Summit series, Samantha Slapnik, VP of Communications & Training at Liberty Tax! She's part of the "Stuck in Neutral: Coaching Strategies for Franchisees Who've Stopped Growing" session. Get tix: bit.ly/3VpfeEa
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Franchise employee satisfaction held steady at 82 this year, but five trends are shaping engagement heading into 2026, from compensation and staffing to the gap between managers and senior leaders. Read what the data shows and what to do about it: tour.franchisebusinessreview…
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This week on From A to Franchisee, we dig into the data behind owning an education franchise, drawing on a survey of 1,700 franchisees across 14 leading education brands to show where the industry really stands in 2026. Listen to the full episode here: franchisebusinessreview.com/…
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Say hello to Matt Ericksen, VP of Sales & Operations of Griswold Home Care! Matt will be at FBR Summit and part of the "Hard Conversations, Handled Well: A Guide to Franchisor/Franchisee Conflict Resolution" session. Catch this session at FBR Summit: checkout.eventcreate.com/fbr…
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Welcome to our newest series, The People of FBR Summit! These people are an integral part of BR Summit 2026 whether they're speaking, moderating, or connecting throughout the event. Meet Thomas Scott, and learn more aboutFBR Summit: tour.franchisebusinessreview…
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Next up in The People of FBR Summit series is Dave Hansen, CEO of ClientTether! Catch him at FBR Summit as part of Thursday's panel titled "What's Working Right Now: Supplier Partners Share Tools, Tech & Ideas From the Field"! Join us at FBR Summit: eventcreate.com/e/fbr-summit…
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Operators only. Fewer franchisees, more locations. A founder who stays close. @pinky907 shares how she's building the @SluttyVeganATL franchise system on From A to Franchisee. 🎧 Listen: franchisebusinessreview.com/… Thank you, Pinky, for joining us on the pod!
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69% of franchisors are confident franchisees stay on brand. 42% of those same franchisors say they catch off-brand content constantly. Still haven't read our Marketing Insights report with @marvia? This is your sign. Free download: fbrinfo.franchisebusinessrev…
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It's officially October, which means it is OFFICIALLY FBR Summit month! 🥳 FBR Summit takes place in Austin, TX later this month and it's the only event designed for franchise operations leaders and their teams. Grab your ticket here: bit.ly/4ir4FtK
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These are a few of our favorite things 🤭 🎶
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Registration for the 2027 Top Franchise Awards closes tomorrow, 9/30. It's free to enter, and a Top 200 ranking gives you proof from your own franchisees that your system is worth the investment. Register now: bit.ly/46TLr99
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Reminder: Today is the last day to book your room with our Summit Room Block Sale price. See you in Austin! 👋 Book here: bit.ly/4rfxvQ8
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Our reaction when we realize FBR Summit 2026 is just over a month away! 🤩 Full agenda live on our site. Real frameworks. Real peer problem-solving. Real prep for whatever your system throws at you next: tour.franchisebusinessreview…
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