Powering dealerships and OEMs with best-in-class mobile service solutions.
Apex, NC
Joined October 2013
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We’re excited to announce Spiffy’s strategic partnership with Blink AI Automotive to advance mobile service for automotive dealers.
This partnership integrates Blink AI Automotive’s intelligent customer engagement and scheduling capabilities with Spiffy’s proven mobile operating system to help dealers and OEMs more efficiently deploy and scale mobile programs.
Together, we’re helping dealers enable an end-to-end mobile service experience that is simple for customers to schedule and efficient for dealers to operate.
Read the full announcement: hubs.ly/Q041vv0Q0
#MobileService #AI #Partnership #Integration #FixedOps #Spiffy #BlinkAI
Mobile service has moved past the question of whether dealers should do it. The harder conversation is what it takes to run one well.
On November 11, Karl Murphy joins Ted Ings and David Spisak for a discussion on exactly that. Where the opportunity sits, what a program asks of a service drive, and where the ones that stall go wrong.
Online, 2:00pm Eastern. One hour. Registration is open.
When a mobile service program stalls, is the problem really profitability, or is it a lack of ownership?
An underutilized van doesn't always mean the demand isn't there. It could mean no one is responsible for consistently filling the schedule, coordinating operations, or tracking performance.
Here's a simple test: Who is responsible for tomorrow's appointments?
If there's no clear answer, there's likely an accountability gap.
A successful mobile service program needs more than a van and a technician. It needs dedicated ownership, the right technology, and a consistent process for turning service demand into completed ROs.
In our latest blog, we break down why mobile service programs stall and what dealerships can do to get them back on track.
Read more: hubs.ly/Q04Ct9t10
A successful mobile service program takes more than a van and customer demand.
It takes the right combination of technology, equipment, and operational support to keep technicians productive and customers coming back.
That's where Spiffy comes in.
Our Mobile 360™ software simplifies scheduling, routing, and service management, while Capture AI helps dealerships identify and convert service demand into booked appointments. Paired with custom Van Upfits built for efficiency in the field, these solutions work together to help dealerships build stronger mobile service operations.
Add purpose-built tools like Easy Tread™ for tire inspections and Easy Flow™ for fluid extraction, and technicians are equipped to perform more services efficiently at the customer's location.
Spiffy brings it all together in one comprehensive platform designed to help dealerships launch, manage, and scale mobile service.
Looking to launch mobile service quickly, without the investment required for a fully equipped service van?
Spiffy's Essential Upfit Package gives dealerships the tools they need to perform routine maintenance and light service from a sedan, SUV, or service van.
From recalls and software flashes to oil changes and tire rotations, the package includes essential equipment like Spiffy's Easy Flow™ and Easy Tread™ to help technicians bring dealership service directly to customers.
Whether you're just getting started or looking to expand your existing program, the Essential Upfit offers a simpler, low-cost way to build your mobile service capabilities.
Every open recall, overdue service, and lost customer represents an opportunity for growth. The key is having the right systems to turn those opportunities into completed appointments.
But capturing that demand is only part of the equation. Growing a successful mobile service operation also requires efficient scheduling, smart routing, and the right tools to keep technicians productive.
For Rick Hofer, Service Manager at Chalmers Ford, implementing Spiffy's Mobile 360™ helped streamline those logistics, allowing his team to spend less time coordinating appointments and more time growing the business.
In this clip from the Mobile Service Playbook, Rick shares how that shift helped accelerate their mobile service growth.
Full episode linked below!
Dealerships have spent decades finding ways to bring customers into their service departments. What if it's time to rethink that approach?
From comfortable waiting rooms to coffee shops and Wi-Fi, dealers have invested heavily in improving the in-store service experience. But the reality is, customers would rather not wait at all.
As David Spisak, automotive consultant, entrepreneur, and host of The David Spisak Show, points out, mobile service offers a different approach.
By bringing service directly to customers, dealerships can expand their reach, reclaim business lost to independent shops, and create new opportunities for growth without adding more service bays.
The dealers who win in the years ahead won't just measure capacity by square footage. They'll measure it by how many customers they can reach.
Watch David share his perspective on why mobile service is reshaping the future of fixed operations.
Gross profit per van tells you whether your program is profitable, but it doesn't always tell you what's driving those results or where there's room for improvement.
That's why tracking the right operational metrics each week is so important.
Here are four numbers every dealership should be watching:
1. Completed ROs by van per day: Measures productivity and helps identify opportunities to improve scheduling and job mix.
2. First visit completion rate: Shows how often work is completed without requiring a return trip, helping protect both efficiency and the customer experience.
3. Drive time per RO: Reveals how efficiently appointments are routed and how much of the technician's day is spent traveling versus servicing vehicles.
4. Deferred work capture rate: Tracks how effectively recommended services are converted into future appointments, creating additional revenue opportunities.
Together, these four metrics provide a clearer picture of what's happening within your mobile service operation and where adjustments can make the biggest impact.
Our latest blog breaks down each metric, what it tells you, and what to do when performance starts moving in the wrong direction.
Read the full blog: hubs.ly/Q04Bx0qX0
The service takes 30 minutes. So why should the customer have to set aside four hours?
That’s the downside of block scheduling. The actual service may be quick, but a broad arrival window can turn a short appointment into a much bigger commitment for the customer.
Real-time availability changes that equation.
When customers can choose an actual available time, they know when service will happen and how much of their day they need to set aside.
Same service. Same amount of work. A very different customer experience.
We break down block scheduling vs. real-time availability in our latest blog: getspiffy.com/blog/block-sch…
A mobile service van is more than a toolbox on wheels. It's a fully equipped service bay built to operate beyond the dealership.
But not all mobile service vans are built the same.
The right upfit determines what services technicians can complete, how efficiently they work, and how much revenue each van can generate.
With 12 years of operational experience and over 4 million mobile services completed, Spiffy has firsthand knowledge of what technicians need in the field. We've gone through 10+ iterations of our van designs, using real feedback from technicians and lessons learned in the field to improve how each van operates.
From integrated fluid systems and onboard power to tire service equipment, diagnostic tools, and organized storage, every component serves a purpose.
When technicians have the equipment organized and within reach, they spend less time searching for tools and more time completing repair orders.
The right van upfit does more than expand your service capabilities. It creates the foundation for a more productive and profitable mobile service operation.
Take a closer look at how Spiffy builds mobile service vans designed for the demands of daily service: getspiffy.com/mobile-vehicle…
What happens when service demand keeps rising, but your shop capacity can’t keep up?
For Cavender Grande Ford, the answer wasn’t adding more service bays. It was creating capacity outside the shop.
With three mobile service vans running on Spiffy Mobile 360™, the dealership scaled from 50 mobile ROs per month to 236 in just two months running on Spiffy Mobile 360™.
That’s 4.7x the mobile service volume with the same fleet and no new bays.
And the financial impact followed. Within two months, Cavender Grande Ford’s mobile service program was generating an annualized $509K in gross profit.
More capacity doesn’t always require more square footage. Sometimes, it comes from optimizing your existing operation.
Mobile service is supposed to give customers their time back.
So why are we still asking them to set aside multi-hour windows?
Block scheduling gives the operation flexibility. Real-time availability gives the customer certainty.
That distinction may seem small, but it changes the experience. Instead of waiting for service to happen sometime that morning, customers know when to expect you and can plan the rest of their day accordingly.
And when convenience is one of the biggest reasons customers choose mobile service in the first place, the way you schedule matters.
Our latest blog takes a closer look at block scheduling vs. real-time availability and what dealerships should consider when deciding which experience they want to deliver.
Read the full blog: hubs.ly/Q04zT8K00
Mobile service can create capacity beyond the service drive. But that’s only part of the value.
For some dealerships, it solves a capacity constraint. For Cavender Grande Ford, they see the bigger opportunity in retention and growth.
As Fixed Ops Director Grant Miles explains, the goal is to grow market share and expand the dealership’s customer base.
Mobile service gives Cavender another way to do that while also creating service capacity outside the shop.
More capacity for the dealership. More convenience for their customers. More opportunities to build the relationship.
That’s the value of building mobile service into the fixed ops department.
Hear more from Grant Miles on Cavender Grande Ford’s approach to mobile service: youtu.be/JEJ5eY6b2hI?si=m8yY…
Spiffy CEO Karl Murphy recently joined Ted Ings on the Fixed Ops Roundtable to discuss the growing opportunity in mobile service.
One of the biggest questions dealers have when getting started is whether the demand is there. But as Karl shares in this clip, dealers with established mobile programs are often finding the opposite. The demand is there. The challenge is building an operation that can keep up with it.
The full conversation covers what it takes to launch and grow a successful mobile service program, from increasing service capacity and driving demand to improving operational efficiency and customer retention.
Full segment below. It's worth the watch if mobile is anywhere in your 2027 plan.
Thanks to Ted and the Fixed Ops Roundtable team for having us!