Writer, editor, lifehacker and technologist. Living the digital dream in sunny FLA.
Central Florida
Joined January 2009
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Ever considered giving Linux a try? Well, thanks to Microsoft ending support to Windows 10, there should be plenty of unsupported PCs out there, and the KDE project makes a compelling case to switch. howtogeek.com/kde-welcomes-w… #Linux #Windows10 #OpenSource
With the sun setting on third-party cookies, the future of #personalizedmarketing hinges on mastering consent-based tactics and best practices.
Clear communication, incentivization strategies, and gamification are key to thriving in this new era of #consentbasedmarketing.
In this piece, @CMSWire Contributor @dustinengel provides 10 clear steps to navigate the transition toward consent-driven marketing.
Get the full story here: cmswire.com/digital-marketin…
Karna Crawford, Chief Marketing Officer at Marqeta, shares her philosophy on regaining humanity in the B2B customer experience with @CMSWire Senior Editor Michelle Hawley (@msophiahawley).
Regaining Humanity in B2B Marketing: A Conversation With Karna Crawford, CMO of Marqeta cmswire.com/digital-marketin…
#customercentric #B2B
New Episode Alert! Please join me, Rich Hein, on #BeyondTheCall as we explore the transformative shifts in #customerservice. Dive into our discussion with Sean Albertson (@Sean4ROCKS), founder of CX4ROCKS and former head of client experience at Charles Schwab.
Tune in to the full episode to discover why grasping these trends is essential. Stream it here: cmswire.com/contact-center/f…
#Leadership #CMSWireTV
Stay tuned for more episodes where we bring thought leaders like Sean to discuss the future of customer service and support on #BeyondtheCall. Follow me to join the conversation!
What’s your biggest challenge in adapting to digital-first customer service?
According to #OpenAI, more than 70 experts have rigorously tested #GPT4o to ensure it's equipped to handle the complexities of bias, fairness, and misinformation. #EthicalAI
GPT4o is now available in the OpenAI API for developers, and soon, a desktop app will bring these capabilities to even more users. Want all the details? Read the full story on @CMSWire. cmswire.com/digital-marketin…
In yesterday's episode of CMO Circle, CMSWire Senior Editor Michelle Hawley (@msophiahawley) sits down with @Marqeta CMO @KarnaCrawford as she shares her thoughts on regaining the humanity in the B2B customer experience.
Elon Musk has some bold plans for Grok and how X users get their news. @CMSWire's Alex @Kantrowitz shares Musk's vision on #Grok, as a real-time news synthesizer, blending news and social commentary.
There is no shortage of challenges here. Concerns loom large around proper citations, potential AI errors, and impacts on traditional publishers.
Want to know more? Get all the details on Musk’s vision and the potential shifts in the media landscape on @CMSWire .
cmswire.com/digital-experien…
