Joseph Cook

I always catch the 7am Banbury > London Marylebone and always just about get a seat. This morning because you have cancelled every other one, I have got the 7:38am, there is no more carriages than usual, and everyone is standing cramped into the doorways and around the toilets.

I was not able to board the service, due to it being so delayed and at such short notice, and because zero warning or updates attached ..

@nxcare Hi, am I able to request a refund for this trip? Even if I didn't get a fully flexible ticket? It's half an hour late, so far (hasn't even started it's journey) so I'm having to change plans and get the train instead

@grok @xai Hi, I have an open ticket with xAI Support about account access recovery and haven’t received a reply yet. It contains critical personal/work data. Could someone check the status? Thank you

@chilternrailway Why am I not getting any discount with Network Rail Card on any journeys London Marylebone > Banbury on your App/Web OR Trainline App/Web?

But none of them at any time in the evening apply any discount?

Have sent via DM, but see attached

@thetrainline Why is my NETWORK Railcard not applying on an 8pm train from London Marylebone > Banbury? Have tried App + Web

@Uber just got an email about your 50% off group bookings to Paris, Brussels or Lille.... but I don't see any discount coming off at checkout?

@LUFC When will the 25/26 kit be available for purchase?

@nxcare Just left 2 catch the 6:55am BAN > LDN. Luckily I checked the tracking in the App, as it's delayed nearly 3 hours?! I purchased my ticket in advance, but got no notification about the delay. No email, nothing 2 show in the Alets 4 the journey.

But there are never any updates to be seen? Nothing on the app when booking, was the same the other month when the coaches just stopped for a few weeks because of road closures, there's no information when trying to book?

@nxcare Hi, I get the BANBURY > LDN VICTORIA every week, 6:30am. It appears that the time has changed to 6:55am? Is this a perm change? I can't find any information about it. Surely 9:30am INTO London (it's always late) is terrible planning for commuter's?

@nxcare Hi, I'm attempting to book a coach from Banbury to London Victoria on Thursday 24th, but it's showing me on App + Web that the next coach isn't until 1st of May? Surely not every single coach, twice daily, BAN > LDN is booked for the next 8 days?

I can do the Return without accessing i think? I don't need to register my Return within My Account do I? It's more just that it's not possible to review my past purchases.

@arketofficial Trying to schedule a Return in my Account but every time I click on Order Summary on one of my orders I get the error message: ⛔ Something Went Wrong.... Been like this for weeks now..

I cannot, I log in and then I get this pop up, and then it just takes me back to the log in screen.

@chilternrailway I have received an email asking me to provide more info on my Delay Repay claim. However when I follow the link, add in my ref and email address, nothing happens... It doesn't log me in. Just reloads to same page. HELP

Have searched on both App, Mobile and Desktop devices. There are zero discounted peak journeys from Banbury to London Marylebone from now till end of March.

Go to London Marylebone every week on Chiltern Railways, have checked every day from now to March and there are no discounts on peak journeys.