Hi @AirbnbHelp your agent “Joshua” is denying a loss of booking income claim because he says the cap is $400 dollars. This is untrue and a breach of contract. Before I start arbitration, would someone like to take a look at this?
Hi @Airbnb @AirbnbHelp
80 person teen party at my house. Resolution team has stopped replying to me. Before that they kept sending same boiler plate message. I’ve complied in every possible way
I’ve sent over 200 messages and have received no reply. What does it take?
Hey @AirbnbHelp I just broke up a 70 person underage party in my house. Guest covered my camera, charged a cover, chained doors closed, who is going to pay for this?
This could have ended really bad
Example of why @Airbnb is failing.
Guest tries to extort me with false video of roaches, I have to disprove. Guest write bad review, my removal request is denied twice. I send them a certified letter, they FINALLY relent but offer no compensation. They TRULY don’t care
Hi @Airbnb this guest fabricated evidence to try to get a refund case number A87055636 they just left a retaliatory review, your dog shit AI denied. Please do your fucking job. Superhost 10 years 2200 reservations in 2025
Hi @AirbnbHelp a guest is using fake footage to try to extort money from us. They are claiming we have a roach infestation, they then shared a video that is clearly not from our house. We discovered it’s from a tik tok account.
This is fraud
Please ban them from your platform
Hi @Airbnb and @AirbnbHelp and @bchesky guest throws a 62 person party at my house. This involves underage children and illegal drugs. Your support did everything it could to avoid accountability, then offered me $200. Can someone investigate this please?
Hi @AirbnbHelp a guest found a dead infaredmotion sensor (NOT a camera NOT a recording device) in our house.
We explained what it was. They seemed pleased. Airbnb reached out, told us to report it, we asked how. Now our account is suspended. I’m a superhost with 2600+ reviews.
Hi @AirbnbHelp we just got a 3 star because previous guests claimed our house was a certain distance (not us).
Guest also complained about noise (which we clearly disclosed). We did 2k stays last year with average 4.93 score.
Your review dispute process is heavily biased. Help
I am a pro host with 26 listings trying to use @agoda
1. Uploaded my places easily
2. Went to verify my cell, error
3. It won’t let me use a US country code
4. Email support
5. Support says to read blogs and they won’t be replying
6. Read blogs, no help
7. Contact @agoda support on X
8. Agoda says reply to emails
9. I explain to Agoda that the emails are sent from a no reply email
10. They say dm them, I try but encounter an error
11. Try calling today, escape in accounting, can’t transfer my call
12. I call back, trying to speak to someone in YCS which is apparently their extranet, somehow end up in their guest portal
13. Call back a third time, still no luck
14. Send two more emails, no luck
15. Dm on x, no reply
@agoda yall are fucking amateurs
What if told you, that despite them closing my ticket, they did not in fact forward my case to anyone lol. This is what @Airbnb @AirbnbHelp looks like for #superhosts looks like how will they treat you?
Hi @vrbo guest booked agreeing to my cancellation policy. Wanted to cancel and get a full refund last minute, we refused, they verbally berated us, filed a chargeback. Clearly abusing the chargeback system. Can you help? We even offered them a rebook refund. Wasn’t enough 4 them
Btw @AirbnbHelp that’s how long I was on hold with trust and safety and never got an answer even after saying it was an emergency. I have still not been contacted by the correct department, and due to this guest’s fragile health this is literally a life and death situation
Hi @AirbnbHelp
Opened a support ticket because a previous ticket was not addressed. Ticket was escalated, then closed with no contact. Can you help?
Hi @AirbnbHelp we’ve waited on resolution process for almost 1 month. They take many days to reply, ask us for information we’ve already provided, claim we haven’t done tasks we have, and just operate in bad faith. Worse, they keep misspelling my name. Look at this crap.
Hi @AirbnbHelp still waiting for any meaningful support on case CLSF-03729226. We were robbed, guest stayed 26 hours late, we had to cancel on an incoming guest. So far we have received nothing. Here is a portion of the sent messages I have on this case
Hi @AirbnbHelp a guest robbed our house, stayed 30 hours past check out. We couldn’t host the incoming guest. Not only have we received 0 money for this the canceled on guest has not been credited either. This is clearly covered in the TOS
Went to 2 separate @BestBuy s in nyc to buy a laptop. In both stores, there is a piercing censor alarm going off that can be heard from everywhere. The (very nice) clerk explained they don’t have the ability to turn it off. @BestBuySupport don’t your employees deserve better?