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Please note that this account is not actively monitored, and that we are unable to provide customer support through this platform.
Please email any customer queries to: [email protected]
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Service update:
We are currently experiencing service
disruption due to intermittent internet
access. This means customers may
experience the following problems:
1. Making payments
2. Submitting packets online
3. Registrations
4. Contacting the Assay Office teams
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Service update: Due to an issue with our internet provider, the counter at Greville St is currently closed. We are able to accept packets for laser marking from Greville St customers at Goldsmiths’ Hall. We are working hard to resolve the issue and apologise for any inconvenience
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The King’s Remembrancer, Senior Master Cook of the Kings’ Bench Division of the High Court, has today pronounced a positive verdict on the 7,960 coins submitted by @RoyalMintUK at the Trial of the Pyx – the United Kingdom’s oldest judicial process.
thegoldsmiths.co.uk/company-…
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Learn how the Goldsmiths’ Hallmark Authentication Committee and the London Assay Office help to protect consumers and the trade from fakes and forgeries of Antique British Silver, at our Fakes & Forgeries seminar on Friday 12 April 2024.
thegoldsmiths.co.uk/company-…
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Service update - Tuesday 27 February 2024 - 17:00
Tomorrow (Wednesday 28 February) we will begin posting out completed packets, and will be open to accept new packets at the Greville Street and Goldsmiths' Hall counters for next day and standard hall services. 1/7
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Service update: Monday 26 February - 13:00
We are experiencing a technical issue with one of our IT systems, which has impacted our ability to accept packets and to dispatch packets by post, and access to our website and to our emails. 1/5
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453
Today we have experienced a technical issue with one of our IT systems, which led to the temporary closure of our counters and our online account system.
We are currently working to resolve this issue, and plan to fully re-open tomorrow afternoon. 1/3
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Due to a technical issue the counters at Goldsmiths’ Hall and Greville Street will be closed until further notice.
We are working hard to resolve the issue, and apologise for any inconvenience caused.
Thank you for your understanding.
The London Assay office Team
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Service Update: Unfortunately we are currently unable to take card payments at the Greville Street counter. We are working hard to resolve the issue, and apologise for any inconvenience caused. Please make payment online before collecting your packets. Thank you.
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The Greville Street office closed this morning due to an IT fault - it is now fixed and operational.
Apologies for the inconvenience.
#hattongarden #assayoffice – at Poplar, London
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250
The Greville Street office needs to close due to an IT fault - we are working on getting this fixed as soon as possible and will update here.
Goldsmiths’ Hall remains operational.
Apologies for the inconvenience.
#hattongarden #assayoffice – at Poplar, London
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The Greville Street office is unable to process One Hour packets due to a power outage - we are working on getting this fixed as soon as possible and will update here.
Goldsmiths’ Hall remains operational.
#hattongarden #assayoffice
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Our website will be down for essential maintenance work between 17.30 and 20.00, Wednesday 10 Jan 2024.
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Less than 2 weeks to enter! Read our #cityspirit brief here craftanddesigncouncil.org.uk… – at Hitchin, England
Happy New Year!
The date letter for 2024 is a lower case z.
A non-compulsory mark, the date letter changes annually on 1 January. The font, case & shield shape all change so each can only indicate one specific year.
The offices reopen at 9am. #GoldsmithsHall #GrevilleStreet – at Bedford, England
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A reminder that both counters at Goldsmiths’ Hall and our Greville Street office will close at 1pm today, Friday 22 December 2023, and reopen at 9am on Tuesday 2 January 2024.
We wish you all a happy holiday season and a wonderful New Year! – at City of London, London
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Congratulations to James Cargill, Deputy Production Manager of our Heathrow sub-office, who, earlier this month, was made a Freeman of the Goldsmiths’ Company by Special Grant in celebration of 10 years service.
Read more about Company membership here thegoldsmiths.co.uk/membersh… – at Hitchin, England
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Due to high volumes the 1 hour service is suspended today 14.12.23 at Greville St.
Please note:
• Only the next day service is available at Greville St.
• The 1 hour service remains available at the Hall.
We monitor volumes closely and will update tomorrow.
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