MetaMask Support

We are continuing to receive reports of email phishing campaigns asking users to "verify" their wallet to comply with KYC regulations, along with other types of "verification mandates". These emails are SCAMS! MetaMask wallets are NOT ASSOCIATED with user email addresses!

For MetaMask Card help, please use Contact Support on your Card homepage within MetaMask. Card Support will never DM you first or ask for your Secret Recovery Phrase. 🔒

A few extra seconds before you sign can protect years of work, and scam tactics keep evolving. Not sure what you’ve already approved? Here’s how to review and revoke: support.metamask.io/more-web…

Markets move fast, and scammers move with them. Review this MetaMask security checklist 🦊 - Read before you sign. Never rush to sign a transaction. - Revoke approvals you no longer use. - Never share your Secret Recovery Phrase. - Only use and bookmark official links.

Hey there! We officially moved to metamask.com and community.metamask.com on October 27th. docs.metamask.io and support.metamask.io remain unchanged for now.

What version of the app are you on? Go to menu -> About MetaMask

Thank you for flagging and contacting our Support Team about this issue. We have raised it to the engineers who are working to resolve it.

Make sure you turn on enhanced token detection and the token should appear. You can find steps to do so here: support.metamask.io/manage-c…

Is your tx showing as pending? It may be that the gas is too low. Try increasing your gas fee. If the tx still will not confirm, reach out to our support team for assistance. Go to support.metamask.io, scroll down to "Contact Support," connect your wallet, and you will receive assistance.

Please reach out to our Support Team so we can assist you. Go to support.metasmask.io, scroll down to "Contact Support," connect your wallet, and you will receive support.

Hi! Could you share your MetaMask version (Settings > About)? Please also make sure you’re on the latest version - thanks! support.metamask.io/configur…

Raising this internally, thanks for the flag.

Would you please make sure you're on the most current version of the app? Let us know if you're still having issues. support.metamask.io/configur…

when you said "ai metamask intern", I felt that.

Hey Josh! Which bugs are you experiencing with MetaMask? Shoot us a DM & we'd be happy to take a look!

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If you believe your token was wrongly flagged, report it as a false positive in MetaMask 'See Details' > 'Report an issue' or submit a removal request to our security partner Blockaid at report.blockaid.io. For anything else, reach us at support.metamask.io. Please include the token name and symbol, contract address, network, official website, a screenshot of the warning, and any links that would further verify the token.

Winners who open the Money Sweepstakes tab will see a 'You won' displayed. Week 1 shows 'Winners drawn' -- we're currently waiting on response from other weeks' winners.

If you imported your wallet into Rabby, you may be able to export your private key or seed phrase directly via Wallets > Backup & re-import it to MetaMask. If you're still having trouble, reach us at support.metamask.io. As always, avoid DMs from anybody offering support!

Hey there, draws have began rolling out. Winners who open the 'Money Sweepstakes' section under 'Rewards' in-app will see a 'You won' on that Week and can tap it to get their verification code alongside further instructions to claim their prize.