We're carrying out some planned maintenance on Sunday 13 September from 12am to 6am, to keep our systems running smoothly for you. During this time, our Online Banking, App, and online account opening may be unavailable. You'll still be able to use your Metro Bank cards and Metro Bank cash machines as normal. We're sorry for any inconvenience this may cause. If you're facing an emergency such as fraud or a scam, or you need to report a lost or stolen card, please call us anytime on 0345 0808 500. We won't charge you for your call, but you may be charged by your service provider.

You can get support through the Metro Bank App. Use Live Chat for help with account queries, card and PIN management, balance enquiries, payment queries and digital troubleshooting. We’re here for longer too: Monday to Friday from 7am to 8pm, plus weekends and bank holidays from 9am to 5pm. Open the App and tap ‘Chat to us’ in the bottom right-hand corner.

We’ll be carrying out planned maintenance on Monday 13 July between 9:20pm and 9:45pm to help keep our systems up to date. During this time, our App, Commercial Online Banking, Business Online Plus, and Online Account Opening services will be unavailable. You can still use your Metro Bank card as normal. We’re sorry for any inconvenience this may cause. If you’re facing an emergency, such as fraud or a scam, or you need to report a lost or stolen card, please call us on 0345 0808 500. We won't charge you for your call, but you may be charged by your service provider.

We’ll be carrying out planned maintenance Wednesday 8th 21.30 – 21:50 to help keep our systems up to date. During this time, our App, Commercial Online Banking, Business Online Plus, and Online Account Opening services will be unavailable. You can still use your Metro Bank card as normal. We’re sorry for any inconvenience this may cause. If you’re facing an emergency, such as fraud or a scam, or you need to report a lost or stolen card, you can call us any time on 0345 0808 500. We won’t charge you for your call, but you may be charged by your service provider. ^JD

We’ll be carrying out planned maintenance from 11:00pm to 11:20pm today, Saturday 4 July 2026 to help keep our systems up to date. During this time, our App, Commercial Online Banking, Business Online Plus, and Online Account Opening services will be unavailable. You can still use your Metro Bank card as normal. We’re sorry for any inconvenience this may cause. If you’re facing an emergency, such as fraud or a scam, or you need to report a lost or stolen card, you can call us any time on 0345 0808 500. We won’t charge you for your call, but you may be charged by your service provider. ^YN

If you’re planning to visit a store over the May Bank Holidays, please note we’re closed on both Mondays. View our full opening hours on our website: metrobankonline.co.uk/store-…

Great news 🎉 We’ve introduced more options when starting your business banking journey with us. If you’d like to speak with our team, you can now book a time that works for you on our website: mwelcome.metrobankonline.co.…

Hop in store before Easter 🐣

We believe banking should be personal, accessible, and supportive. That’s why we’ve created an online form where you can tell us what works for you. Our new e-form puts you directly in touch with our dedicated support team to ensure you get the help you need in just a few steps. Tell us about your extra support needs on our website: apply.metrobankonline.co.uk/…

Thank you for your continued support throughout 2025. We're wishing you and your families a happy festive season🎄

There’s still time for you to enter for the chance to win exclusive signed England Cricket merchandise from your favourite players🏏 To enter, you must: ​ ✅ be aged over 18 ✅ Iive in the UK​ ✅ have an up-to-date email address.​ Enter by 14 December on our website: metrobankonline.co.uk/about-… Good luck! T&Cs apply.

If you’re heading to one of our stores this festive season, make sure to check out our latest store opening hours ❄️ Please check our website to find out which stores are open on Saturdays: metrobankonline.co.uk/store-…

If you love England Cricket, here’s your chance to score big 🙌

Like England Cricket? You’ll love our competition – we’re giving you the chance to win exclusive signed England Cricket merchandise 🏏 Enter on our website: metrobankonline.co.uk/about-… Good luck! T&Cs apply.

We can’t wait to open a brand-new store in Gateshead on 5 December 🎉 ​ Come and meet the team, connect over a free coffee, grab a dipping donut on us, and enjoy a goody bag with some merchandise!​ 📍 Unit 19 Team Valley Retail Park, Gateshead​​ #ThisIsRelationshipBanking #MetroBankGateshead

Fantastic start 🙌

We’re excited to be bringing Relationship Banking to Salford on 20 November 2025 🎉 #MetroBank #Salford #ThisIsRelationshipBanking

Get support when you need it with our App: ✅ Request a new card ✅ Delete standing orders and cancel direct debits ✅ Make international payments ✅ View your 12-digit customer number ✅ Change your email and home address ✅ Set up spending alerts. And so much more - if you’d prefer to talk to someone, you can call us on: 📞 Personal banking: 0345 0808 500 📞 Business banking: 0345 0808 508

Let’s go England 👏

However you like to connect – we’re ready. Call us on: 📞 Personal banking: 0345 0808 500 📞 Business banking: 0345 0808 508 #ThisIsRelationshipBanking