Monster High

Sorry for the confusion. With further research with the Mattel Creations Team, the original and the re-release does not come with a certificate.

Yes, the re-release should include the certificate.

Please contact our Consumer Services team directly at 1-800-858-0102 (or 201-443-1091 for those located outside of North America). They’re available Monday through Friday 9a.m. – 6p.m. ET. You can also email here: spklr.io/6013BMomc

Our Consumer Services team would be happy to help: spklr.io/6011BJfPc

Please reach out to our Global Support team for help here spklr.io/6011B1mSl.

Our support team would be happy to look into this for you. All of their contact information can be found here: spklr.io/6012hN2w

Please contact our Customer Service team for help. You can reach out via this link: spklr.io/6014CGZI

Favor contactar Servicios al Consumidor Global aquí: 👉 spklr.io/60117J4L

For the best assistance now, please contact Mattel Creations Support team. They can be reached by phone at 1-800-858-0102 (or 201-443-1091 for those located outside of North America). They’re available Monday through Friday 9a.m. – 6p.m. Eastern Time.

Please contact our Customer Service team for help. You can reach out via this link: spklr.io/60172x5f Just use the drop down to locate your local team’s info.

Hey Andy! We can understand your frustration. You may contact our Consumer Services team by phone at 1-800-524-8697. They're available Monday - Friday, between 9am-6pm EST. Or you can contact us here: spklr.io/60172lHF

Today at 9AM PT, there will be an Amazon launch. Check back at the link below for availability. spklr.io/6017F2Xh

We're so sorry to hear that! Please contact our Customer Service team for help. You can reach out via this link: spklr.io/6015FxYS Just use the drop down to locate your local team’s info.

For the best assistance now, please contact Mattel Creations Support team. They can be reached by phone at 1-800-858-0102 (or 201-443-1091 for those located outside of North America). They’re available Monday through Friday 9a.m. – 6p.m. Eastern Time.

Please try again. You may need to try a different browser.

Sorry to hear this! For assistance, please contact our Consumer Services team here: spklr.io/6013IEcf

For any quality issues, please contact our Consumer Services team here: spklr.io/6010xQqK

For the best assistance now, please contact Mattel Creations Support team. They can be reached by phone at 1-800-858-0102 (or 201-443-1091 for those located outside of North America). They’re available Monday through Friday 9a.m. – 6p.m. Eastern Time.

We recommend contacting local retailers so they can check their inventory for you.