Tweet us for info + support! We’re online: Mon-Fri | 9am-5pm Rather talk? Give us a call at 604 642 6688
Vancouver
Joined April 2009
- Tweets7.6K
- Following755
- Followers3.5K
- Likes319
RESOLVED: Please be advised the issue was resolved at 9:30am and all services should be up and running. If you are still experiencing issues please power cycle your router or contact support at 604-642-6688 for further assistance. We apologize for the inconvenience ^JC
UPDATE: Both the Novus and third party technician are onsite now troubleshooting the situation. We will provide an update as soon as possible. We appreciate your patience and understanding. ^JC
To our customers in the Joyce area: following last night maintenance there have been difficulties with third party equipment. A third party technician has been dispatched. We are monitoring the situation closely. We apologize for the inconvenience. ^JC
To our Joyce-Collingwood customers; due to a planned BC Hydro outage in your area, some of our customers may experience service interruptions. We apologize for the inconvenience. ^JC
UPDATE: The issue has been identified, and mitigation measures have been implemented. Services are recovering, and we will continue to closely monitor the network to ensure stability. Thank you for your patience and understanding. ^JC
The 2026 @VancouverSunRun might be over, but we’re not over it 🫶
🏃♀️💫 Thank you to the amazing runners and the even louder cheer squad—you made this one for the books!
#sunrun #thefeelgoodnetwork
Did you know Novus has the fastest internet in Metro Vancouver?
According to Ookla Speedtest®, Novus delivers the fastest speeds in the region. And that’s on top of being top-rated and most reliable!
So what does that actually mean? Your streams start instantly. Your downloads finish faster. Your video calls stay crystal clear.
It’s speed that keeps up with everything you do.
#thefeelgoodnetwork
🚨 BIG NEWS, Metro Vancouver! 🚨
We’re leveling up with our first-ever online Esports tournament in collaboration with @galintgaming — The Novus Cup! 🏆🎮
📅 Feb 18–21
🎮 Games: League of Legends, Valorant, TFT, 2XKO
💰 $5,000 prize pool
🎟️ Free to enter | Open to all Metro Vancouver residents
📝 Registration is OPEN NOW! start.gg/novuscup
Think you’ve got what it takes to dominate? 🔥 Tag your squad and secure your spot! 🕹️
#NovusCup ##Thefeelgoodnetwork
🎉 Congrats to our first 3 winners of our annual 12 Days of Giving: Christina, Tammy, & An!
There’s still time to win lots of prizes like FREE Internet, $100 GCs & Canucks tickets 💙
Rules & entry form here 👉 novusnow.ca/newsletter/dec-2…
#Thefeelgoodnetwork
From fresh summer vibes to friendly faces 🌞🍓, we loved connecting with our communities at farmer's markets all summer long! From sharing local goodies to chatting about what makes Novus The feel good network, we’re so grateful to everyone who stopped by. 💛✨
#thefeelgoodnetwork
Thank you for your patience. Our admins believe they have identified the issue and we are hopeful service has been restored. Please power cycle your router by disconnecting it from power for 10-15 seconds and plug it back in. Please be advised we are continuing to monitor the situation and will provide another update soon ^JC
Thank you for your patience. Our administrators believe the situation has been resolved. You may need to power cycle your router by disconnecting it from power for 10-15 seconds and plugging it back in. We apologize for the inconvenience and will be conducting a full investigation into what happened and perform preventative measures ^JC
Service Interruption: Please be advised that we are experiencing a service interruption in some of our buildings. We are currently working to restore service as soon as possible. We apologize for the disruption to your service and appreciate your understanding. ^JK
Today, our Super Novus team joined forces in the City of Vancouver's Adopt-A-Block program, cleaning up litter around Olympic Village. We're proud to give back to our community and help keep our neighborhood beautiful! 💚 #Thefeelgoodnetwork
🚴♂️ Come cheer on the Novus biking team at the Tour de Concord, Vancouver's Bike Race & Festival, on Sunday, July 7th! 🎉 Register now and get ready for a whole day of fun with free family activities, bike tune-ups, and a chance to win over $5,000 in prizes. 🎁
Click here to register:
tourdeconcord.com
☀️⚡Still buzzing from the weekend - what a blast we had at the 2024 Vancouver Sun Run! Big shout-out to everyone who laced up and conquered those kilometers! 🏃🏃♀️💨
A special thanks to the organizers at the @VancouverSunRun and all of the runners!
