Independent Government approved Alternative Dispute Resolution (ADR). Set up by the Office of Fair Trading in 1992. For Rail Ombudsman see @RailOmbudsman.
United Kingdom
Joined January 2012
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๐ ๐ฆ๐๐ฃ๐จ๐ซ ๐ฌ๐ญ๐๐ฉ ๐๐จ๐ซ๐ฐ๐๐ซ๐ ๐๐จ๐ซ ๐๐จ๐ง๐ฌ๐ฎ๐ฆ๐๐ซ ๐ฉ๐ซ๐จ๐ญ๐๐๐ญ๐ข๐จ๐ง ๐ข๐ง ๐ญ๐ก๐ ๐ก๐จ๐ฆ๐ ๐ข๐ฆ๐ฉ๐ซ๐จ๐ฏ๐๐ฆ๐๐ง๐ญ ๐ฌ๐๐๐ญ๐จ๐ซ.
This #BetterTransportWeek, we're proud to support a rail sector that puts passengers at its heart. Through independent dispute resolution, @therailombudsman helps passengers and rail service providers find fair outcomes when things don't go to plan.
#BetterTransportWeek
We are proud that our commitment to the 4 Day Week Foundation continues to be recognised. Fewer hours, greater trust and a genuine focus on wellbeing is not a compromise on performance.
#4DayWeek #FourDayWeek #GoldStandard #32Hours #SundayTimesBestPlacesToWork #WorkLifeBalance
The Ombuds Group retweeted
๐ข Summer Workshop Spotlight
Exploring how members are using AI & technology to increase effectiveness.
#OAConference2026 #RisingToTheChallenge #Ombudsman
๐ The Ombuds Group has been named one of The Sunday Times Best Places to Work 2026 for the second consecutive year.
The recognition reflects our continued commitment to employee wellbeing, flexible working and creating a people-first culture where colleagues can thrive.
Great to welcome Louise Baxter MBE and Adam Carter from @ConsumerFriend0 to our Stevenage HQ this week for cyber security training.
Their engaging session helped colleagues sharpen cyber awareness and strengthen everyday digital security habits.
#CyberSecurity #Training
This weekend is #WorldConsumerRightsDay ๐
Consumer protection isnโt just about safe products - itโs about safe processes when things go wrong. Access to fair, independent dispute resolution is a consumer right.
disputeresolutionombudsman.oโฆ
#ConsumerRights #ADR #AccessToJustice
Many Happy January Returns ๐
Clear information and fair processes help maintain confidence and trust across retail. A timely and valuable read ๐
lnkd.in/dyjZcfQs
#ConsumerRights #Retail #CustomerConfidence #DisputeResolution #FHIO
๐ Festive wishes from everyone at The Ombuds Group
Weโll be closed from 25 Dec, returning 5 Jan.
You can still raise disputes online during this time, and theyโll be reviewed when weโre back.
Best wishes for the New Year โจ
#FestiveSeason #NewYear #Ombudsman
Christmas delivery is make-or-break.
Set clear cut-offs, meet legal deadlines, manage couriers tightly, and communicate early to avoid complaints.
Full guidance:
lnkd.in/eAwF8YUY
#Retail #Ecommerce #Logistics #CustomerExperience #ConsumerLaw
๐ Ordering for the festive season?
Delivery dates count - and your rights do too.
We break down what to expect & what to do if your delivery doesnโt arrive in time.
Read more ๐ lnkd.in/eS_UXf7p
#ConsumerRights #Retail #ADR #ChristmasDeliveries
Black Friday is coming - and itโs not just about great deals. ๐
The new DMCC Act 2024 brings tougher rules on pricing, reviews and transparency.
๐
lnkd.in/eyKqytSc
#RetailCompliance #BlackFriday #ConsumerProtection #Ecommerce #RetailTraining #OmbudsGroup
๐ย Itโs #PurpleTuesday, and weโre proud to be part of it, not just today, but every day.
Learn more atย purpletuesday.co
#PurpleTuesday #Accessibility #Inclusion #DisputeResolution #TheOmbudsGroup #DiversityAndInclusion
ALT Image with thumbs up for Purple Tuesday
The Ombuds Group retweeted
The Ombuds Group named one of the Sunday Times' Best Places to Work ift.tt/7rAndqb
Today, on #WorldOmbudsDay2025, weโre thrilled to share that The Ombuds Group has been named one ofย The UKโs Best Places to Work in 2025ย by The Sunday Times.
๐ lnkd.in/e8zWun5P
#BestPlacesToWork #WorkplaceCulture
The Ombuds Group retweeted
ONE WEEK TODAY: Free, expert webinar in partnership with @OmbudsmanTweets on Navigating the Digital Markets, Competition & Consumers Act 2024.
๐ฉ NBF members and Retail Champions who are part of the enhanced benefits package can sign up by emailing [email protected]
Weโre delighted to be featured in the September issue of Furniture News Magazineย (p.92) with an article onย Expert Witnessesย and their role in resolving furniture disputes.
Furniture News: lnkd.in/eCpdUa-m
#Furniture #DisputeResolution #ExpertWitness
The Ombuds Group has acquired The Removals Industry Ombudsman Scheme (RIOS) following the retirement of the schemeโs long-standing leadership team.
Read more here: lnkd.in/ejvTy2NT
#TheOmbudsGroup #RIOS #RemovalsIndustry
Train to be a Consumer Vulnerability Champion!
@ConsumerFriend0 , part of The Ombuds Group, invites you to join the Consumer Friend Academy.
๐ consumerfriend.org.uk
#ConsumerVulnerability #InclusiveService #UKTraining #CustomerExperience #PlainEnglish #Housing #Finance
We offer training courses designed to support providers of goods and services to raise standards across customer service provisions.
๐ Learn more or book your place here: lnkd.in/dUDT8nvc
#Training #CustomerService #ConsumerLaw #BritishFurnitureAssociation
