Promoting fairness in public services. (BF) = Barbara Finlay, Acting Ombudsman (CB) = Carl Bouchard, French Language Services Commissioner. FR: @Ont_OmbudsmanFR
Ontario, Canada
Joined February 2009
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Today, Acting Ombudsman Barbara Finlay released our 2025-2026 Annual Report, reflecting record and near-record complaints, including in areas focused on the rights of vulnerable children, people with disabilities, inmates and Ontarians seeking services in French.
ALT Covers of Ombudsman Ontario's 2025-2026 Annual Report in both English and French.
October newsletter: Calling for improvements in French services at ServiceOntario, we’re hiring for multiple roles, and more: ow.ly/h5SN5102tqy
For more than 50 years, we've helped Ontarians navigate concerns about provincial government and public services, promoting fairness and respect for rights. As we mark our 51st anniversary, learn about our history and how we help improve public services: youtu.be/n8al1mX1NfY
Acting Ombudsman Barbara Finlay co-presented a session yesterday on systemic investigations at the Essentials for Ombuds course, a five-day intensive training collaboration between the Forum of Canadian Ombudsman and Osgoode Professional Development.
A strong and supportive community helps vulnerable children, youth and families address challenges before they become crises. As part of that community, Ombudsman Ontario is #HereToHelp on this Dress Purple Day and beyond. Learn more: ow.ly/uv7z50ZV3hY
ALT Purple silhouettes of people with chat bubbles with various punctuation marks. Text on image: Dress Purple Day.
We’re attending the Indigenous Services Canada Ontario Joint Gathering in Mississauga. We’re grateful for the opportunity to continue building meaningful relationships with Indigenous communities and leaders. Learn more: ombudsman.on.ca/en/help/indi…
Congratulations to Ontario's newly elected and returning municipal council members. We look forward to continuing our work with municipalities to promote fairness in local government.
Learn more about our work with municipalities or download our resources for municipal councils, including guides and tip cards: ombudsman.on.ca/en/info-publ…
#OnPoli
At the @MonAssemblee annual conference, Acting Ombudsman Barbara Finlay and French Language Services Commissioner Carl Bouchard spoke about protecting linguistic rights and supporting Francophones across Ontario.
ALT Acting Ombudsman Barbara Finlay speaks at a podium at the AFO Conference while French Language Services Commissioner Carl Bouchard stands nearby on stage.
ALT Members of the French Language Services Unit sit at an information booth during the AFO Conference.
“You have the right to receive government services in French. These are not simply aspirations; they are your rights.” (BF) ombudsman.on.ca/en/news/spee…
“When Ontarians face challenges in getting services in French, we help resolve them and work to ensure these situations do not happen again.” (CB) ombudsman.on.ca/en/news/spee…
Did you know we can help with problems related to transportation in Ontario, like driver testing, driver’s licences, vehicle registration, public transit, and more? Our services are confidential and free: ombudsman.on.ca/en/make-comp…
ALT Person driving a car, seen from behind with hands on the steering wheel.
Looking for a career with purpose? Join us! We’re hiring a Finance & Facilities Manager, People & Culture Specialist, and Microsoft 365 & Cloud Systems Analyst. Apply today: ombudsman.on.ca/en/careers
A man complained to us that his municipality had rezoned his property from residential to institutional without his knowledge. He said he was seeking a permit to renovate a building on the property and was refused. See how we helped him: ombudsman.on.ca/en/our-work/…
ALT A wooden house model on a map.
What issues can we review? How do you make a complaint? What can you expect after you contact us?
Learn more with this free guide from @CLEOLegalRights: cleo.on.ca/en/publications/m…
A youth contacted us worried after her children’s aid society (CAS) worker went on leave and her plans to enter transitional housing and finish high school fell through. We reached out to the CAS to help get answers. Learn more: ow.ly/igmv50ZV0JR
Ontario’s French Language Services Commissioner Carl Bouchard is calling for significant improvements at ServiceOntario to ensure equitable treatment of Ontarians in French, after an investigation report found serious issues. Read the report: ombudsman.on.ca/en/our-work/…
A newcomer to Ontario was told he would have to pay the insurance premium for new drivers, until we intervened and his 20-year international driving record was recognized. Read more about how we help, or contact us today: ombudsman.on.ca/en/our-work/…
ALT Person driving a car, seen from behind with hands on the steering wheel.
LIVE NOW: French Language Services Commissioner Carl Bouchard releases report on his investigation into services in French at ServiceOntario locations. Watch the press conference: ombudsman.on.ca
ALT French Language Services Commissioner at the Queen's Park media studio, in front of the Canadian, Ontario and Franco-Ontarian flags.
📢 As a young person in care, you have the right to make complaints in private and not get in trouble for it.
🤝 Your service provider should help you in exercising your rights and provide you answers when they can.
Learn more about your rights: ow.ly/JTSu50ZTI9E
ALT A yellow and black icon of two hands reaching for each other inside a white circle on a green background. Text on image: Right to get help.