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Phoenix Buzz

@PHXBuzz

Events and interesting topics across the Phoenix Metro area.

 Phoenix, AZ
Joined October 2010
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  • Followers858
AI receptionist software changed the game for service businesses. Here’s what one AI answering service does for a company the lost missed calls who went with a competitor. 🧵
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High-Touch Customer Service: Meaning, Examples & Strategy nextiva.com/blog/high-touch-…
High-Touch Customer Service: Meaning, Examples & Strategy

High-Touch Customer Service: Meaning, Examples & Strategy

Learn what high-touch customer service means, which accounts need it, and how to balance customer support, staffing costs, and retention.

nextiva.com
How to Build a CX Strategy: A Practical Guide nextiva.com/blog/cx-strategy…
How to Build a CX Strategy: A Practical Guide

How to Build a CX Strategy: A Practical Guide

Learn how to build a CX strategy with customer journey mapping, clear ownership, measurable KPIs, and tools that improve customer retention.

nextiva.com
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Omnichannel Communication Platforms and Messaging: Buyer’s Guide nextiva.com/blog/omnichannel…
Omnichannel Communication Platforms and Messaging: Buyer’s Guide

Omnichannel Communication Platforms and Messaging: Buyer’s Guide

Compare 7 omnichannel communication platforms for messaging and voice. Review pricing, integrations, and what to ask before buying.

nextiva.com
Contact Center Software: Top Solutions Compared for 2026 nextiva.com/blog/contact-cen…
Contact Center Software: Top Solutions Compared for 2026

Contact Center Software: Top Solutions Compared for 2026

Contact center software unifies voice, chat, email, and social media in one platform. Compare top solutions for different team sizes in 2026.

nextiva.com
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The Buyer’s Guide to Outbound Call Center Software nextiva.com/blog/outbound-ca…
The Buyer’s Guide to Outbound Call Center Software

The Buyer’s Guide to Outbound Call Center Software

Compare outbound call center software to scale sales calls, deliver proactive account management, and reach more people in 2026.

nextiva.com
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What Is a Virtual Phone System? (2026 Guide) nextiva.com/blog/what-is-a-v…
What is a Virtual Phone System? (And How Does it Work?)

What is a Virtual Phone System? (And How Does it Work?)

What is a virtual phone system? It's a phone system that lets you and your remote team manage all your internal and customer communications on the cloud.

nextiva.com
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AI Voice Agent Playbook for Support and Sales Teams nextiva.com/blog/ai-voice-ag…
AI Voice Agent Playbook for Support and Sales Teams

AI Voice Agent Playbook for Support and Sales Teams

AI voice agents are the always-on first point of contact for your business. Learn how to choose and implement one here.

nextiva.com
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Agent Productivity Tools That Support Teams Deserve in 2027 nextiva.com/blog/agent-produ…
Agent Productivity Tools That Support Teams Deserve in 2027

Agent Productivity Tools That Support Teams Deserve in 2027

The five best agent productivity tools for support teams, organized by where agent time goes, with real starting prices and an ROI formula.

nextiva.com
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AI Employee ROI: Build a Business Case Your CFO Will Sign nextiva.com/blog/ai-employee…
AI Employee ROI: Build a Business Case Your CFO Will Sign

AI Employee ROI: Build a Business Case Your CFO Will Sign

Learn how to calculate AI employee ROI with a CFO-ready formula, a worked example, hidden ownership costs, and payback benchmarks.

nextiva.com
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Local Advertising for Small Business: Where to Spend $500 to $3,000 a Month nextiva.com/blog/local-adver…
Local Advertising for Small Business: Where to Spend $500 to $3,000 a Month

Local Advertising for Small Business: Where to Spend $500 to $3,000 a Month

Discover where small businesses should spend $500 to $3,000 a month on local ads, which channels drive the most calls, and how to track what's working.

nextiva.com
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AI Answering Service for Appointment-Based Businesses nextiva.com/blog/ai-answerin…
AI Answering Service for Appointment-Based Businesses

AI Answering Service for Appointment-Based Businesses

Discover how AI answering services book appointments to reduce no-shows with SMS confirmations and recover missed-call revenue for small businesses.

nextiva.com
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6 Key Auto Attendant Scripts & Tips To Craft Them nextiva.com/blog/auto-attend…
6 Key Auto Attendant Scripts & Tips To Craft Them

6 Key Auto Attendant Scripts & Tips To Craft Them

Get six auto attendant scripts with ready-to-use examples, writing framework, and recording tips to help callers reach the right team at your business.

nextiva.com
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AI Agent Assist: How It Works and Is It Worth the Hype? nextiva.com/blog/ai-agent-as…
AI Agent Assist: How It Works and Is It Worth the Hype?

AI Agent Assist: How It Works and Is It Worth the Hype?

AI Agent Assist can help agents diffuse situations, upsell products, and gain time back in their day. Find out if this tool is right for you.

nextiva.com
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What Is an AI Receptionist? Best Options for SMBs in 2026 nextiva.com/blog/ai-receptio…
What Is an AI Receptionist? Best Options for SMBs in 2026

What Is an AI Receptionist? Best Options for SMBs in 2026

An AI receptionist answers calls 24/7, captures leads, and routes callers. Compare the best AI receptionist platforms for small businesses in 2026.

nextiva.com
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Why Your Business Needs an AI Answering Service nextiva.com/blog/ai-answerin…
Why Your Business Needs an AI Answering Service

Why Your Business Needs an AI Answering Service

Are you new to AI answering services? Get the lowdown on the five best tools and why your business needs one in this comprehensive guide.

nextiva.com
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Conversational vs. Agentic AI in Customer Support nextiva.com/blog/agentic-ai-…
Conversational vs. Agentic AI in Customer Support

Conversational vs. Agentic AI in Customer Support

Compare agentic AI vs. conversational AI for customer service. Learn how dialogue, automated actions, and better metrics help resolve customer issues.

nextiva.com
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How to Scale a Small Business: Systems and Strategy nextiva.com/blog/how-to-scal…
How to Scale a Small Business: Systems and Strategy

How to Scale a Small Business: Systems and Strategy

Learn how to scale a small business without becoming the bottleneck. Get a readiness scorecard, cash conversion math, SOPs, and a hiring map that protects cash.

nextiva.com
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Best Mid-Market Phone Systems for 50 to 500 Employees nextiva.com/blog/mid-market-…
Best Mid-Market Phone Systems for 50 to 500 Employees

Best Mid-Market Phone Systems for 50 to 500 Employees

Compare the top five mid-market phone systems with verified pricing, meet 911 rules, and plan a 60-day PBX-to-cloud move.

nextiva.com
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What Is a Power Dialer? Features, Pros, Cons & Alternatives nextiva.com/blog/power-diale…
What Is a Power Dialer? Features, Pros, Cons & Alternatives

What Is a Power Dialer? Features, Pros, Cons & Alternatives

A power dialer calls one contact at a time as agents free up. Compare it with auto, predictive, & preview dialing on speed, cost, and more.

nextiva.com
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PCI Call Center Compliance: Requirements & Best Practices nextiva.com/blog/call-center…
PCI Call Center Compliance: Requirements & Best Practices

PCI Call Center Compliance: Requirements & Best Practices

Learn call center PCI compliance essentials. Discover controls, recording rules, and workflows that reduce scope, risk, and costly fines.

nextiva.com
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