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PSSHelp

@PSSHelp

A specialist systems integrator, transition expert & IVR solution provider for 21st century communication that helps contact centers become multi media centers

 Global
psshelp.com
Joined October 2008
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  • Followers348
186Media
Photo by PSSHelp (@PSSHelp)Photo by PSSHelp (@PSSHelp)Photo by PSSHelp (@PSSHelp)Photo by PSSHelp (@PSSHelp)Photo by PSSHelp (@PSSHelp)Photo by PSSHelp (@PSSHelp)Photo by PSSHelp (@PSSHelp)Photo by PSSHelp (@PSSHelp)Photo by PSSHelp (@PSSHelp)Photo by PSSHelp (@PSSHelp)
Imagine not having to listen to endless menus or struggling with voice recognition! psshelp.com/visual-ivr-becau… #IVR #custserv #callcenter #CX
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Does your performance data perform for your agents? callcentrehelper.com/does-yo… via @callcentrehelp #cctr #callcenter #WFO #custserv
Is Your Call Centre Performance Data Leaving Your Agents Confused?

Is Your Call Centre Performance Data Leaving Your Agents Confused?

Identifying relevant KPIs, measuring them accurately and then acting on the data is now crucial to the success of hundreds of thousands of businesses across the world. None more so than in the case...

callcentrehelper.com
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Guest Blog: What Improvisation Teaches Us About Customer Service hyken.com/customer-care/gues… #cctr #custserv #CX #callcenter
Sage software firm hit by data breach bbc.in/2aU5rgI via @BBCNews #datasecurity #technologybreach #custserv #pcidss
Sage software firm hit by data breach

Sage software firm hit by data breach

A data breach at large UK software company Sage may have compromised personal information for employees at 280 UK businesses, it is understood.

bbc.co.uk
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#ContactCentre platform vendors may say they support Skype, but you need to understand what you are buying callcentrehelper.com/look-be… #custserv

Look Before you Buy – Skype in the Contact Centre

With Contact Centre platform vendors quick to say they support Skype for Business, you need to make sure you understand what you are buying. When a new technology emerges there is a period of...

callcentrehelper.com
Cybersecurity Report finds that orgs are unprepared for strain of sophisticated ransomware. bit.ly/2aQ7UIQ #datafraud #eckoh #pci
BBC News - Watchdog's banking tech reform 'not enough' bbc.co.uk/news/business-3701… #tech #cctr #custserv #pcidss #compliance
Watchdog's banking tech reform 'not enough'

Watchdog's banking tech reform 'not enough'

Britain's High Street banks are told to overhaul the services offered to their customers, but consumer groups and economists say it is 'not enough'.

bbc.co.uk
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In the last 2 years, 3 out of 4 orgs have been hit by the loss or theft of important data bit.ly/2aOutdF #datafraud #cctr #custserv
How consumers are changing the face of customer service mycustomer.com/service/chann… #custserv #cx #cctr #callcenter
Data suggests nearly two-thirds of #contactcenters don’t properly manage digital customer enquiries bit.ly/2ahHtMo #cctr #custserv
UK consumers need more robust digital health and safety guidance scmagazineuk.com/uk-consumer… via @scmagazineuk #pcidss #custserv #datasecurity
Hackers hit Banner Health, target payment card data 9news.com/money/personal-fin… via @@9NEWS #cctr #datasecrurity #fraud #custserv
Understanding Your Customers Journey Delivers Productivity Paybacks callcentrehelper.com/underst… via @callcentrehelp #custserv #cctr #callcenter
Understanding Your Customer's Journey Delivers Productivity Paybacks

Understanding Your Customer's Journey Delivers Productivity Paybacks

When you walk a mile in your customer’s shoes you will rapidly see where and how you demand high levels of effort from them. Making it easy for customers will ensure you keep them. In fact, 94% of...

callcentrehelper.com
Application Migration:Bridge the Gap or Your Treasured Apps Will Disappear psshelp.com/application-migr… #cctr #custserv
Image from PSSHelp (@PSSHelp)
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UK leads Europe in card fraud ibt.uk/A6bSM via @IBTimesUK #datasecurity #custserv #fraud #cctr
How to Handle Negativity in Customer Support helpscout.net/blog/negative-… #customerservice #CX #cctr #callcenter
Huge data breach leads to biggest settlement ever cnbc.com/2016/08/04/huge-dat… #cctr #datasecurity #pcidss
Huge data breach at health system leads to biggest ever settlement

Huge data breach at health system leads to biggest ever settlement

Illinois-based Advocate Health Care Network will pay $5.55 million to federal regulators and will adopt a corrective action plan.

cnbc.com
Read PSS Contact Center Weekly ▸ paper.li/PSSHelp/1426177037?… #cctr #callcenter #custserv #datasecurity #pcidss
Image from PSSHelp (@PSSHelp)
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Article : Contact Centres Cannot Stop Complaints But They Can Use Them to Their Advantage contactcenterworld.com/view/… #custserv #CX #cctr
To say that #customerservice is important is an understatement: The Downsides of automation customerthink.com/beyond-aut… #cctr #CX #chatbot
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