Passenger Assistance

ALT An illustration. Heading 1 in turquoise reads We Do in a large white box, underneath with bold text emphasising the first sentence and key points in each bullet. Point 1 'provide technology called Passenger Assistance which is used by train companies to process all assistance requests, regardless of how and when they have been communicated (not to be mistaken with the Office of Rail and Road industry term ‘Passenger Assist’)’. Point 2 ‘offer an additional way to communicate your access needs. Our Passenger Assistance technology is also used by train companies to manage Turn Up and Go journeys'. There is a light grey background, with a teal banner at the bottom and on the left-hand side an illustrated image of hands with brown skin holding a smart phone with the turquoise Passenger Assistance ‘P’ logo on the screen and on the right-hand side the front of a white, yellow and green train on a track.

ALT An illustration, with a large white box and a heading at the top in pink reads We Do Not. A list underneath with bold text emphasising the first sentence and key points in each bullet. Point 1 ‘we do not provide assistance services directly and we do not confirm, amend or cancel requests.’ Point 2 ‘we do not view technology as a substitute for people. We prioritise close collaboration with key stakeholders including disabled people and train companies to gather feedback.' This white box is in front of a grey background. On the far right is an illustrated white female with light brown hair in train staff uniform, a navy-blue top with teal tabard, grey trousers and holding a pink whistle. The illustrated female does not have a face. Behind the illustrated female is a teal banner at the bottom with parts of a yellow, green and white illustrated train.

ALT Illustration with numbers 1, 2, 3, 4 in blue circles along 2 horizontal lines. Point 1 has a blue line to a white box "If you wish to Turn Up and Go (TUAG), Passenger Assistance technology can be used to record and communicate your access needs through the Passenger Assistance staff app.” Point 2 goes up to a box "Rail staff can either create an anonymous guest profile or view your existing profile in their app to see how best to support your journey.” Point 3 "Your access needs can be instantly communicated using Passenger Assistance technology, along with being phoned or radioed.” Point 4 "The train company will be notified via their app of your expected arrival time and access needs.” Illustrated hands hold a smart phone with a profile image beside point 2. Smart phone with an envelope and bell icon beside point 4. Under box 1, a woman with a guide dog to her left and a pram behind her faces a man with a rail staff vest. Grey building bottom right with a sign "train station".

ALT Our Accessibility and Inclusion manager, Emma Partlow, went on @BBC Radio 4’s live show this afternoon ‘You and Yours’. She highlighted some key points about our app, how our tech is always being used behind the scenes and how Transreport as a company “support people's choice and their accessibility being prioritised... so if people turn up and they don't have a smartphone or the app in their hands, they can still absolutely benefit from our technology.” You can listen to the full episode here and hear more on what Emma had to say. A screenshot on the right of the image is of the episodes thumbnail and the title reads ‘rail ticket offices, will warning, rental homes’ energy efficiency’

ALT An illustration with a straight line with numbers 1, 2, 3, 4 in pink circles. Point 1 reads in a white box ’you can communicate your assistance needs in advance through our Passenger Assistance app or website. This can be done at any time before your train departs.’ Next to this is two hands holding a smartphone with the Passenger Assistance logo on the screen. Point 2 reads ‘your assistance request will be immediately sent to the train companies.' Next to this is a female in train staff uniform holding a whistle. Point 3 reads ‘you will receive a notification in the app, as well as an email, once the request is processed by the train companies.' Next to this is a smartphone with an envelope and number one notification circle. Point 4 reads ‘for journeys where assistance is confirmed, it will be delivered by the train companies.' At the bottom there is a train heading towards a train station. On the left is two grassy hills with a tunnel which the track stretches along.

ALT White text that reads ‘new updates made to the passenger assistance app’. The background is turquoise blue.

ALT Black text that reads. 1. Multiple train operators can be viewed for each stage of the journey

ALT Black text that reads. 2. Users have the option to copy and paste their booking reference numbers

ALT Black text that reads. 3. Users can delete their accounts from their user profile