Patti Blackstaffe (@PatBlackstaffe) header
Patti Blackstaffe (@PatBlackstaffe) profile picture

The Tech Leaders' Coach; advising #Executives and Leaders in #digitaltransformation, #governance, and #digitalLeadership. #CIO #CEO #Tech

Calgary
Joined April 2010
Photo by Patti Blackstaffe (@PatBlackstaffe)Photo by Patti Blackstaffe (@PatBlackstaffe)Photo by Patti Blackstaffe (@PatBlackstaffe)Photo by Patti Blackstaffe (@PatBlackstaffe)Photo by Patti Blackstaffe (@PatBlackstaffe)Photo by Patti Blackstaffe (@PatBlackstaffe)Photo by Patti Blackstaffe (@PatBlackstaffe)Photo by Patti Blackstaffe (@PatBlackstaffe)Photo by Patti Blackstaffe (@PatBlackstaffe)Photo by Patti Blackstaffe (@PatBlackstaffe)
Patti Blackstaffe retweeted
Replying to @PierrePoilievre
Poilievre is a master of misinformation & here he and his CPC team are yet again, not telling you the full story. Dishonesty and poor character, lying to Canadians and to the constituents in Good’s riding. Here’s what Sarah actually said: #cdnpoli #SDG #SafeSDG #SarahGoodforSDG
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I am not as active here and am available on another platform - in the sky, not black, blue. Find me there, you know my name.
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Just to let my friends and followers know, I happen to have another social account as well, feel free to head on over. pattiblackstaffe.bsky.social
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Patti Blackstaffe retweeted
Monster inner core lightning burst ongoing in rapidly intensifying Hurricane Helene. Catastrophic Category 4 landfall likely tonight in Florida.
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Patti Blackstaffe retweeted
Extraordinary imagery of Hurricane Helene's eye wall, loaded with lightning. Hurricane Helene is now a dangerous, Category 4 storm.
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Patti Blackstaffe retweeted
Anthropic is scraping websites so fast it’s causing problems buff.ly/3YIZiwj
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Thinking of our friends in Jasper and praying the town can be saved
⚠️⚠️ Jasper Complex Wildfire ⚠️⚠️ Current as of: July 24, 1800h, Mountain Time At just before 6 pm this evening, portions of the South Fire in Jasper National park reached the outskirts of the Jasper townsite after being driven by strong winds gusts from the south and southeast.
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When you try to use @SharePoint online only to have it go in an infinite authentication loop! Tried everything from every forum and KB article I can find short of resetting the whole machine! @Microsoft365 is not our corporate friend today.
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Good customer experience (#CX) is when the automated digital solutions you develop ALSO serve the customer (remember them?), not just the business cost efficiencies.
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Stuff happens! @WestJet 1/ Weather arrives and you deal, but we learned a lot about your CX tonight. A. Your people WANT to help, but their hands are tied. (Kiosks not allowed to make changes.) B. NEVER book hotel rooms through westjet - They cancel flights but give
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2/ NO avenue for hotel bookings. C. The customer service number NEVER leaves the hold recording. D. The “manage your flight” online site goes into a loop that never gets you anywhere. THIS is why we choose to drive when it’s possible. Nightmare!
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Hello, @Netflix_CA, Recently watching Season 10, EPS 6 of the Paw Patrol - my granddaughter was very disappointed as the voice actors could not be heard. There is background music and effects, but no voices. Just an FYI.
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Patti Blackstaffe retweeted
According to our data, Email is the worst-performing channel for requests in terms of happiness and lost time. For the full data set and findings, check out the freely available report: bit.ly/45Z7Cb6 #EX #ITSM #ITXM #ServiceDesk #ITSupport
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Patti Blackstaffe retweeted
As a Director at Amazon, I repeatedly saw that big tech career incentives basically guarantee cycles of too much growth, and then layoffs. I just had someone email me, and say that they're worried about their career as a development manager. 🧵
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Patti Blackstaffe retweeted
The Observe-Orient-Decide-Act (OODA) Loop and Prompting Patterns.
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Google Researchers find Chat GPT can be made to share personal information. vice.com/en/article/88xe75/c…
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