pendo.io

The best way to build an AI-ready team? Give people the space to learn, experiment, and build. 🧠 Last week, we partnered with Anthropic to bring their Coffee with Claude series to Pendo, giving Pendozers hands-on ways to sharpen their AI skills and build a culture where curiosity drives how we work. 🛠️

AI agents can write the code. But knowing what to build next? That's where product insights come in. 💡 We are headed to GitHub Universe 2026! Tiffany Kitchen, Head of Product at Pendo, demos how Novus by Pendo connects user behavior to the codebase to uncover product opportunities, identify UX issues, and help teams prioritize what matters most. 🔍 📅 Thursday, October 29 | 9:20 a.m. PDT

AI can flag churn risk. Rebuilding a customer’s confidence still takes a human touch. Elle Meyer shares how CX teams can use AI to spot what’s changing, give account owners better context, and make time for the conversations that protect retention. Read more: bit.ly/3UpfkLR

Your AI agent passed evals. 👍 Your users are still stuck. 👎 Before you scale, look beyond system performance. Are your users frustrated? Are they successfully completing their tasks? See what your evals can’t tell you: pendo.io/pendo-for-agents/

In the game, the flashlight represents what your agent is missing: visibility into everything a user did before engaging your agent. The pages they visited. The feature they tried. The step where they got stuck. Without it, your agent is working in the dark. And the user has to explain the last ten minutes of their life. Again. IRL, with Pendo for Agents, your agent knows the user’s recent activity so it can pick up from where they got stuck and offer a helpful next step. See how: bit.ly/4dYtEkY #Floor404

50+ apps. One approach to measuring impact. How does HSBC use Pendo across its app portfolio? Come hear from Saqib Sabir, with practical takeaways you can bring back to your team. Join us at PNDMx London on 5 November. Register now: bit.ly/4wlQKsX

You already know your agent needs a model, a knowledge base, a set of rules, and CRM data. But do your agents have access to what users do in your product? Find out here and build smarter agents: bit.ly/4rWVqnJ

A message from your Floor 404 agent: “I’ve been told I have potential. But only if I have the right context. Please bring context.” Your agent is a work in progress. Today’s puzzle could help it improve. Check in, collect context, and keep your agent from going zombie: bit.ly/4dYtEkY #Floor404

The board wants proof. Turn product data into executive decisions with Jenn Yorke, Chief Customer Officer at Board Intelligence. Come hear from Jenn at PNDMx London on 5 November. Register now: bit.ly/4wlQKsX

Floor 404 just unlocked. Inside: an agent with potential. But missing the product context it needs to be truly helpful. We built a game to bring Pendo for Agents to life. Solve daily puzzles, collect context, and learn how to build a better agent. Play every day to keep your agent from going zombie. Your first room is open: pendo.io/floor404?utm_source… #Floor404

What does accountable AI really require? Hear from Gabriele Mazzini, lead author of the EU AI Act, in “The Architect’s Verdict” at PNDMx London 📍London | 5 November Register 👉 bit.ly/4wlQKsX

We once made keeping a pixelated pet alive our entire personality. We checked in daily. We fed it. We got attached to a handful of pixels. We became invested in helping it thrive. We need that same energy to get the most out of our agents. Introducing Floor 404, a game that teaches you how to build a better agent. Make a little room in your routine. Floor 404 arrives October 7. #Floor404

Five events. One packed September. This month, the Pendo community is bringing customers together to get tactical about: 📌 Building more effective in-app guides 📌 Driving adoption and revenue 📌 Exploring new ways to get the most from the Pendo platform 📌 Navigating the evolving AI-agent landscape Explore September's community events: bit.ly/4ym6xZo

Psst… have you heard? 👀 The Pendomonium X London agenda is live. Two days of fresh ideas, practical skills, and plenty of opportunities to connect with the people shaping better software experiences. See what’s waiting for you in London on 4–5 November—and start planning your PNDMx experience. 🇬🇧 Secure your spot: pendo.io/pndmx-london/ #Pendomonium #PNDMx #ProductManagement #ProductExperience

🪦 RIP manual tagging 🪦 Tagging a decent-sized app used to take two weeks. Josh Royse, one of our Customer Engineers, now watches teams get it done in a couple of days. That's AI tagging, in open beta for every Pendo customer. Open the designer and it reads your app's routing and DOM, then streams suggestions with names, rules, descriptions, and product areas. Nothing gets applied until you accept it, and your existing tags stay untouched. It won't tag your whole app, on purpose. As Josh puts it: "I created 300 tag suggestions in one session. But I still had to decide which of those 300 actually matter. You still need to use your head." 🧠 Admins can turn it on in Settings > AI Access > AI tagging. Learn more about AI tagging now: pendo.io/pendo-blog/meet-ai-…

Most teams send an email and hope for the best. @Nasdaq built it into the product. 💡 Nicholas Querci and the Nasdaq Boardvantage team used Pendo to turn in-app moments into real behavior change, driving a 240% YoY jump in webinar registrations and 10,000+ passkey adoptions without adding headcount. Now they're doubling down on feature adoption in 2026, using guided tutorials, in-app resources, and Pendo dashboards to track what's actually working. See how they did it: bit.ly/4cJ3JwX

Rage prompts? They're the new rage clicks. And they're everywhere. Repeated, escalating inputs that signal a broken experience...but this time, it's your AI agent users are frustrated with, not your UI. The behaviors look the same. The fix is different. We broke down what rage prompts are, why they matter, and how to use them to improve your AI agent before users give up on it. 👉 bit.ly/45AM8nb

The shift from reactive to proactive support isn't just a better experience for users. It changes what your CS team can actually do. By connecting Pendo's behavioral data to their AI agent, @Teachable's team can see when creators hit friction and reach out before frustration turns into a support request. The result? A 67% resolution rate on proactive conversations and a 38% open rate on outreach. Read how Teachable built it, what they'd do differently, and how fast you can get it running: bit.ly/4zh2j6A

It's time to start learning. 🤓 🥁 The Learning Lab, built by @MindtheProduct and Pendo, is officially open! Three new courses launch today with more coming soon. Our newly designed courses feature timely topics, new formats, and shorter learning time. Which one will you start with? Explore the learning lab now: bit.ly/4i2HPZ4