PollEv Help

Happy Thanksgiving from Poll Everywhere! Our office will be closed Thursday, November 22, and Friday, November 23. We'll be open again on Monday, November 26, and will respond to all support requests then. Thank you!

Hey, Zach. Poll Everywhere is built for presentations where flexibility, seamless integration, and reliable service is essential. We also don't limit the number of questions you can ask. If you feel your plan was wrong for your presentation, we'd love to discuss it on a call.

Nice! Display scaling can be tricky. Thanks for the update.

There are also a few settings we can change to try to get Presenter View working. We can send those to your inbox if you email [email protected].

Hi Joshua. So sorry for the trouble. The likely offender is Presenter View. Can you try entering Slide Show mode to see if the issue persists?

Hi Violet. So sorry for the delay, but unfortunately we've retired responding to activities via Twitter. Of course, you can still respond on the presenter's pollev.com page, or via SMS. More on that here: polleverywhere.com/guides/pr…

Update: The signup issues has been resolved and those affected have been contacted. Thank you for your patience. status.polleverywhere.com/

We're currently experiencing issues with app sign-up. Our team is actively working to resolve and we'll reach out to all affected users once we've resolved the issue. Thank you for your patience. status.polleverywhere.com/

Hi Collin. Sorry for the trouble! Are you using the mobile app or the desktop app?

Update: Systems are up and running smoothly. Thank you for your patience. status.polleverywhere.com/

2/2 Our backup number is still available and functioning. 1 (747) 444-3548 We temporarily switched US customers to use this backup. And, we will provide an update by 5pm PST

1/2 We're currently experiencing SMS msg delays w/ our shortcodes for the USA: 22333 and 37607. Incoming/outgoing msg may be delayed or not received/sent at all.

Isolated disruption detected. The team is working to fix it. status.polleverywhere.com/

Happy to help.

Of course! Glad we figured it out. Re: size, my guess is once you preview (or post) it should look okay. But if you want to change it, look for "height=XX" and "width=XX" in the code you pasted. Play with those numbers until find a size you like.

Perfect. In that case, you should see two tabs in the top right of the editor: "Visual" and "Text." Only pasting the code into the "Text" section will work. Can you try clicking the "Text" tab, then pasting the code, then returning to "Visual" to see if it shows?

Gotcha. Are you trying to embed the poll in a post in Wordpress, using the editor that looks something like this?

Sorry for the trouble, Laura! I just tried embedding a poll myself and it seems to be working. Are you using the "Embed poll" option from the share menu in the poll activity's right sidebar?

Everything should be working as intended. Can you describe the issue?

You absolutely can segment audience members, Pam. We call it (surprise!) Segmentation. You can read up on it here: polleverywhere.com/support/a… Note that it is a premium feature. To see if it's enabled on your account, log in and visit: polleverywhere.com/features/…