Head of Podcaster Success for @buzzsprout 💚 Yankee Fan, Swiftie, Loud Laugher. Sometimes I use this platform, no promises.
Jacksonville, FL
Joined March 2012
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In the March episode of Happy to Help, @MelodyWilding shares insight into how psychology plays into our daily work lives! This conversation covers how to establish healthy expectations, avoid resentment, and manage customer emotions.
🎧 Listen here:
podcasts.apple.com/us/podcas…
Priscilla Brooke retweeted
“Happy to help” is the most overused phrase in customer service. People know when you don’t mean it. If your support feels robotic, it’s not working. Here’s how to fix it (including rethinking job titles)
#DoingCXRight #Podcast
bit.ly/DXR_PBrooke
@buzzsprout @PrisBrooke #CX
What an insane experience @indiecampers. 10/10 do NOT recommend.
I never thought I'd post this...
But after @indiecampers rented us an RV with dangerously bald tires, soiled sheets, and then blocked my email when I complained, I didn't have a choice.
Turns out, we're not alone.
There are 100s of reviews that tell the same story ⤵️
Successfully interpreting customer feedback isn't just tracking requests, it’s understanding the situation & knowing the customer! @chaseclemons joined me on Happy to Help to share his insights on customer feedback & feature requests! 💡Full episode here: happytohelp.buzzsprout.com/2…
This week's episode of Happy to Help is a special one! Sarah Hatter joins me to talk about finding your community! Plus, she shares details about the upcoming #ElevateCX events in Denver & London!
Listen anywhere you get your podcasts! 🎧
buzzsprout.com/2208836/15683…
💯💯
Software writers doing customer support can sometimes be very uplifting!
"You guys are truly a model of what customer support should be. I cannot thank you enough for your help on this. I spend my days running 100's of websites and have a lot of dealing with support teams - and you guys have literally become the standard I judge everyone against."
Episode #12 of Happy to Help is available! Today's episode is all about the importance of getting out of the support queue! Listen wherever you listen to podcasts 🎧
happytohelp.buzzsprout.com/s…
Today on Happy to Help, I am joined by Sarah Caminiti to discuss the power of kindness and its impact on your team and customers. You won't want to miss this encouraging discussion! 🙌
Listen anywhere you get your podcasts! 🎧
happytohelp.buzzsprout.com/s…
Have you ever considered providing after-hours support to your customers? This week on Happy to Help, learn how Buzzsprout navigates weekend support and how small changes can have big impacts on customer happiness!
Listen where you get podcasts! 🎧happytohelp.buzzsprout.com/s…
This week on Happy To Help, we're talking about angry customers and the tips and strategies we use to turn a frustrating support interaction into a positive one!
Check it out and let me know what you think! 🎧podcasts.apple.com/us/podcas…
On today's episode of Happy To Help @kfinn joins me to talk about the evolution of @buzzsprout's customer support! It's a fun one!
Find it anywhere you listen to podcasts! 🎧happytohelp.buzzsprout.com/2…
Defining communication goals for your support team will make your communication far more effective! Hear the full episode for more!🎧
podcasts.apple.com/us/podcas…
On today's episode of #HappytoHelp @tomrossi7 and I discuss perfectionism in customer support! 👏🏻 Have a listen: podcasts.apple.com/us/podcas…🎧💜
Priscilla Brooke retweeted
New Buzzsprout podcast incoming! 🚨 @PrisBrooke, Head of Podcaster Success at Buzzsprout, is on a mission to bring remarkable customer service to everyone with Happy to Help, a customer support podcast!
It's been a long time coming! Check out the new Buzzsprout App!🎙️🌱
Sentence Structure: A deep dive into the English language.
We had to. Because it's #StarWarsDay.
If Yoda had a podcast, it would definitely be about _________.
Fill in the blank in the comments below ⬇️
#MayThe4thBeWithYou
Priscilla Brooke retweeted
Wow, that In Memoriam segment was stressfully paced and edited. Was the idea to make it so frenetic and unreadable that we couldn't be saddened by the immense collective crushing loss? #Oscars
Priscilla Brooke retweeted
Oh my gosh! @danacarvey did an impromptu commercial for Buzzsprout on his podcast!
Thank you for the kind words, Dana. We're not worthy! We're not worthy!
Last week was hectic and humbling.
... On Sunday, February 21, Buzzsprout was the victim of a cyber attack. ☠️
In this episode of Buzzcast, we've gathered the entire Buzzsprout team to give insight into what it was like dealing with our first-ever DDoS attack.
Listen to the full episode: bit.ly/3sHZus3