Rachel

Action bias. Football goalkeepers will jump to the left or right when facing penalties, even though statistically they'd be better off just staying in the middle. Action bias is the tendency to choose action over inaction, even where there's no indication that taking action will help. We tend to (falsely) equate activity with productivity & keeping control. We see action bias frequently in the improvement world. When results don't come quickly, leaders will want more changes, rather than waiting for the improvements to work their way through the system. Deliberately deciding to do nothing is a good practice/skill that improvement leaders need: thedecisionlab.com/biases/ac…. By @TheDecision_Lab

Q2: One of the classic models that gets used very often by NHS leaders is the @McKinsey influence model. It states that if we want to influence others to change their behaviour we need to be role models. That's why, in whole organisation improvement approaches, it's critical that leaders role model leadership of improvement #LeadingQI #QIHour