Rhonda Halbert

The way @AmericanAir handled this entire situation is exactly what NOT to due when the nation is panicked. No communication. No transparency.

I have plenty more recordings of the Incident and announcements for whoever is interested.

And this. Doesn’t look like much cleaning going on.

And after getting emails earlier this week stating you are cleaning all flights between legs, but boarding to find this. Not acceptable.

Followed by ambulance, haz mat and cops. We’re all adults. A little honest communication would go a long way.

I less worried about your guidlines and disgusted by the way this was handled by staff. Being in the first row and overhearing words like “quarantine” “cdc” “coronavirus” combined with next to our communication from crew other than “this will be quick, don’t panic”

On @AmericanAir flight trying to get home. DFW take off aborted due to man claiming Coronavirus. Hazmat came on. Removed man. Cops arrested man. People freaking out.

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