Technology Analyst for MZA, tweet technology news, Kiwi born, Fulham Football Fan, thoughts own
Marlborough, UK
Joined May 2011
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in regards to BC you may find this interesting, He won the NZ hickory open in 2023 (60 years after the open) in his late 80s and still plays of “3 or something”'. Must be the best golfer in the world now for his age.
Sam Carter retweeted
@SCarterAnalyst from @MZA_Analysts explains how #Mitel adds value and differentiates itself with financial model flexibility 💬.
.@emir_susic @Avaya’s open platform and experience allows customers to move to the cloud at their own pace. Key theme from day one at #avayaengage, Avaya will work with customers to move to cloud, its not a forced move and can be done at customers pace.
Nigel Mansfield of Bayview Technology, strong move towards digital channels, of 2.4 million interactions 1.7 million were digital, working with @avaya to modernise the contact center (was a prem customer) and continue to work together
#avayaengage
.@Google and @Avaya have a longstanding partnership.
@RalucaMonet AI is the next technology goldrush, but needs to be done properly, how can we protect customers, security and ethics are at the heart of @google ChromeOS strategy.
#avayaengage
Sam Carter retweeted
Alan CEO @Avaya wants you to remember "It's about customer experience, redeveloping trust, giving you a sense of confidence that you can trust us moving forward. Our Avaya differentiation getting the right solution, from solution to support and professional services" #AvayaENGAGE
.@SouthwestAir
Phone/voice is still the dominant method for customers for the contact center but digital continues to grow in importance,
#AvayaENGAGE
Sam Carter retweeted
"Choose your journey" do everything customer in, giving thought to the customer's needs and best pace and path for innovation in UC and CC @Avaya #AvayaENGAGE
Cloud is the future but still committed to premises-based.
Avaya still has significant base of customers that will be slow to move, highly regulated industries and countries.
It's the customers choice and Avaya will work with the customer.
#AvayaENGAGE
Avaya has such a huge global footprint, 90000 customers across the globe, an iconic brand,
been a busy 10 months, business and financial restructuring was needed, finance is done, business is ongoing.
#AvayaENGAGE
Sam Carter retweeted
Alan Maserek CEO @Avaya wants you to choose Avaya as your partner to take you on your journey to customer experience excellence #AvayaENGAGE But very much innovation without disruption taking you on that journey at your pace and with flexible deployment options @Avaya
#AvayaENGAGE @NidalAbouLtaif takes to the stage to kick off Avaya engage. 90 plus countries with 1000s of attendees in person and online.
Sam Carter retweeted
@SCarterAnalyst from @MZA_Analysts explains how #Mitel adds value and differentiates itself with financial model flexibility 💬.
Sam Carter retweeted
Cloud Telephony showed continued strong growth in 2021 and 2022, @MZA_Analysts research shows multi-tenant platforms and #UCaaS services dominate but dedicated instance solutions remain important #ucoms #EnterpriseConnect
mzaconsultants.com/2022/11/1…
.@Avaya Initiates Expedited, Prepackaged Financial Restructuring via Chapter 11 with aim to reduce debt from US$3.4B to US$800M, Expects to Complete Process in 60 to 90 Days. Also announces Expansion of Global, Strategic Partnership with @RingCentral
avaya.com/en/about-avaya/new…
New partnership brings together @MicrosoftTeams and @Webex meeting room devices with the ability to run Microsoft Teams natively on Cisco Room and Desk devices Certified for Microsoft Teams.
newsroom.cisco.com/c/r/newsr…
.@PolyCompany announces expanded portfolio of @MicrosoftTeams certified solutions including Poly CCX 350 phone, Poly Rove DECT and G7500 video conferencing system.
newsroom.poly.com/English/pr…
.@CiscoCollab announces updates to Webex Calling, part of the Webex Suite, New Webex Room Bar and new Cisco Video Phone 8875
newsroom.cisco.com/c/r/newsr…